Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“I paid for a premium service where I should get a response within 48 hours I believe. This was not met, in the first instance it was nearly 2 weeks before I heard back. Then the category I was accredited for was not viable this year and another had to be chosen as the other was incorrect, so I was accredited for a year under a category that was unviable for me. The whole system is poor!”

Helpful Report

Posted 2 years ago

Hi HiCam Ltd, Thank you very much for taking time to leave a review, Positive or negative, we do always appreciate your feedback. Firstly, Congratulations on gaining your accreditation and going through the process with us! We’re disappointed to learn that you found the Premier Package did not cater for your company – on this package the 48 hours that you have mentioned refers to the initial contact from our technical team after submission not before. Upon reviewing your account the reason you did not get this initial contact within this timeframe is because your questionnaire was submitted late and then passed to straight to our auditors for the main review to expedite the process. In this instance however you should have received an email stating that this process has happened so I apologise if you have not received this email from us. I appreciate in this instance this package may have fallen below your expectations and that your understanding of what was part of the service may have been miscommunicated, as such I would happy to credit the cost of the premier package for your renewing next year if you wish to renew. I am more than happy to arrange a call with one of our team who might be able to talk you through what categories you were accredited for? Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“It was fairly straightforward to complete with help from yourselves”

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Posted 2 years ago

Good Afternoon Harte Landscapes & Garden Maintenance, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation and getting through the process with us! We are glad to know that you were happy with the process and the help that you received during your renewal this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Great and easy to deal with”

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Posted 2 years ago

Good Afternoon CJM Tree Care Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our process and correspondence that you had during your renewal. If you feel that you need us for whatever reason then please get in touch with our In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Good to have the support of SafeContractor, always responsive and with good information. James Sheehan Eco-monitor 2010 Ltd.”

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Posted 2 years ago

Good Afternoon Ecomonitor 2010 Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the support and correspondence that you had during your renewal this year. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“I feel as a small business that Safe Contractor is geared toward medium to large companies. For a sole trader, some of the aspects do not apply. I believe the whole process should be reviewed with this in mind.”

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Posted 2 years ago

Hi GEM 2 Support, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We’re disappointed to learn that you found the questionnaire did not cater for your company – we endeavour to adapt our question set and approach to meet all business needs. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very good was straight forward easy to follow”

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Posted 2 years ago

Good Afternoon Bowman Lift Installations LTD, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and felt that it was straight forward. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“It is very repetitive. Too many people get involved and they all seem to ask for the same information. Plus, this time, I was told twice - a week apart that I had been awarded the certificate. Not sure why.”

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Posted 2 years ago

Good Afternoon MCM Construction Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! Our process goes from a pre-audit completed by our Technical Support Officers then passed to our Main Auditors who completed the full assessment, there can be cross over with this process as each team will look for different information within what you have provided. In terms of the reason that you have been told that you have been awarded the certificate twice. Looking at your account the emails could be relating to both the Health and Safety and Sustainability Certificates as you have completed both questionnaires with us this year. If you have any more questions on this then please get in touch with our customer care team and we can discuss this further. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Clear concise questions, user friendly system and on line support.”

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Posted 2 years ago

Hi Octogon Solutions Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with our process and the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“We were a bit behind with our accreditation due to work commitments, we let them know the issues we were facing and SafeContractor gave us the extension we needed to pull everything together. They were really helpful and supportive.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. Congratulations on becoming accredited! I am pleased to hear that you were happy with the process and support you were given to achieve accreditation this year, I will certainly pass this feedback on, thank you. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Very good team and also very helpful”

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Posted 2 years ago

Hi Racking Safety Solutions Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the support you needed to gain accreditation this year. We will certainly pass your feedback on. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“Much better process than in 2022 when the reviewer had not done the slightest bit of work to find out what the business was about. In 2023 there was another opportunity for Safe Contractor to make a mess of it again with multiple individuals 'pitching in' clearly without reading any of the background. There really should be more 'joined up thinking' in the business. Weren't Safe Contractor supposed to have Account Managers? Well that never happened.”

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Posted 2 years ago

“Best explanation in any direction I highly recommended help my Bussines To start my journey with hard work I will thank to all of the staff from safe contractor”

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Posted 2 years ago

Good Afternoon Eco Light Electrical, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“We used to be accredited a few years ago, but gave up with the Alcumus portal as the process was cumbersome and our data was deleted on two occasions. We gained accreditation with another SSIP member and due to a client request, we had to carry out the DTS process. However, even this was unnecessarily long-winded and in our view out of step with the principle of SSIP equivalence with other providers requiring less of a repeat of the full accreditation process.”

Helpful Report

Posted 2 years ago

Good Afternoon Roywood Contractors, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Firstly, Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. The DTS process with us means that when you use another provider's SSIP certificate it will shorten our question set. Even with a DTS we require some information from you as we tailor the questionnaire to fit you as a company based on the work activities had been selected. We endeavour to adapt our question set and approach to meet all business needs, I will certainly pass on your valued feedback to the relevant department. If you wanted to discuss anything further with us then please contact the Customer Care team here at SafeContractor. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Always very helpful”

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Posted 2 years ago

Good Afternoon Tall Mast And Tower Maintenance Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“This is year 7 for me as a one man labour only company, the first 4 years were the worst but once you negotiate, know the process, get the right people in house, use last year's info it isn't too painful.”

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Posted 2 years ago

Good Afternoon RH Lift Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and worked with us for you to gain your accreditation once more. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“During the review process we had some issues brought up by the auditors but on review they had either not read our information correctly or mis read information for the money and time it takes to complete the whole process i would of hoped a bit more attention to detail from safe contractor auditors. Other then this the process was quite straight forward.”

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Posted 2 years ago

Hi Technical Power Services Ltd, Thank you very much for taking time to leave a review. Firstly congratulations on gaining your accreditation! We’re disappointed to learn the experience that you had within your journey with us – we endeavour to adapt our approaches and processes to make your time with us better. I will certainly pass on your valued feedback to the relevant department for their review. Feel free to take advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Great organisation and very professional. They helped us through every stage of our accreditation process. Highly recommend.”

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Posted 2 years ago

Good Afternoon KQ Engineering Services LTD, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the way that we conduct the assessment and correspondence that you had during your renewal. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“I find that the process is generally straight forward to follow.”

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Posted 2 years ago

Good Afternoon Specialist Lift Services Ltd, Thank you very much for taking time to leave a review. Congratulations on gaining your accreditation! We are so pleased you were happy with the process and that you worked with us to gain your accreditation. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 2 years ago

“Very very slow. Although you can add documents throughout the year, you can't submit until a certain date, but then the checking takes so long that every year, the certificate is well out of date before the new one is approved and customers are chasing us every year for the updated document.”

Helpful Report

Posted 2 years ago

Hi MR D M Arnold, Mrs A Arnold and Mr M W Sadowski t/a Waterwide, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. I will be sure to pass your feedback on to the relevant department. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

“With surge in business and Accreditation due looming It was a relief to have Raveena on hand to provide a pre audit And guidance to get us through with flying colours.”

Helpful Report

Posted 2 years ago

Good Afternoon LRL Refurbs Limited, Thanks you for your review. Congratulations on becoming accredited! I am pleased to hear that you found the preaudit process to be useful and had the support and guidance needed to gain accreditation. I will certainly pass this feedback on, thank you. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

SafeContractor Reviews