Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.94

4.9 Rating 594 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

4.9

Based on 594 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service,nice to get straight through to a knowledgeable friendly customer service agent. Very professional and efficient. Ernie Burns”

Helpful Report

Posted 3 weeks ago

Hi Ernie, We’re glad to hear about your good experience with us, and we’re delighted that you find us professional and efficient! Thank you for your review. Best wishes, Sheffield Mutual

Posted 3 weeks ago

“Lauren Dorling was very polite and help full with all my questions answered. An excellent example of customer service. Thank you.”

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Posted 3 weeks ago

Hi Ross, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 3 weeks ago

“Emily Barlow was lovely and put me at ease,as I am dyslexic and she explained as much information as I needed,I’m so very grateful so thank you very much Emily.”

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Posted 3 weeks ago

Hi Ellen, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. We made sure to share this review with Emily to ensure she gets the recognition she deserves. If we can help with anything else, please don't hesitate to get in touch. Best wishes, Sheffield Mutual.

Posted 3 weeks ago

“Can’t praise Emily enough for her consistent patient help over the past few weeks whilst I’ve been deciding what to do with my finances. Customer service has been second to none”

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Posted 4 weeks ago

Hi Karen, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 3 weeks ago

“Helpful and easy to contact”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Kind regards, Sheffield Mutual

Posted 3 weeks ago

“Great to get straight through to a person to help with my query. Very professional and friendly service. Definitely recommend. Ernie Burns”

Helpful Report

Posted 4 weeks ago

Hi Ernest, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we always answer the phone within 3 rings! We’re delighted that you would recommend us. Best wishes, Sheffield Mutual

Posted 3 weeks ago

“The staff were very friendly and helped me set up a savings account for my daughter and explained how it works providing relevant information that I needed to know.”

Helpful Report

Posted 4 weeks ago

Hi Sophie, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. I’ll be sure to pass on your positive review to the team. Kind regards, Sheffield Mutual

Posted 3 weeks ago

“A friendly and informative chat was had with two knowledgeable employees”

Helpful Report

Posted 4 weeks ago

Hi Adrian, Thank you for taking the time to leave a fantastic review - the feedback is greatly appreciated. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 3 weeks ago

“Spoke to Lauren today,very helpful and polite lady who helped me finalise the opening of further account. Thank you very much for your help,much appreciated”

Helpful Report

Posted 1 month ago

Hi Derek, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 3 weeks ago

“I have just enquired about a savings bond with Megan at Sheffield Mutual. I was really pleased with the way my enquiry was handled, very courteous, professional and knowledgeable about the product. Thankyou very much.”

Helpful Report

Posted 1 month ago

Hi Colin, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual.

Posted 4 weeks ago

“They ladies I spoke to today were very friendly. Everything was straight forward in setting up an additional account account. I am happy with the service I receive.”

Helpful Report

Posted 1 month ago

Hi Connie, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. I’ll be sure to pass on your positive review to the team! Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 4 weeks ago

“Efficient, friendly, professional and helpful service. I would highly recommend Sheffield Mutual to family & friends.”

Helpful Report

Posted 1 month ago

Hi Jason, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for sharing your thoughts and experiences. Best wishes, Sheffield Mutual

Posted 1 month ago

“Helpful and professional service. A welcome change from dealing with a high street bank.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you! Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual

Posted 1 month ago

“Really easy to start a savings plan - logical website, everything written in plain English and setting out the kind of things you really want to know. Paper documents arrived promptly.”

Helpful Report

Posted 1 month ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review! Please let us know if we can be of any further help. Best wishes, Sheffield Mutual

Posted 1 month ago

“Helpful and clear about my options and never felt under no pressure to hurry my decision”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for taking the time to leave a fantastic review - your feedback is greatly appreciated! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“Polite, helpful, patient and respectful while dealing with an O A P.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review, we really appreciate your comments. I’ll be sure to pass on your positive review to the team! Kind regards, Sheffield Mutual

Posted 1 month ago

“I am pleased to share that the team has been really helpful to guide me through the best option for my circumstances and my fund is working great three months down the line.”

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Posted 1 month ago

Hi Maria, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual

Posted 1 month ago

“Very good customer service from emily”

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Posted 1 month ago

Hi Suzanne, Thank you for the positive feedback. We will be sure to pass this onto Emily! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 1 month ago

“One always experiences fantastic and friendly customer service with Sheffield Mutual. They are so efficient and timely. Just organized another savings plan with them and the process only takes about 10 days til full completion. Thanks to Chloe and Lauren.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 1 month ago

“Great service and great lady, was quick and a good communicator whilst also being patient. Thanks Debra”

Helpful Report

Posted 1 month ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 1 month ago

Sheffield Mutual Friendly Society is rated 4.9 based on 594 reviews