“Septimus Spares made me happy because i did"nt think i could get spares for my cleaner anymore because i,ve had it about 15/16 years & in that time i,ve only had to replace this part once before & i was very happy when i found it on this site. well done Septimus.”
“The sales staff (on all occasions I contacted them) were very polite, curtious and tremendously helpful. There has always been Stock when I needed a particular part and competitively priced too. Deliveries have always been prompt - sooner than expected. The internet site is easy to navigate and invoices produced timeously. I would suggest that the paper copy of the invoice should include the company details and tel numbers to make it a more credible document. All that said, other similar service and product providers could learn a thing or two. Simply 10 out of 10.”
“Customer service helping me finding the part I needed was excellent. I ordered the part on a Thursday didn't receive notification of dispatch until the following Thursday expecting part to be received in 3 days. Part arrived following day. Part was easy to fit and has sorted the problem.”
Dear Nic,
Thank you for your kind review. Please accept our apologies for the delay in receiving your parts. We would be happy to refund the additional £4.95 postage you paid as the part should have been dispatched in 2-3 working days, and so (allowing for the bank holiday Monday) the item should have been sent out to you by Wednesday at the latest. Our system is integrated with our suppliers which is normally highly accurate. On this occasion the part was sent from Germany and so took a little longer. Please get in touch if you would like us to process a refund.
Kind regards
Pauline
“Thank you Septimus Spares for you quick postage time and for supplying a part I couldn't get even from the manufacturer (Karcher) of my petrol jet washer, part was as describe and when fitted worked 100% out of the box, very impressed and will definitely use you again and recommend.
Mark Beeston.”
