Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

“Sateen sheet is beautifully soft but too slippery and creases and gathers in runkles.”

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Posted 3 years ago

Good Morning Anna Thank you so much for taking the time to review your latest order with us... the Super Soft Sateen, will relaxed and soften after the first few washed, and as it has the lovely relaxed feel it will only get better with snoozing! i find that drying the sheets as flat as you can, on the line, over a cloths horse or folded over in the airing cupboard will help get the smooth and cosy bed!

Posted 3 years ago

“Poor quality and not a very nice colour. Far far too expensive for the goods provided. Company must be making a huge mark up on the costs of manufacturing.”

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Posted 3 years ago

Hi Pauline, so sorry to hear that you are not happy with your bedding from us, we are on the phone to see what can be done for you right away. Your feedback will be really important to us. Thanks again. Molly

Posted 3 years ago

“Poor customer service. I spent the whole day trying to find a missing returns....no one informed you had found it...I should of been working yesterday but instead I was looking on CCTV et etc for a parcel you said hadn’t turned up. You should of informed me the very second you found it...if you couldn’t get through via the phone you should of emailed me. A whole day wasted. I haven’t even been notified re my refund... DPD was searching their records...my local drop off was searching their CCTV......I am so so angry!”

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Posted 3 years ago

Hello Sharon Thank you for taking the time to review your recent order with us. Once again we are so very sorry that this had turned south with the experience, this is never our intention, we want to make sure all of our Customers go to bed with a smile. Im really pleased you took the time to chat through things with me and we have got to the bottom of it. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Stitching came undone on the duvet cover the first time it was washed”

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Posted 3 years ago

Hello Phillippa Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear this, please forgive us. We will be in touch with you to chat the issue through with you and get it solved the best way we can. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“So very disappointing. We have had 2 replacements due to faulty finish. The dye seems to be unstable and marks. A shoddy product.”

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Posted 3 years ago

“If I could give it one star I would. I so wanted to love this product however after the first wash the colour started to mark extensively, each evening I slept in the bed the colour would fade to the extent that you cannot use it after 3 washes. Upon contacting Jodie at Secret Linen I was told that I must have put the bedding in contact with bleach and that it was my own fault and nothing they would do. I do not even use bleach in my house. I have been washing laundry for 30 years without a problem, the bedding set is clearly faulty however they will not do anything about it, despite the price. I would not recommend the product or the lack of customer service. I will stick to The White Company who have a good product and customer service.”

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Posted 3 years ago

Hello Wendy Thank you so much for taking the time to chat with me today - we are so very sorry that your linen is showing signs of discolouration with the pictures you sent over. i have now arranged for the Duvet and Fitted Sheets to be collected and they will be back with us by Monday, so once we have taken a closer look we will be back in touch with you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Good service initially and very helpful, sadly the delivery company DPD let this company down badly I had to wait nearly 5 days for them to finally find out where DPD dumped the parcel. This is the second time I have had problems with DPD, I even told Secret Linen there would be a problem delivering my order if they used DPD and sure enough there was a big problem. Second point I added items to my basket on the Secret Linen website but every time you log out your basket is emptied, really annoying, have they learnt nothing from Amazon no wonder Amazon are putting all tases companies out of business.”

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Posted 3 years ago

“Look at that pillowcase, I have to take my lint remover and cut all these threads after every wash and its the same with duvet cover when I asked them to look at it they told me that they couldn't see any fault so, I am posting a picture so everyone can see, when I email them they never reply to my emails if I could I would give zero stars.”

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Posted 3 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 3 years ago

“Look at that pillowcase, I have to take my lint remover and cut all these threads after every wash and its the same with duvet cover when I asked them to look at it they told me that they couldn't see any fault so, I am posting a picture so everyone can see, when I email them they never reply to my emails if I could I would give zero stars.”

Helpful Report

Posted 3 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 3 years ago

“Don't even think to spend your hard earn money on here...”

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Posted 3 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 3 years ago

“Worse bedding I ever bought...”

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Posted 3 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 3 years ago

“Spent over £300 on bedding and the bedsheet was filed with trimming and linen dust!! Went all of the room, and had taken many many washes to de clog the washing machine.. Plus the was also an infestation of gold clothes moths. We counted 40 months in and outside the bed. No refund or discount offered! I would never shop here again and highly recommend other to do the same!”

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Posted 3 years ago

Good Morning Debra Thank you for taking the time to review your recent order with us. we are so very sorry to see that your linen was full of lint, this is not good at all, please forgive us. This is a natural behavior of Linen to show a little lint, but this will dissipate after a few washes - however the factory should have checked this before sending to take the excess out. We will be in touch with you to chat this through. Kind and Comfy Regards Jodie

Posted 3 years ago

“The pillowcase came apart at the seam after two washes. Being replaced tomorrow”

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Posted 3 years ago

Hello Clare Thank you so much for taking the time to review your order with us. Once again we are so very sorry for the faulty pillowcases that you received, we do occasionally have Seam Slippage issues - but your shiny new pillowcases will be with you letter all ready for your bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“I bought Berton midnight blue while ago and its shrunk more than 8cm, returned and got the refund. ordered Breton Stripe Pewter Grey duvet cover and it came with broken yarn ends, yarn coming out from the fabric managed to get rid of the most of it using Philips Fabric Shaver still there is plenty so, I decided to return but customer service saying they can't see any but I got the pics to prove it and they said they're more than happy to send the same product I bought Just waiting to see how they going to solve this issue”

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Posted 3 years ago

Hello Dinil Thank you for taking the time to review your recent order with us. We are so very sorry that the product was returned to you, however when this parcel came back to us, we as a team we could not see any thread pulls or any other faults. As this product has been used we are unable to process a refund for you. Please do let me know if i can be of an more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Very good and fab colour”

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Posted 3 years ago

“Excellent service,lovely people”

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Posted 3 years ago

“Recently brought a duvet and I’m not happy with it, the quality of construction is terrible, all the filling clumps together and there are many areas where there is no filling so feels all lumpy”

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Posted 3 years ago

Hello Josh We hope you are having a lovely day so far! We are so very sorry to hear this, this is not sounding good at all, please forgive us. This sounds like it’s not right at all we will be in touch with you to get this sorted, we have not heard of this issue before, but we will soon have you sleeping tight. Please do let me know if I can be of any more help. Kind and comfy regards Jodie

Posted 3 years ago

“Bought a super king duvet & 4 pillow cases last year. Very scratchy in the early days, this did disappear, but as the weeks & months passed I’m in two minds to either buy a new duvet set - NOT THIS PRODUCT - or buy an emperor size duvet because the cover has literally grown so much half of it is empty! Gutted because I intended to buy some coloured ( I bought white) sets for my sons’ rooms. Anyone else found this? And I did follow the washing instructions - despite the labels being VERY faded.”

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Posted 3 years ago

Hello Deborah Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, please forgive us. We will be in touch with you to get this sorted, as this order was placed when we first introduced the linen, we did find a few teething problems - these have new been fixed to get the best bed and the happiest of sleeps. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“Only bought replacement pillow cases because the original ones were poor quality and the duvet cover was still in decent shape. Won’t be buying anything else from you. The reason why the pillowcases needed replacing was because a button on the duvet cover snapped in half in the washing machine (on second time of washing) and pulled threads in the pillowcases. Your online reviews are unreliable as I posted a negative review at the time of original purchase and it was never published.”

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Posted 4 years ago

Hello Susanne We hope that you are having a lovely day so far - thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Duvet Cover you purchased a couple of years ago, is not wearing well, please forgive us. I will be in touch with you to get this sorted out, please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“Our first order arrived damaged, the fabric had large bleached areas in the dye. It was speedily replaced, the second duvet cover had a significantly large fault in the weave, like a long tear. This is just so disappointing. I would not expect any quality product to have such faults. I assume this company has very little quality control. This should not happen at all, especially when I am led to believe I am purchasing a top quality product. Cannot recommend this company at all.”

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Posted 4 years ago

Hello Sue Thank you for taking the time to review your order with us. We are so very sorry to hear that you have revived a further fault - this is not good at all, and all of our items should have been checked at the factory and also before re-sending a replacement, please forgive us. We would really like to fix this for you, i will be in touch via email to get more information of your order. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Secret Linen Store Reviews