Scarf Room Reviews

4.87 Rating 2,510 Reviews

98% of reviewers recommend Scarf Room

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Merchant Metrics

Shipping & delivery

Postal Service

delivery methods

Within 5 Days

average delivery time

98%

on-time delivery

98%

accurate and undamaged orders

Customer Service

Telephone, Email

communication channels

Under an hour

queries resolved in

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

BEATA WALCZOWSKA

Heather Bones

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Joanne Benson

"Lovely scarves and very pleasant staff"

Helpful Report

Posted 4 hours ago

Dear Patricia
Thank you for your review. It's great to know that customers are happy with the products and service we provide.
Love Scarf Room.

Posted 1 hour ago

Visit Website

"After getting lots of compliments wearing my scarf, this is now my go to site for gifts. Always the best quality and excellent customer service."

Helpful Report

Posted 7 hours ago

Dear Bernadette
Thank you for your review. We really do appreciate it. Lovely you received lots of compliments when you were wearing your new scarf. It was our pleasure to have helped you.
Love Scarf Room.

Posted 1 hour ago

"Easy to order and fast delivery"

Helpful Report

Posted 16 hours ago

Thank you so much Claire!
Kind regards
Scarf Room.

Posted 1 hour ago

"Loved scarf great service fast and great customer service. Would recommend Angela"

Helpful Report

Posted 20 hours ago

Dear Angela
Thank you. We really do appreciate our lovely customers taking time out to post a review.
Love Scarf Room.

Posted 1 hour ago

"Very prompt and efficient service"

Helpful Report

Posted 21 hours ago

Thank you for such a positive review. It's great to know that customers are happy with the service we provide!
Love Scarf Room.

Posted 1 hour ago

"great, thanks"

Helpful Report

Posted 21 hours ago

Thank you!
Kind regards
Scarf Room.

Posted 1 hour ago

"Gorgeous scarf, and arrived on time. Would use again."

Helpful Report

Posted 21 hours ago

Thank you very much for taking time out to post a review. We really do appreciate it.
Love Scarf Room.

Posted 1 hour ago

"Highly recommend Scarf Room. After a lovely phone message left by Jade, my beautiful scarf arrived in time for an important occasion. Lovely soft material and a rich colour. Would most definitely purchase again from this professional and caring company. Many Thanks *****"

Helpful Report

Posted 22 hours ago

Dear Danielle
Thank you so much. It really was our pleasure to have helped you and we are happy that you love your scarf. To be called both professional and caring really means a lot!
Kind regards
Scarf Room.

Posted 1 hour ago

"The scarf is lovely - however, it was described as pink and it is in fact red. Nice colour though and will suit my purposes very well."

Helpful Report

Posted 22 hours ago

Thank you. We do want to ensure that you are completely happy with your purchase so if you would like us to exchange that for a more suitable colour do contact us on info@scarfroom.co.uk and we would be happy to do that for you.
Kind regards
Scarf Room.

Posted 1 hour ago

"I completed a returns request form as this scarf was not needed but still haven't received the documents I need to send it back. Could you please arrange this ASAP as I would like my refund. Please thankyou"

Helpful Report

Posted 22 hours ago

Dear Abigail
Thank you for your review. I have just checked and confirm that we did reply to your request for a refund on 7 December at 9.26am. Have you checked your spam folder as messages sometimes do end up in there?
In any event, of course, that is not a problem at all. Please send back the unwanted item in its original packaging to the address given at the bottom of the packing slip. We shall process your refund immediately.
Hope that helps. Please let us know if we can help further.
Kind regards Scarf Room.

Posted 22 hours ago

"I phoned my order and spoke to a very nice and helpful young lady she said she would put my order through that day and received it day after that. I haven't actually opened it because it is very well wrapped in tissue paper it's for my daughter for Christmas so didn't want too mess it up my daughter said this was the one she wanted so I've left it at that so very pleased thank you"

Helpful Report

Posted 22 hours ago

Dear Mrs Adams
Thank you so much. It really was our pleasure to have helped you and I am sure your daughter will love her present!
Kind regards
Scarf Room.

Posted 1 hour ago

"as per usual prompt service and even called when 1 of the items I had ordered was out of stock and they put in a replacement great customer service great products super quality"

Helpful Report

Posted 22 hours ago

Wow! Thank you for such a glowing review Penny. We really do value our customers and are committed to offering them the very best level of service and best selection of products we can.
Thanks again.
Love Scarf Room.

Posted 1 hour ago

"The girls at Scarf Room couldn't have been better , took my order at 4pm and lovely warm scarf popped through my letterbox, next morning. Will be in contact again ."

Helpful Report

Posted 3 days ago

Dear Susan
Thank you for such a glowing review. Yes, we offer a customer services line (01253 733870) as we appreciate how important it is for our lovely customers to speak to someone if they need any advice or assistance. It was our pleasure to have helped you!
Kind regards
Scarf Room.

Posted 2 hours ago

"Super selection. Decisions ! My chosen pashmina arrived extremely promptly, and I love it. Good quality and good value."

Helpful Report

Posted 3 days ago

Dear Patricia
Thank you for your message. So pleased you loved your purchase!
Love Scarf Room.

Posted 2 hours ago

"Excellent service, delivery and customer care and friendly helpful staff -will buy from scarf room again"

Helpful Report

Posted 3 days ago

Dear Janette
Thank you. We really do appreciate our lovely customers taking time out to post a review.
Love Scarf Room.

Posted 2 hours ago

"Bought as part of chrismas gift Looks true to picture colourwise and is good quality speedy delivery Have bookmarked site for further use"

Helpful Report

Posted 4 days ago

Dear Andrew
Thank you so much. We appreciate, being an online company, just how important it is offer accurate photos of our products and we do take a lot of time and care with this.
Happy to hear that you have bookmarked our site. We also have a customer service line if you need any advice in the future. You can reach us on 01253 733870 Monday to Friday from 9am to 5pm.
Thanks again.
Kind regards
Scarf Room.

Posted 2 hours ago

"Excellent service pashmina arrived very quickly and well wrapped."

Helpful Report

Posted 4 days ago

Thank you very much for taking time out to post such a positive review. We really do appreciate it!
Love Scarf Room.

Posted 2 hours ago

"It's the first time that I have bought anything from Scarfroom, the quality seems very good and is lovely and soft. My mum should like it as part of her Christmas present."

Helpful Report

Posted 4 days ago

Thank you for your review. Our scarves do make lovely Christmas gifts and I am sure your mum would love to receive one as part of her present!
Kind regards
Scarf Room.

Posted 2 hours ago

"The pashmina I bought from you is exactly what I have been looking for good quality material,light in weight perfect shade of cream and good value for the money. I would buy from you again J.B."

Helpful Report

Posted 5 days ago

Dear Janet
Thank you for your review. So pleased you loved your purchase! Look forward to you shopping with us again.
Love Scarf Room.

Posted 2 hours ago

"The scarfs are great and the service is very good but I found ordering very difficult on your website"

Helpful Report

Posted 5 days ago

Thank you for your review. We would be grateful to find out exactly why you found the ordering process difficult as we are keen to respond to customer feedback and want to constantly improve the service we offer.
Please contact us on info@scarfroom.co.uk with more details and we shall look into this. We look forward to hearing from you.
Kind regards
Scarf Room

Posted 2 hours ago

Scarf Room is rated 4.87 based on 2,510 reviews

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