SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,297 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used SG PETCH for the last 10 years or so, always consistant,friendly and helpful.Tony Hill is our go to man at Fleming rd branch,South Bank,chatty and knowledgable. top marks”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Allan, for your 5 star rating of SG Petch! We're so glad to hear you have been using us for the last 10 years. It's nice to know that you feel Tony Hill is an invaluable asset to the Fleming rd branch, and that you have had nothing but good experiences with us. We appreciate your kind words and look forward to seeing you again!

Posted 1 year ago

“Absolutely fantastic couldn't help anymore than he did outstanding service”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Natasha, for your 5 star rating of SG Petch! We are glad to hear that you found our service to be absolutely fantastic and our team could not have helped you any more than they did. We truly appreciate your kind words and your support!

Posted 1 year ago

“I recently bought a second hand car from Ryan at SG Petch in Darlington and he was extremely helpful with the purchase of my first car. The process was quite simple and quick. I would highly recommend.”

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Posted 1 year ago

Thank you for your 5 star rating, Issy! We are so glad to have had the opportunity to work with you and be a part of your first car buying experience. We take great pride in providing top quality customer service and appreciate your kind feedback. We appreciate your recommendation, and we hope to have the opportunity to work with you again in the future.

Posted 1 year ago

“Very helpful explained everything we asked flawless purchase.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much Jeanette for taking the time to leave us such a wonderful review! We are so glad to hear that you had a flawless purchase experience and that the staff were very helpful in explaining everything you asked. We really appreciate your 5 star rating for SG Petch!

Posted 1 year ago

“The gentleman that helped me pick my new car was lovely . His name was Dan. He walked me through everything I needed to know, even took me for some petrol . Thank you very much for all the help and advice”

SG Petch 5 star review on 17th October 2023

Helpful Report

(South Bank) - Posted 1 year ago

Thank you very much, Lorraine, for your 5 star rating of SG Petch! We are glad that Dan was able to assist you with your new car. It sounds like he provided excellent customer service in walking you through everything and even taking you to get petrol. We truly appreciate the kind words and hope you have a great time with your new car!

Posted 1 year ago

“Very disappointed with the service having bought numerous Mazdas over the years. To be forced to pick up my new car at an inconvenient time for me when I clearly stated when was suitable . Then to be told no insurance available when I didn’t have time to arrange my own , even though my husband who picked up his car 2 weeks earlier was offered 7 days insurance. Having forced the issue 24 hours given which was no good as no insurance company could find the car model. Had spent a whole afternoon trying to sort this when I should have been at work due to being forced to pick up the car at a time suitable for the garage. Shocking”

Helpful Report

(South Bank) - Posted 1 year ago

“Having been a customer for the past 6 years we have had excellent care and service from S G Petch and staff.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you Clifford for your 5 star rating of SG Petch. We appreciate your loyalty and are delighted to know you’ve had excellent care and service from us for the past 6 years. We are grateful for your continued support.

Posted 1 year ago

“Fantastic service especially Ricky doughty”

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(York) - Posted 1 year ago

Thank you Stephen for your 5 star rating of SG Petch! We're glad to hear that you had fantastic service, especially from Ricky Doughty! We appreciate your kind words and support.

Posted 1 year ago

“Always professional, knowledgeable, nothing too much trouble. Would always go to S G Petch.”

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(Middlesbrough) - Posted 1 year ago

Thank you, Leslie, for your fantastic 5 star rating of SG Petch! We are glad to hear that you found our team to be always professional, knowledgeable and nothing was too much trouble for us. We also appreciate your loyalty to SG Petch and thank you for recommending us to others.

Posted 1 year ago

“Indie Bopal was extremely helpful in assisting us when we were choosing our new car”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for taking the time to rate us 5-stars! We really appreciate the thought. It was a pleasure to have you as one of our customers. We are also glad that Indie Bopal was helpful in assisting you when you were choosing your new car. We look forward to seeing you again soon!

Posted 1 year ago

“I’ve used SG Petch for 10 years. My new car is possibly the best changeover ever. An excellent offer , quickest documentation organisation ( even with DVLA stuff). So far really pleased with my new Tucson. Thanks to Ray, Derek and admin staff for seamless change. Highl recommend Hyundai Petch Durham. Rob H.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating, Rob H! We're immensely grateful that you've been using SG Petch for 10 years, and we're so thrilled to hear that you've had such a great experience with your new Tucson. We thank you for your kind words about Ray, Derek and the admin staff - we will pass on the appreciation. We're beyond thankful for your loyalty to SG Petch, and we look forward to providing you with more excellent customer service in the future.

Posted 1 year ago

“The customer service was excellent. The sales person was knowledgeable, helpful and made the whole purchase from start to finish pleasant. I have dealt with SG Petch several times over the years and never been disappointed.”

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(Durham) - Posted 1 year ago

Thank you so much, John, for your great review and for the 5-star rating you gave us! We're so glad the customer service you experienced was excellent, that the salesperson was knowledgeable and helpful, and that the purchase process was pleasant from start to finish. We really strive to make sure all our customers have the best experience possible, and we're delighted that you've been so satisfied with us over the years!

Posted 1 year ago

“Great company and sales people to deal with. From start to finish my experience was perfect. Thanks for looking after us Guys .”

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(Darlington) - Posted 1 year ago

Thank you, Joseph, for the 5-star rating! We really appreciate it. We are glad that you had a great experience from start to finish. We take pride in providing the best service to our customers. We appreciate your kind words and thank you for being a great customer!

Posted 1 year ago

“This is the second car bought from S G Petch and both times the service, communication, efficiency and friendliness of the staff has been excellent (special mention for Mark H for the time and patience to obtain financial details for 4 models of car to allow us to choose the one to suit us). Will be more than happy to return when lease expires to see what options will be available to us. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you, Brian, for your excellent 5 star rating of SG Petch and your kind words! We are delighted to know that both times of your experiences with us have been great and that your special mention of Mark H for his time and patience is highly appreciated! We look forward to seeing you when your lease expires and helping you with options that will better suit you. Thank you once again!"

Posted 1 year ago

“I had a good customer service by Ross the mobility agent and who was very helpful.”

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(Darlington) - Posted 1 year ago

Thank you for the 5 star rating of SG Petch James. I'm really glad you had a good customer service experience. Ross the Mobility Agent is always very helpful and I'm so glad he was able to provide the help you needed.

Posted 1 year ago

“I have bought my last 3 cars from the dealership at Durham and have been very satisfied at the service I have received up to now. On my latest car that I bought from Jack Newey I couldn't have asked for anything else, was treated very respectfully and very professionally from him and wouldn't hesitate to use Jack and the dealership again.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for the 5-star rating, Anthony! We are glad to know that you have been very satisfied with the service you have received from our Durham dealership. We are delighted to know that you were treated very respectfully and professionally by Jack. We appreciate you taking the time to share your experience and your continued custom. We look forward to having you back in the future.

Posted 1 year ago

“Just purchased my 3rd TUCSON from S G PETCH and I am really pleased with it .Staff are always friendly and helpful in all departments.Can't fault the salesman GARY and always recommend S G PETCH to all.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

We can't thank them enough for their wonderful rating! We are delighted to hear that you were happy with their experience here at SG Petch. We take pride in every customer getting great service and it's wonderful that Gary has been able to deliver that. We are very happy to have you as a loyal customer and look forward to continuing to provide great service in the future. Thank you, Alan!"

Posted 1 year ago

“Excellent service from purchase to delivery.”

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(Darlington) - Posted 1 year ago

Thank you so much for your generous 5-star rating, Pauline. We are very pleased that you have enjoyed our excellent service from purchase to delivery.

Posted 1 year ago

“Great service from knowledgeable staff.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Phillip, for your generous 5 star rating of SG Petch. We strive to provide our customers with a great experience and we are glad to see that our knowledgeable staff have delivered an excellent service to you.

Posted 1 year ago

“Would give 5 stars But contract was incorrect when collecting car This could have cost me money”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your four-star rating, Paul. We sincerely appreciate your feedback. We apologise for the incorrect contract when collecting your car and we understand that this could have cost you money. It is our goal to ensure that all customers have an exceptional experience when dealing with our team and we'll do our best to prevent this sort of issue from happening in the future.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,297 reviews