Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.94

4.9 Rating 597 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

4.9

Based on 597 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Megan was very helpful during our phone conversation and provided the information i required very concisely and in a timely manner”

Helpful Report

Posted 6 months ago

Hi Mark, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual

Posted 6 months ago

“Paul Cottenham went above and beyond to source information for a new investment that’s not straightforward. Wonderful to speak to a human and someone who genuinely wanted to help and rang back (twice) when promised. A refreshing change and a company I’d have absolutely no hesitation in recommending - totally 5 gold stars”

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Posted 6 months ago

Hi Marissa, Thank you for your great review. At Sheffield Mutual, we work hard to offer high-quality service to everyone. We made sure to share this feedback with Paul to give him the recognition that he deserves. If we can be of any further help, please do not hesitate to get in touch! Best wishes, Sheffield Mutual.

Posted 6 months ago

“Spoke with Megan Batty today. She was very patient whilst a set up a few policies. Very polite. Well mannered and helpful. Said she will call to follow it up as well. Was a good experience”

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Posted 6 months ago

Hi Fiona, Thank you for the positive feedback. We will be sure to pass this on to Megan. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 6 months ago

“Easy to deal with. Friendly staff. Highly recommend”

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Posted 6 months ago

Hi Chris, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us. Thank you for sharing your thoughts and experiences. Kind regards, Sheffield Mutual

Posted 6 months ago

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Posted 6 months ago

Thank you for your five star review! Kind regards Sheffield Mutual

Posted 6 months ago

“Very good customer service very friendly and not pushy service alongside competitive products . Excellent would recommend”

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Posted 6 months ago

Hi Marcia, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for your five star review. Best wishes, Sheffield Mutual

Posted 6 months ago

“Always answer the phone within 3 double rings. An old fashioned personal service, very helpful and efficient.”

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Posted 6 months ago

Hi Keith, Thank you for taking the time to leave a fantastic review - it is greatly appreciated! If you require further help, please don't hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 6 months ago

“Spoke to Megan over a maturing policy and updating details due to house move. Excellent customer service as always.”

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Posted 6 months ago

Hi Dave, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Megan to give her the recognition that she deserves. Please let us know if we can be of any further help! Kind regards Sheffield Mutual

Posted 6 months ago

“They are always courteous and helpful on the phone and follow up speedily on queries. I chose Sheffield Mutual because they are a local ethical savings company. It is important to me that any savings I have are not invested in fossil fuel and other companies damaging our planet or in the arms trade.”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. I’ll be sure to pass on your positive review to the team. Best wishes Sheffield Mutual

Posted 6 months ago

“Very efficient service from start to finish .very simple to work with personnel”

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Posted 7 months ago

Hi Roy, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 7 months ago

“Very good service knowledgeable and very pleasant and helpful”

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Posted 7 months ago

Hi Jenny, Thank you for your five star review! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Best regards, Sheffield Mutual

Posted 7 months ago

“Spoke to Jenna, requested a withdrawal, she talked me through everything I needed to know/do. Excellent customer service, answer the phones straight away, can’t recommend them enough.”

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Posted 7 months ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for sharing your thoughts and experiences - we've made sure to pass this on to Jenna. Kind regards Sheffield Mutual

Posted 7 months ago

“Always attend to my requests in a most correct and helpful manner. Over the last few years they have made it possible for me to retain very high interests rates to help me in my long retirement.”

Helpful Report

Posted 7 months ago

Hi Peter, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. I’ll be sure to pass on your positive review to the team! Best wishes, Sheffield Mutual

Posted 7 months ago

“The girl Megan listened to exactly what I wanted. Explained what it is and answered the queries that I asked. You can’t ask for any more than that. If every company done that they would have more business. 10/10”

Helpful Report

Posted 7 months ago

Hi James, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 7 months ago

“I dealt mainly with Bev, who was very professional, knowledgeable and efficient. The matter was dealt with very quickly and it was nice to experience personal service, instead of feeling like a number in a queue. Thankyou Bev for making my experience better and for explaining everything so thoroughly; would definitely recommend the company to others; attention to detail was very accurate and it’s nice to know that there are still companies that consider that important”

Helpful Report

Posted 7 months ago

Hi, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We've made sure to share this feedback with Bev, to give her the recognition that she deserves. Kind regards, Sheffield Mutual

Posted 7 months ago

“We already had a savings account for granddaughter with Sheffield Mutual so decided to go with them for our grandson. The process was very easy and the advisor we spoke to was very helpful and thorough in explaining everything. Would highly recommend this company”

Helpful Report

Posted 7 months ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us. Thank you for sharing your thoughts and experiences. Best wishes, Sheffield Mutual

Posted 7 months ago

“Very easy to complete application for own investment I S A Very plain to understand all questions,”

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Posted 7 months ago

Hi, Thank you for your review! We're glad to hear you've had a positive experience. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 7 months ago

“Because i wanted a mutual company to deal with a savings plan for my granddaughter, and after surfing the net for what i wanted i hit upon Sheffield Mutual. The conversations i had were very clear and the understanding i got was also very clear. Its early days into my policy, but they are pretty good. JHT”

Helpful Report

Posted 7 months ago

Hi JHT, Thank you for taking the time to leave a fantastic review, we are grateful for your feedback. It’s great to hear that you had a positive experience, I’ll be sure to pass on your positive review to the team! Best wishes, Sheffield Mutual

Posted 7 months ago

“I opened my first ever policy in 2017 and have always trusted Sheffield Mutual Friendly Society with my money because the staff are so helpful, supportive and friendly right from the beginning and have remained consistently so. My second policy taken out today was handled very professionally by Becky and then by Megan. I am happy with the quick service, the thoughtful questions and the support. I would like to mention also that I always thought you had to have hundreds of pounds to open a policy and this discouraged me from going ahead, but this is not the case, and Sheffield Mutual Friendly Society can advice on what policy you can start with and help you invest and grow what you have. I am really happy with the service.”

Helpful Report

Posted 8 months ago

Hi Adeboyin, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone, and we're so pleased you're happy with the service. We made sure to share this feedback with Megan and Becky to give them the recognition that they deserve! Please let us know if we can be of any further help! Kind regards Sheffield Mutual

Posted 7 months ago

“I have just opened a second junior isa for my youngest child this time, very easy and most of all understandable, very happy with the service and full of confidence with this particular society.”

Helpful Report

Posted 8 months ago

Hi Stacey, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. We are very grateful for your feedback. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 7 months ago

Sheffield Mutual Friendly Society is rated 4.9 based on 597 reviews