“Very polite & helpful upon phoning for information, put thro. my order during this conversation. Goods delivered promptly,parcel well protected arriving without any damage, also the correct parts.”
“It was lovely and easy to work with Septimus. I received my product on time.
However the delivery guy was a bit rude he expect everybody to speak English”
“Had problems with my karcher 620m, phoned karcher and wasn't given any help at all but found septimus spares on Google and was given great advice and help sorted my problems out wouldn't hesitate to recommend them to anyone great service and postal service excellent”
“First class service, once I’d identified the part required and filled out online request I was kept well informed of its progress. The part was then delivered on time and well packaged. Certainly full marks for my first experience of ordering with this company..”
“Even when had a stock problem kept me up to date with the order and were spot on with the delivery when they new the order was coming to me. Very impressed will use you guys from now on well done Septimus.”
Good morning Chris. Thank you for your feedback and I can only apologise for the delay you experienced with your order. Unfortunately Karcher Germany experienced stocking issues with the outlet you ordered, leading to a rather large backlog of customers waiting for the part, some from as far back as early May! I am afraid all other spares websites were in the same boat during this period.
Regrettably this was out of our hands, however it is an extremely rare occurrence. Please do not let this experience tarnish your view of Septimus Spares.
Kind regards
Joe
“The parts were easy to find on your site,ordering was very straight forward and it arrived sooner than expected.The price was good and the free pen is very useful. How could I give you less than 5 stars.
Thanks very much, Rob.”
Good morning Robert,
We are delighted to hear you are more than satisfied with your overall experience with Septimus Spares. Thank you for the feedback and have a great day!
Many thanks
Joe
