SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,021 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,021 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from walking in to taking delivery”

Helpful Report

(Durham) - Posted 1 month ago

Dear Trevor, Thank you so much for taking the time to leave us a 5-star rating! We're delighted to hear that you had a great experience with us, from the moment you walked into our dealership until the day you took delivery. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Posted 1 month ago

“Although I did not get the car I ordered the car I did get is brilliant which is the i20. Love this car. I was treated with the utmost respect and curtesy by the showroom staff. They were very helpful.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Dear Peter,Thank you so much for giving us a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you love your new i20. Although it wasn't the car you originally ordered, we're delighted that it has exceeded your expectations. Thank you once again for your wonderful review. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.

Posted 1 month ago

“Amazing service from Ryan. He made the process of buying a new car a breeze.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you so much, Nicola, for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words about our dealership. We're thrilled to hear that you had an amazing experience with Ryan and that he made the process of buying a new car a breeze for you. We look forward to serving you again in the future!

Posted 1 month ago

“Excellent service”

Helpful Report

(South Bank) - Posted 1 month ago

Thanks for your feedback Adele, we are pleased you were happy with the service you received. We look forward to seeing you again.

Posted 1 month ago

“Anthony was absolutely fantastic”

Helpful Report

(Darlington) - Posted 1 month ago

Thanks for your review Paul, we are pleased you were happy with the service you received from Anthony. We look forward to seeing you again.

Posted 1 month ago

“Durham Seat just bought my 3rd car from them Rebecca was very good only took my car for service resulted in me ordering a new one bit of a wait before I get it but worth the wait one thing I noticed not very keen on giving add ons free as my car is top off the range spec I thought they would have given me diamond bright thrown in they did on the last one”

Helpful Report

Posted 1 month ago

Dear Derek,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. We look forward to serving you again in the future.

Posted 1 month ago

“Buying a car from SG Petch was a pleasant experience with staff helful and professional. All went really smooth. The car was in pristine condition when I picked it up. I would definitely recommend purchasing from this dealership.”

Helpful Report

(York) - Posted 1 month ago

Dear John,Thank you so much for awarding SG Petch with a 5-star rating! We greatly appreciate your kind words in your review. We are thrilled to hear that buying a car from us was such a pleasant experience for you.

Posted 1 month ago

“Amazing experience. Knowledgeable, patient, and kind staff members. Nice showroom. I can't fault it. - Natalie”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your review and for giving SG Petch a 5-star rating! We are thrilled to hear that you had such a positive experience. If you have any further feedback or need any assistance, please do not hesitate to reach out.

Posted 1 month ago

“Excellent service from Andrew in sales as usual”

Helpful Report

(Darlington) - Posted 1 month ago

Hi Pauline, Thank you so much for your 5-star rating of SG Petch! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience. We're delighted to know that Andrew in sales provided you with excellent service. We look forward to seeing you again.

Posted 1 month ago

“Friendly,helpful staff”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much, Susan, for taking the time to give SG Petch a 5-star rating! We look forward to seeing you again in the future.

Posted 1 month ago

“Efficient staff dealt with transaction well”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you so much for your outstanding 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that you found our staff to be efficient in handling your transaction. We look forward to seeing you again!

Posted 1 month ago

“We recently bought a Hyundai Kona EV from SG Petch and were delighted by the service they provided. It was easy to arrange a test drive, the showroom is modern, clean bright and welcoming with excellent customer service facilities. A warm welcome awaited us and the sales person (Mark Hodgson) was very pleasant, helpful and knowledgeable. We received a fair price for our trade-in against the new car which we were so impressed by the car, we bought it immediately. Thank you for making the car-buying process pain-free.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your fantastic 5-star review of SG Petch! We are delighted to hear that you recently purchased a Hyundai Kona EV from us and that you had such a positive experience. We appreciate your business and look forward to serving you again in the future.

Posted 1 month ago

“A really positive experience from start to finish. Highly professional service very well delivered. Wouldnt hesitate to recommend.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your feedback. Your recommendation means a lot to us. We look forward to serving you again in the future.

Posted 1 month ago

“Was kept in touch with throughout the whole process.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for leaving us a fantastic 5-star rating! We greatly appreciate your support. We are delighted to hear that you were kept in touch with throughout the whole process. Thank you once again for choosing SG Petch. We look forward to serving you again in the future!

Posted 1 month ago

“Very happy”

Helpful Report

(Durham) - Posted 1 month ago

Thanks for your review Stephen, it is great to know you were happy with the service provided. Have a great day.

Posted 1 month ago

“Very good no problems”

Helpful Report

(Darlington) - Posted 1 month ago

Thanks for your feedback Sylvia, it is most appreciated. We hope you have a great day.

Posted 1 month ago

“Spoke to Rhys at the Darlington branch. I wanted all weather mats for a Mazda CX-5. Rhys said that he could order them and get them delivered to me within a couple of days. They arrived the next day! My son is absolutely thrilled with the mats and I would certainly recommend this company for their friendly, helpful and courteous response.”

Helpful Report

Posted 1 month ago

“Brilliant service. Looked after very well. All the details of the car we were interested in were well explained and we were very please with this. When we chose the exact model we were given good options of how to purchase and we were offered an excellent deal. Would highl reccomend them as an excellent company to deal with.”

Helpful Report

(South Bank) - Posted 1 month ago

“Excellent customer service from ordering to delivery. Thank you for everything to Connor at the Durham branch. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Dear Susan,Thank you so much for your 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us, from ordering to delivery. Once again, thank you for your feedback and for choosing SG Petch. We look forward to serving you again soon.

Posted 1 month ago

“Helpful knowledgeable and polite team.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for taking the time to rate SG Petch with a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We look forward to assisting you with any future automotive needs.

Posted 1 month ago

SG Petch is rated 4.7 based on 5,021 reviews