Septimus Spares Reviews

Name: Septimus Spares
Rating: 4.84

4.8 Rating 994 Reviews

98 %

of reviewers recommend Septimus Spares

Company Reviews

Metrics

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent product knowledge and parts availability. Both orders were dealt prompt and delivered on time. Thank you”

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“Helpful customer service, retrieved details of a previous order and delivered quickly.”

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“I bought a Karcher pressure jet spare. Unlike other similar websites, it was extremely easy to find the part I needed from the long list of washer types using the exploded parts diagrams. Ordering and delivery was also easy and quick. Excellent service.”

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“THE WEBSITE WAS EASY TO USE, ONCE THE PART NEEDED WAS ORDERED THE DELIVERY WAS PROMPT”

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“Delivered on time, and packaged well”

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“Excellent service, fast delivery. I brought a part for a karcher washer,,thanks”

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“very impressed with help on the telephone until i found out it is a premium number then not so impressed as to why she kept me on the line . no wonder you can afford free delivery with what you make on the phone calls absolute disgrace !”

Helpful Report

Hi David, thank you for taking the time to complete a review. All feedback is valuable to us. When a customer calls for help finding parts we download information from the manufacturer's website and search the diagrams to ensure we supply the correct part, which can take time. We normally offer to return a customer's call if we have difficulty, Alternatively we offer a free online chat facility. The amount you pay will depend on your service provider. Some companies include 0845 calls in their packages. Further details can be found here: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/how-much-does-a-phone-call-really-cost

“Septimus Spares provided a great service - swift delivery at a competitive price.”

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“Very quickly received order 5 star”

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“Easy site, good part diagrams”

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“After trying various suppliers for my small business I came across Septimus Spares and decided to give them a try, prices were reasonable and my first order was delivered in the time frame stated. I had some trouble with a part number with my second order but a phone call got the matter sorted out with speed and efficiency. Great Service!”

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“After looking online for a while I finally found the part I was looking for at Septimus, more importantly it was in stock. Other retailers gave me a 2 week delivery time. I ordered Friday and got the part Monday, and it was much cheaper than anywhere else.”

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“Fantastic site! I needed a new hose for my jet wash but its was an old model and most sites didn't even recognise it. On Septimus Spares there was a picture of the model (not just a number) so I knew it was the right one and the expanded drawings made finding and ordering the right part so easy. I orderd it in the morning, it was dispached the same afternoon and arrived the next day. Well done Septimus Spares.”

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“Brilliant service and prompt delivery. Will recommend to friends and family for reasonably priced Karcher spares”

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“Good communication & kept inform from the point of order to delivery. A very reliable service. Thank you for the first class postage.”

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“Great help from Customer online "Chat” in identifying the spares I needed. When ordered they came in double quick time.”

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“A real person on the end of the phone,quick delivery,and a competitive price, brilliant K2 parts, Dover”