Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very very slow. Although you can add documents throughout the year, you can't submit until a certain date, but then the checking takes so long that every year, the certificate is well out of date before the new one is approved and customers are chasing us every year for the updated document.”

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Posted 2 years ago

Hi MR D M Arnold, Mrs A Arnold and Mr M W Sadowski t/a Waterwide, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. I will be sure to pass your feedback on to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“With surge in business and Accreditation due looming It was a relief to have Raveena on hand to provide a pre audit And guidance to get us through with flying colours.”

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Posted 2 years ago

Good Afternoon LRL Refurbs Limited, Thanks you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the preaudit process to be useful and had the support and guidance needed to gain accreditation. I will certainly pass this feedback on, thank you. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very helpful and informative”

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Posted 2 years ago

Hi Construction Site Services Ltd, Thank you for taking the time to leave a review. Congratulations on gaining your accreditation! We are very pleased to hear you were happy with the process and had the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The support team were so helpful, as always”

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Posted 2 years ago

Good afternoon AC Group Projects Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“User friendly website All instructions have information available if the question is not understood Assistance by phone is excellent Status of your application can be tracked easily You can refer to "old" information from the resources library”

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Posted 2 years ago

Hi Loading Bay Specialists Ltd T/A Sara, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and had the support you needed to gain accreditation this year. We are pleased you find our platform user friendly! We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“They were very keen to sign me up lots of calls and once they got my money I got an initial couple of call to help me get started however after this I couldn’t get to speak with anybody to help me through the process of accrediting and emails we never acknowledged as received or replied to which left me hanging for weeks on end. They did provide templates etc to assist eventually but not 5 star service”

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Posted 2 years ago

Good afternoon St James Landscapes Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who would be able to discuss this in more detail. You can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Kind Regards Charlotte

Posted 2 years ago

“The process needs to be quicker ! All you should be doing for established contractors who have been with Safe Contractor for many years is ask for all renewals, ie. Insurance, certificates if out of date, etc. this would save so much time. I and others in the trade feel that you are just trying to justify your ever-increasing price. Some of my colleagues have left Safe Contractor and have said no one ever asks for it so what is the point? We work for many blue chip large companies including Rolls Royce, Health Authorities, etc., and have only been asked once for the qualification.”

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Posted 2 years ago

“The process itself is straightforward. Alcumus Personnel make it difficult. Not very personable and they do not take the time to discuss and understand the business (Business applying for accreditation/renewal).”

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Posted 2 years ago

Hi Accuro FM Ltd, Thank you for taking the time to leave us a review. We appreciate your feedback. Congratulations on gaining your accreditation! We are happy to hear you found the process straightforward, I am sorry to hear that in this instance you felt our service fell short of your expectations around understanding our customers and their needs. We will be sure to pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The questionnaire itself is easy to understand and the auditors are incredibly friendly and helpful. The reason for the score is because the auditing process seems artificially elongated in order to try to extract more money from the client, which is really disappointing. The questionnaire is released so that it feels like you have to do everything instantly in order to stand even a chance at getting the accreditation on time, which completely spoils the whole experience. Overall, better than Constructionline, as I cannot fault the interface or your excellent staff. But the waiting process is ridiculous.”

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Posted 2 years ago

Good morning AirisQ Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will certainly pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Fast and helpful feedback”

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Posted 2 years ago

Good Afternoon ISIS Restoration Limited t/a Bourne Construction and Refurbishment, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our processes and thank you for working with us in order to achieve your accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very good service with helpful information and contacts team that support your needs to attain certification”

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Posted 2 years ago

Good Afternoon Raidec Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the correspondence that you had during your renewal and that you find our staff easy to work with. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

Good Afternoon UK Engineering Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our service and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Safecontractor is a great measure of health and safety standards within any industry. The website for completion is straightforward and the support given is really helpful and easy to follow.”

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Posted 2 years ago

Good Afternoon Rowans Fire Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. Also, happy to know that you hold us in high regard for Health and Safety standards. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“No point trying to explain again”

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Posted 2 years ago

Hi BDS Combustion, We're sorry to hear that you've had a negative experience of SC. Firstly, Congratulations on gaining your accreditation, and thank you for leaving us some feedback. We do read any and all comments we receive, if you would like to give us some more context regarding your frustrations or suggestions on how we could do better please e-mail us at safecontractor@safecontractor.com and we will do our best to help. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Good. No problems experienced, whatsoever.”

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Posted 2 years ago

Hi Aesseal Plc, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you have found the process straightforward and simple. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Fantastic Service from the start, very helpful and very informative. Thak you Josie Bishop for all of your help.”

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Posted 2 years ago

Hi Precision IOT Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and had the support you needed to gain accreditation this year. We will certainly pass your feedback on to Josie. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“My customers feel very secure knowing I have SafeContractor accreditation.”

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Posted 2 years ago

Hi MDS Consulting Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you are happy with our product and the benefits this has for your company and customers. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“It takes far too long. You pay far too early before accreditation is passed.”

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Posted 2 years ago

Good afternoon Jannine McCarthy, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am sorry to hear that you are unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. In regards to the membership date and accreditation date, you will keep the same membership date as the date you joined safecontractor, this then ensures your 12 month membership and you will then gain an accreditation date from the day you pass accreditation for a full 12 months. I am more than happy to arrange a call with one of our team who would be able to discuss this in more detail should you wish and i will be sure to pass your feedback on. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best wishes Charlotte

Posted 2 years ago

“Our renewal was due on the 18 March. I submitted the H&S Questionnaire on 20 Feb which I thought was in plenty of time (Alcumus stipulate up to 20 days and it was exactly 20 days before renewal was due). Our application wasn't looked at until after the 18 Mar and then Alcumus asked for a statement re Construction Phase H&S Plan on headed paper. My answer to the question was clear and I do not understand why the same information can only be accepted on headed paper. In any case I submitted a statement on headed paper last year so I think it was obvious the situation hasn't changed. I feel like Alcumus look for ways to delay the accreditation so that a customer will pay for the fast track which is unreasonable, (if accreditation can be achieved sooner that 20 days then it should be anyway, a customer shouldn't have to pay more0).”

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Posted 2 years ago

Hi Cass Electric Company Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! We’re disappointed to learn that you found the audit process did not meet your expectations – we endeavour to adapt our question set and approach to meet all business needs. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. We will be sure to pass your feedback on to the correct department especially around the package upgrades. In the meantime, Take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“The process of completing the Accreditation was good and also the way that I was kept informed was very efficient. I am now progressing to complete Part 2. However, having visited the online site on several occasions I don't understand why the Health and Safety section, which is shown as Part 1, is still showing only 43% completed when you have informed me it has been completed and I have a certificate to confirm that.”

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Posted 2 years ago

Good Afternoon Resound Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In terms of what you can see on your portal, as soon as you achieve your accreditation with us your questionnaire re-opens for your renewal for next year. The reason for this is so you are able to go into your questionnaire throughout the whole year and update your documents ready for the submission 30 days before your current accreditation date. If you have any further questions on this then please get in touch with our Customer care team who would be happy to assist. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews