Thank you for taking the time to leave a review. However I am not certain what you mean in the review you have left. If you want to contact us directly you can do so here https://www.servertastic.com/contact
“My SSL certificate was due to expire on June 18. I got an email at the beginning of May, and another at the beginning of June telling me of the expiration. There was then no other message, and my certificate expired on June 18.
It was my own fault, but it's the only time in my 25 year history of managing websites that ididn't get an expiration notice soon before expiration. There absolutely should be anther warning perhaps three days before the customer is cut off.
What happened next was inexcusable, though. There was no option to renew, nor to preserve any information from my previous purchase. I had to waste a good hour entering information, activating the certificate, and finally verifying. I had an ongoing conversation with your tech personnel due to the confusing instructions.
Please address this issue.”
“Good, but would be nice to be able to buy smaller packages. Shelling out $100 when we only needed a $15 cert and were 2 credits shy is regrettable. Would be nice if we could just buy what we needed.
Otherwise love servertastic's interfaces, products, and support!”
“Ticket #: 8255974
Department: Cyber Security Team
Status: Open - New
Priority: Normal
Please provide DNS files for www.Data-Clear.com and www.MeridianDataPro.com. Thanks.”
Thank you for taking the time to leave a review and I am sorry you do not feel you have received adequate service. I have located your ticket and responded to your query. When raising tickets in future please ensure you select the 24/7 support team. They respond in less than 60 minutes and are available 24/7.
