Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.94

4.9 Rating 588 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

4.9

Based on 588 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got straight through, very helpful, dealt with my request instantly. Highly recommended.”

Helpful Report

Posted 2 months ago

Hi Michael, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Please let us know if we can be of any further help. Best wishes, Sheffield Mutual

Posted 2 months ago

“Phone is always answered immediately. Pleasant, helpful, can-do staff. I am always happy when dealing with Sheffield mutual and can confidently recommend them. A breath of fresh air.”

Helpful Report

Posted 2 months ago

Hi Mrs T, Thank you for your review! We're glad to hear you've had a positive experience. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“I have found SM to be very efficient. All the staff have been very helpful and friendly and I would have no hesitation in recommending SM to my friends.”

Helpful Report

Posted 2 months ago

Hi Elaine, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. I’ll be sure to pass on your positive review to the team, and if we can be of any further help please don't hesitate to get in touch. Kind Regards, Sheffield Mutual

Posted 2 months ago

“This company has exceeding all my expectations . They are very professional , prompt and actually care. Communication is excellent and friendly. They are clear and patient when the process could of been overwhelming they were always at the end of the phone to answer queries and questions. I would highly recommend using them and will use them again in the future. Thankyou”

Helpful Report

Posted 2 months ago

Hi Julia, Thank you for your review - We’re so glad to hear about your good experience with us, and we’re delighted that you would recommend us! Please let us know if we can be of any further help. Best wishes, Sheffield Mutual

Posted 2 months ago

“I have dealt with SM for many years. SM provide a personable service. They give back into the community which is more important than ever.”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you so much for your five-star review. We are delighted to hear that you've had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Lauren was friendly and polite. Demonstrated a great follow up service by remembering my enquiry to change my bank details and calling me as they’d not heard from me.”

Helpful Report

Posted 2 months ago

Hi Neil, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 months ago

“Megan offered me great advice for the savings plans in which they offer. She explained the policies to me in a clear yet simple way and was very happy to explain and answer any questions.”

Helpful Report

Posted 2 months ago

Hi Star, Thank you for your fantastic review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Megan to give her the recognition that she deserves. Kind regards, Sheffield Mutual

Posted 2 months ago

“Communication was exceptional, and member services have been extremely helpful.”

Helpful Report

Posted 2 months ago

Hi Sonia, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. I’ll be sure to pass on your positive review to the team! Best wishes, Sheffield Mutual

Posted 2 months ago

“I have been a customers for almost 10 years. The service is always excelleny. 5*”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your experience and feedback with us. I’ll be sure to pass on your positive review to the team! Kind regards, Sheffield Mutual

Posted 2 months ago

“Just how simple was that? No sales nonsense just advice and answers to questions I was then free to make my own mind up with documents being sent.”

Helpful Report

Posted 2 months ago

Hi Stallard, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 months ago

“Spoke to Megan Batty, who helped me sort out my Investment Bond. She was friendly, knowledgeable and professional. Received necessary documentation in post immediately, enabling me to proceed. Made me aware of other possibilities. I was impressed by speed of phone call being answered and politeness , and call back quickly as promised. Thank you regards Andrea”

Helpful Report

Posted 2 months ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. We will be sure to pass this onto Megan! Thank you again, we really appreciate your comments. Best wishes, Sheffield Mutual

Posted 2 months ago

“I must say that Nick Prewett was very professional and spent a considerable amount of time with me. He explained everything to me in great detail and it was an absolute pleasure talking to him. If everybody at Sheffield Mutual is as good as Him, it will be a pleasure doing business with you.”

Helpful Report

Posted 2 months ago

Hi Clarence, Thank you for your lovely review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Nick to give him the recognition that he deserves. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 months ago

“Beverley Dyson was extremely friendly and efficient in dealing with my request. Thank you.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to leave a fantastic review! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 months ago

“Lauren Dorling answered all my questions professionally and knowledgeable. Helped me sort my queries by calling back with the answers.”

Helpful Report

Posted 2 months ago

Hi Alistair, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual and we have passed this on to Lauren. Many thanks, Sheffield Mutual

Posted 2 months ago

“Megan was very professional in dealing with our needs and application this morning”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review, we really appreciate the feedback. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 months ago

“Emily was extremely knowledgeable and friendly. And helped answer any questions I had. Everything was dealt with very efficiently!”

Helpful Report

Posted 2 months ago

Hi Dr Patel, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. We are grateful for your feedback. Best wishes, Sheffield Mutual

Posted 2 months ago

“Lauren Dorling answered all my questions professionally and knowledgeable. Helped me sort my queries. Emailed me the correct documents required very quickly, all sorted.”

Helpful Report

Posted 2 months ago

Hi, Thank you for the positive feedback! We will be sure to pass this on to Lauren. Please let us know if we can be of any further help. Kind regards, Sheffield Mutual

Posted 2 months ago

“I’ve been saving with SMFS for a number of years now the customer service agents are always polite and friendly. Their savings policies come with fantastic incentives more so than any other savings products in the market. I have three savings plans with them and so far so good. Well done SMFS!”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thank you again, Sheffield Mutual

Posted 2 months ago

“I have spoken with Megan Batty. She was very knowledgeable and helpful, directing me through the process seamlessly. Would recommend.”

Helpful Report

Posted 2 months ago

Hi Tanya, Thank you for sharing your experience! We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Best wishes, Sheffield Mutual

Posted 2 months ago

“I spoke to Megan Batty about a few policies I have with Sheffield Mutual and found her to be cordial knowledgeable and her explanation of my policies were easy to understand. She explained my options going forward and to post me information and application forms. I’m very happy with my experience.”

Helpful Report

Posted 2 months ago

Hi Gerald, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We will be sure to pass this onto Megan. Thank you for choosing Sheffield Mutual. Kind regards, Sheffield Mutual

Posted 2 months ago

Sheffield Mutual Friendly Society is rated 4.9 based on 588 reviews