Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service but felt £15.00 for postage to jersey for one small envelope for seals expensive”

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“A brilliant service no hastle at all Order one day get it very soon after, First class service Thank you”

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“I called up the manufacturer of the preacher washer and they did not know the part that I needed, said someone would call me back. Called this guys up, knew what I needed and had the part in a few days. Thanks.”

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“Excellent service”

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“Great web site, I have ordered twice now and found parts easily, and all delivered quickly. Great to have part numbers and great pictures of parts!”

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“First time I have used this company and I am very impressed certainly use them again”

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“Excellent service and quality product.”

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“Required 2 replacement parts for my karcher steam cleaner and iron. Karcher themselves could not supply them, but septimus did.”

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“It was easy to find the parts I needed due to excellent technical drawings, and the delivery was quicker than promised!”

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“Fast and efficient service. Easy to use website.”

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“First class service”

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“I had an e-mail conversation with 'Joe' at Septimus Spares, regarding spare parts for an old model Karcher Pressure Washer. After a few back and forth messages, with Joe explaining how to obtain the model number etc of the Karcher, I ordered the part. 24 hours later, the part turned up, and fitted perfectly my old model Karcher. Very pleased with the service.”

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“Was really delighted with the quick service and value of my much needed spare part for my window vac.”

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“Very efficient emails answered in good time only thing I personally prefer to talk to a person and there's a charge is you place an order by phone not happy with that”

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Dear Mr Williams, Thank you for your feedback, we're pleased you like our service. We understand that our customers like to speak to real people and we are always happy to provide advice over the phone, on our chat facility, or by email but as you mentioned we do charge for orders that are manually processed. The reason is that as a web based company we offer competitive prices. We can do this because our system allows us to process orders quickly and efficiently. Orders taken over the phone take much longer to process, and so we do make a charge to cover these additional costs. If you would like one of us to help you place your order online we'd be happy to do this. Kind regards Pauline

“Thanks for a prompt service 10 out of 10”

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“The live chat customer service was first class as was the advice given, I wanted a very small part for an old 2010 now extinct K2 Model. They could not only supply it but they had it on the shelf and I had it 48hours later. Cannot recommend them too highly.Will certainly use them again”

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“These people are so knowledgeable and helpful, if they can't get you going I don't think anyone will.”