“Your interface needs help. Not very user friendly. I did get thru it, but could have been so much easier if certain details were given along the way.”
Feedback is welcome on the issues you experienced. If you could email team@servertastic.com with further details hen we can look to see what can be done to improve the process.
Thank you for taking the time to leave a review. However I am not certain what you mean in the review you have left. If you want to contact us directly you can do so here https://www.servertastic.com/contact
“My SSL certificate was due to expire on June 18. I got an email at the beginning of May, and another at the beginning of June telling me of the expiration. There was then no other message, and my certificate expired on June 18.
It was my own fault, but it's the only time in my 25 year history of managing websites that ididn't get an expiration notice soon before expiration. There absolutely should be anther warning perhaps three days before the customer is cut off.
What happened next was inexcusable, though. There was no option to renew, nor to preserve any information from my previous purchase. I had to waste a good hour entering information, activating the certificate, and finally verifying. I had an ongoing conversation with your tech personnel due to the confusing instructions.
Please address this issue.”
“Decent experience, the website has definitely improved. Only complaint was not being able to correct the secondary DNS for the SSL cert. It forced me to add www to the front so I had to remove the add-on domain name.”
“Service is fine, pricing is good. They have a weird checkout system for SSL certs, have to go thru it twice for it to complete. Sort of a pain and lots of weird functionality in their customer portal - maybe designed more for employees or specific customers.”
Thank you for your feedback. You shoudl not have to complete the checkout process twice. You do complete the checkout to purchase a certificate then you have to configure the certificate. This is possibly the two steps you refer to. It is like this becuase we have customers who purchase multiple certificates in a single transaction and so we provide the ability to buy them all at once.
With regards to the customer portal we welcome any additional direct feedback you want to give. Feel free to email team@servertastic.com or leave feature requests on our discussion portal: https://docs.servertastic.com/discuss.
The portal is going through continual improvement process based on feedback.
“First time i had problem with servertastic. I was sent my ssl certificate in pem format. which had to be converted into cer format before i could import it in exchange. whereas before i always got crt format.”
CRT and PEM are simply a file extension the certificate contained within is the same. You can download your certificate from the order management page and you can also use our certificate converter to convert certificates to any format you require. This is available at https://tools.servertastic.com
I hope this helps.
“Your website seems to have changed making it hard to navigate to purchases that what we require. The website where you don't login but are able to make your changes is the former one and this works well. The new one is hard to navigate.”
Thank you for getting in touch. The customer portal has been upgraded to provide a more consistent experience for customers. If you need assistance using the portal please email team@servertastic.com and we will be able to assist.
“Their Support team did as best as they could.... BUT the web interface and the terminology (words used) could be greatly improved upon. Many pages do not give all the links to maneuver the site. And for a person who does not understand the terminology and the process, being a first time purchaser, the entire process of finding what to buy and then attempting to fill out forms (that did not work) and not being able to edit properly any mistakes, were infuriating! I hopefully will NEVER have to purchase this or anything from Servertastic sites! However the support team did, once a day, answer my "support requests" but again their use of English and proper spelling and lack of explaining the WHOLE process was exhausting! Thanks!”
Sorry to hear about the problems you experienced. I have checked through the support tickets regarding your order and can see that the support agents maintained the 60 minute response target we have. The set-up and installation of a HTTPS certificate can be complex and we recommend is carried out by an IT professional. If you are dissatisfied with our service we offer a full refund in 30 days. Feel free to contact us if you wish to take advantage of the money back guarantee.
“Was quite happy with the service up to now. But with my last puchase, I was not able to enter a belgian VAT number. It was simply not accepting any VAT number I was entering....so I had to pay taxes?!”
This can happen when the Belgium VAT check service is unavailable. We have to validate VAT numbers for each order. If you contact us we can issue a refund for the VAT if we are able to validate your Belgium VAT number. I will raise a ticket with the billing team to resolve.
Thank you for taking the time to leave a review. It would be great if you could provide a bit more information about your experience so we can understand if you are having any issues.
Thank you for taking the time to leave a review. I have reviewed your order and all associated support requests. I can see you did have some difficulties. However it seems they were more to do with the process of generating and installing the certificate. The validation and installation process are the same for all providers. While we do our best to alleviate as many of the technical constraints as possible these do still exists. We constantly review our order process and take all feedback on board to look at how we can improve the process.
“I used Servertastic to renew my Smartermail and message Sniffer product licenses. This was my first purchase through them. Everything was straight forward until the transaction went through and I received an email telling me that my request was sent to the "Purchase Team" for review. What???. Although everything eventually went through, I was very confused by the purchase process after hitting the submit button. There is a distinct need for more information on the website concerning the purchase and license activation procedure. Nowhere does it say anything about an order needing to be reviewed before purchase, or even you might need to reactivate your license after the purchase (The license code from Smarter tools did not change), Otherwise, I found their pricing to be better than Smarter tools themselves, which is why I tried them out to begin with.”
I think there may have been some confusion. The order processing team processes your order. In this case the order processing team completed the licence key upgrades for you. This is the process.
We have to process these orders manually because SmarterTools do not provide an API for upgrades. The email is simply to inform you that the order is with the order processing team.
I hope this clarifies the process.
