Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,861 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good thank you”

Helpful Report

“I ordered bubble wrap on Monday the 12th of October as the website said if you ordered before 2pm it would be dispatched that day. I missed the 2pm deadline so presumed that they would dispatch it on Tuesday for Wednesday delivery.I never received a tracking number from Whistle Whistle are not a delivery they are an intermediary company not a courier so they couldn't help locate my bubble wrap. I have phoned twice and left messages and sent two emails. I am very disappointed with this so called company who clearly couldn't give a monkeys about their customers. If I don't get my product by Monday I'm reporting them to trading standards.”

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“Delivery was complete and on schedule”

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“Ordered, was delivered as promised, excellent company”

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“Good value and decent boxes. Much cheaper than most competitors.”

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“Whole delivery was late as it came in 2 shipments which I wasn’t informed of. After numerous attempts in contacting customer service, it finally arrived but was still missing some items. Was given a measly refund for them which doesn’t make up for the inconvenience caused at all!”

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“Great value item. Would buy again.”

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“Paid for next day delivery as advertised to package items to send off by a deadline. Wrap did not arrive and I had to go out and purchase more to meet deadline. Part arrived the following day and the rest of my order 5 days later! Offered refund if I posted items back at my own cost and would not collect them. The price to return was prohibitive so I am left with enough bubble wrap to last me two lifetimes and nowhere to store it. Very unimpressed. Cost me a lot of money and upset for something I ordered in good faith and I certainly would not recommend them.”

Helpful Report

“Awful experience - large email trail plus telephone conversations - in short: Sunday 30th August - ordered packaging materials from Schott because of the promise of next day delivery and I was clearing my fathers house. Thursday 3rd September - I chased the packaging materials and was told they would arrive between 12 and 2pm ! very disappointing ! 2pm delivery van dropped off a roll of bubble wrap - no boxes and no tape - called the office and was told the rest of the order would arrive the next day - which was too late as this was moving day and we would not be there the next day ! I asked for a refund Made a trip to the stores and paid another £70 for boxes and tape ! Friday 4th - goods returned Since this date I have been in regular email correspondence Monday 14th September - I was finally promised a full refund within 2 working days as goods had been returned Friday 18th September - not surprisingly, no refund and you have the cheek to ask for feedback Hope this was helpful - do the right thing and give me my hard earned money back Carole Stonehouse”

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“The pack gave a good size selection of boxes, along with bubble wrap, tape and marker pen. A great help when packing up for our move”

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“Excellent product just what we’re looking for to store old records tapes and cd’s strong and secure would recommend”

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“Very happy with service and products from Schott Packaging. Arrived on time and boxes were of good quality.”

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“Very good service with delivery to Isle of Wight, slight error by courier only delivering 3 of 4 parcels which was quickly sorted by Schott online help staff.”

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“excellent products delivered in good time”

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“Order arrived quickly it was as described .”

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