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Secret Linen Store Reviews

4.9 Rating 8,013 Reviews

97 %

of reviewers recommend Secret Linen Store

Company Reviews

Product Reviews

4.9

Based on 8,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 5 star review on 10th October 2021

Secret Linen Store 5 star review on 26th August 2021

Secret Linen Store 5 star review on 20th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 19th August 2021

Secret Linen Store 5 star review on 17th August 2021

112

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, gorgeous patterns, gets delivered promptly and packaged beautifully. Can't recommend enough and wouldn't buy bedding anywhere else.”

Posted 6 years ago

“Amazing quality sheets and duvet covers, provided the best nights sleep we've ever had.”

Posted 7 years ago

“We love this linen. Excellent quality, looks fabulous and lovely to sleep in. Great service and have already recommended to others. Secret Linen will definitely be my first 'go to' for future bedding.”

Posted 7 years ago

“My order was delivered to SW France within three working days. Well what fantastic quality, I honestly thought they had sent the 600 thread count instead of the 200 I had ordered as the sheets feel like silk. Generously cut so it fitted really well on an emporer bed. The value for money is exceptional I am so pleased and the team answered all my inquiries prior to my order. Fantastic, thank you so much I look forward to placing my next order.”

Posted 7 years ago

“All of these brokers and account managers should be avoided at all costs. They took over $80,000 of investment capital from me, and they persisted in asking for additional monies before approving and processing my withdrawal request. In the end, I lost all I had invested. The customer service staff had rejected every attempt to contact them. Moving on was quite difficult and devastating for me. Thank heavens I listened to a broadcast that explained how scam victims can use Coder Cyber Services to get their money back. After contacting the provided information for advice, I received a response within a short period of time and was asked to provide all pertinent legal information regarding my investment. I immediately followed their instructions accordingly and to my utter astonishment, successfully got my money back. I declared that I would not keep this information to myself but would instead divulge it to the public in order to help all victims of scams recover their lost money. This is a significant victory over this online scammer. Thank you Codercyberservices(@)execs. com for your excellent work on this.”

Posted 10 months ago

“Ordered some brushed cotton bedding just in time for the"cold snap" and oh my goodness what an absolute joy to get into bed and snuggle down.I am delighted with my purchase.Thank you”

Posted 1 year ago

“Great product and quick delivery, but since Brexit nothing is coming to Ireland anymore so that's my only reason for knocking a star”

Posted 1 year ago

“The colour is nice but the quality is absolutely abysmal. The fitted sheet isn’t anywhere close to fitting, probably 20-30cm too big in each direction (on a super king, that is quite the achievement). This is significantly better than the duvet cover, which appears to be at least a foot too wide. I’m not sure where they got there measurements from. We’ve soldiered on for a year, but it’s not getting ridiculous. Most days you have to readjust the duvet otherwise you’re sleeping under an empty linen cover. The final straw is now the fitted sheet has developed a hole in one place and is looking threadbare in other places too. Judging from other reviews, none of this appears to be unusual.”

Posted 2 years ago

Hello Matt Thank you for your email, we hope that you are having a lovely day so far! Oh no we are so very sorry to hear that you are not sleeping well with your order from us, please forgive us. We would LOVE to chat this through and try to fix this for you. I have tried to look for your order with the email address for this review, however, I have been unable to find you - I will email you separately and hopefully, we can get chatting. Please do let me know if I can be of any more help. Kind and Comfy Regards Jodie

Posted 2 years ago

“I bought one of the linen duvet sets as a present for myself some time ago. It's a gorgeous soft pebble grey colour and the texture is lovely, especially in morning light, but my lord does it shed! I heard to expect that for the first few washes but even after a year and a half of regular washing it still leaves lint over everything when it's on the bed. While the look of the linen is stunning, I admit I'm able to relax a bit more when I default to my cheaper cotton set. On balance I'm not sure it's worth the price tag.”

Posted 2 years ago

Good Morning Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, please forgive us. We will be in touch to get to the bottom of this. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 2 years ago

“Wasn't as well made as i'd hoped”

Posted 2 years ago

Hello Romy Thank you for taking the time to review your recent order with us. Oh no we are so very sorry to hear this, please forgive us. We will be in touch to chat this though with you to get a little more feedback. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 2 years ago

“I’ve replaced all our bedding with Secret Linen 100% linen bedding and on the whole I am happy, a duvet cover supplied torn being replaced quickly and without issue. However the duck egg duvet covers ordered are both far too large for a standard duvet, the linen hangs way below the duvets which looks awful and the duvets move around inside the covers which is uncomfortable. I did return these items but they were sent back to me with a polite explanation that the large size was within the companies tolerances. I just wish it was within mine. My mixed experience reflects the three stars and the possibility of poor fitting is something to be wary of.”

Posted 2 years ago

Hello Jackie Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Duvet Covers are a little larger than the duvet itself - we do get this from time to time with our 100% linen as this is made in a slightly different way than our cotton ranges. We will be in touch with you today to get to the bottom of this for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 2 years ago

“Lovely bedding, lovely ladies.. I would go back to them time and time again. Also, nice touch with the tea. 🥰”

Posted 3 years ago

“Worse bedding I ever bought...”

Posted 3 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 3 years ago

“I bought Berton midnight blue while ago and its shrunk more than 8cm, returned and got the refund. ordered Breton Stripe Pewter Grey duvet cover and it came with broken yarn ends, yarn coming out from the fabric managed to get rid of the most of it using Philips Fabric Shaver still there is plenty so, I decided to return but customer service saying they can't see any but I got the pics to prove it and they said they're more than happy to send the same product I bought Just waiting to see how they going to solve this issue”

Posted 3 years ago

Hello Dinil Thank you for taking the time to review your recent order with us. We are so very sorry that the product was returned to you, however when this parcel came back to us, we as a team we could not see any thread pulls or any other faults. As this product has been used we are unable to process a refund for you. Please do let me know if i can be of an more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“The items were beautifully packaged and of good quality, unfortunately didn't match what I intended for them so needing to return them and that's when things have gone slightly wrong. I have requested a return label twice now because if you return within 3mths it is free but as yet I haven't received anything. Would have given an excellent score otherwise.”

Posted 3 years ago

Hello Yvonne Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Tiny Stripe Graphite Grey is not quite right for you. We can see that a returns label has been made and sent, but we will send over a new returns label so you can get the returning parcel back to us safely. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 3 years ago

“I ordered the purple artichoke bedding. Ireceived the order this morning I can't tell you how gorgeous it is I really didn't expect it to be so nice. Thank you Jodie you are a pleasure to deal with. Kind regards E.J”

Posted 6 years ago

“The quality of the bedding is only superceded by the quality of the customer service and they are both exceptional! Thank you Jodie for the personal email letting me know my item was back in stock, you don't get that from many companies! My bedding washes and irons beautifully too, one very happy customer :-)”

Posted 7 years ago

“I have always been a bit of a 'bed linen snob' buying from well known companies at vast expense.I decided to try The Secret Linen store after reading many of their reviews.Parcel arrived a day after the order and I am delighted with the quality.I shall not be buying from anywhere else and will pass on my views to others.”

Posted 7 years ago

“Quality duvet cover at good price. Speedy delivery & liked the ethical packing etc. Will use again & recommend to others.”

Posted 7 years ago

“Beautiful bedding, beautifully wrapped and I love the pillow spray too. Recommending to others and will buy from you again. It'a so nice to get such good service.”

Posted 7 years ago

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Secret Linen Store is rated 4.9 based on 8,013 reviews