Secret Linen Store Reviews - Read 7,789 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.90 out of 5

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

5 Durban Business CentreDurban Road, ,

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Secret Linen Store 5 star review on 27th July 2021

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality nicely presented”

Posted 10 hours ago

“Great products, I got the linen bedding and curtains, prompt delivery, couldn’t be happier”

Posted 10 hours ago

“Although the product was not to my liking and had to return it, I have to say that I was very impressed with their customer service”

Posted 11 hours ago

“Good quality, faithful to the colours in the photos, efficient service and the pre washed items smell delightful. Bought some of the laundry liquid featured in the “bed spread” on the strength of it - love that too.”

Posted 11 hours ago

“I purchased 2 white cotton percale small double bed fitted sheets and I was impressed with the quality of these. Thank you Secret Linen for stocking these, they are very hard to find in cotton percale. Definitely 5 stars !”

Posted 16 hours ago

“Overall good. Washes well so far. When I first got everything (2 bottom sheets, duvet cover and 2 pillow cases) they smelt pretty ...odd, as if they'd been stored somewhere unsavoury. Obviously I washed them before I used them but I also had to iron them to get out some rather severe creases. I do really like the design.”

Posted 16 hours ago

“Absolutely beautiful and super soft. I would highly recommend the Secret Linen Store.”

Posted 16 hours ago

“Absolutely delighted with our new bedding. The quality is outstanding, if a little expensive, that said there isn't a lot of choice out there for Emperor size duvet covers. Will definitely recommend Secret Linen Store to our friends.”

Posted 17 hours ago

“4 stars. Very happy with my curtains. If I could make a suggestion, that would be for the packaging. I was surprised to see the curtains were individually wrap in plastic. when I buy linen from another supplier, I usually receive them wrapped within a sheet of linen which is very ecofriendly. I actually used this leftover fabric to make a cushion so nothing was wasted. Hope it helps.”

Posted 18 hours ago

“My second purchase of Linen bedding from Secret Linen. Just love the quality and feel of the fabric, and so does our Whippet - Mouse! I’m sure I’ll be back for more! I’ve already recommended to several people.”

Posted 19 hours ago

“Easy to buy and efficient delivery. Very pleased with the bedlinen.”

Posted 1 day ago

“Beautiful colour - Rose Pink and lovely soft linen.”

Posted 1 day ago

“Lovely curtains and lovely company with very good customer service.”

Posted 1 day ago

“Was disappointed with the presentation of this item. The valance part was all screwed up and had never seen an iron or presser. Also, it was 39cm drop, not the 41cm advertised. However after lengthening and giving it a good steam press, it is just what I was looking for and I am very pleased with it.”

Posted 1 day ago

“Fantastic choice, excellent service, and superb quality linen bedding!”

Posted 1 day ago

“Lovely lovely bedding although there was an issue with my last duvet cover and pillow cases in that 1 pillow case and the duvet cover were faulty and had to be returned. This was dealt with very politely and efficiently but the replacement duvet cover was also faulty and had to be returned again. I was surprised not to have even been offered any money off for the inconvenience but I am very pleased with my purchase now.”

Posted 1 day ago

“The pillowcases are of very good quality. I will definitely buy again from the Secret Linen Store. A good online shopping experience.”

Posted 1 day ago

“Excellent”

Posted 1 day ago

“A lovely British company sourcing good materials & manufacturers. Good customer service. Would like to see more choice of bed linen.”

Posted 1 day ago

“Prior to purchasing any items, I called the Secret Linen Store to ask a bit of advice and they subsequently sent me some swatches through the post. I can say no more than this, their customer service was so good that I wanted to purchase something from them. Truly, it is as an absolute masterclass. I should add that I did end up purchasing 2 sets of bed linen from them as they were so gorgeous and the quality was so fantastic, I couldn’t choose. When spending this kind of money, I tend to prefer to go to the high street as I like to enjoy the experience- feeling special, glossy carrier bags swinging from your arms etc. Somehow, even though it’s online, they still manage to make you feel special. Beautiful paper and string wrapped parcels with personalised notes - these little touches is what sets them apart. Would be my go to now and will go out of my way to recommend.”

Posted 2 days ago

Secret Linen Store is rated 4.86 based on 7,789 reviews