Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,530 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,530 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Great shoes. Would order from here again.”

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Posted 5 years ago

“Great service and communication from the Edinburgh team through returns process (wrong size) of a Christmas gift and subsequent purchase of a replacement. Nothing too much trouble. Family friendly service.”

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Posted 5 years ago

“Everything quick, easy and cheap!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I brought the ASICS petrol coloured running trainers... they’re fab, jUst need to train 🤪”

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Posted 5 years ago

“The right shoes to suit you makes all the difference. That's why I have bought my running shoes here since I was a schoolboy over thirty years ago.😀”

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Posted 5 years ago

“Excellent service - good website, super speedy delivery. Many thanks.”

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Posted 5 years ago

“Great choice of quality running shoes and speedy delivery.”

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Posted 5 years ago

“Thank you, your delivery has been brilliant! Faster delivery of my running shoes to exchanging to a bigger size. Very quick and efficient! Thank you again for your amazing service!”

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Posted 5 years ago

“When I purchased my trail running shoes from R&B I never anticipated returning them for early failure of the upper fabric. The manner in which R&B dealt with my enquiry was very satisfying from a customer perspective. I have now received an exchange which have proved too small and unfortunately I have needed to return them, again no drama just good service, I look forward finalising my issue with confidence.”

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Posted 5 years ago

“Thank for your exceptional customer service - helping me to return my faulty Hoka Challengers and securing a credit note for a superb new pair of Speedgoat 4's. I am very, very pleased with them. Arpita was fantastic throughout and really worked for me. I'd given up all hope of a positive outcome having messaged Hoka direct, but Arpita sorted it for me in no time and with zero fuss. I will now ONLY shop in Run & Become for my running gear. Thank you, thank you”

Run and Become 5 star review on 1st February 2021

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Posted 5 years ago

“Everything I’ve ordered from run and become has arrived within a couple of days!”

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Posted 5 years ago

“My purchase was very smooth. The delivery was quick and efficient, and my shoes were exactly what I ordered. What more could you want?”

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Posted 5 years ago

“Hassle free shopping, with trainers ordered arriving very promptly”

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Posted 5 years ago

“Best running shop I know. Perfectionists when it comes to making sure you have the correct shoes for your feet/running style; regardless of price. If the cheaper shoe is the right shoe, then they won't sell you anything else. Their customer service is second to no-one. I had to return a pair of Nike Pegasus, which I had bought around 5 months before. Although I'd barely worn them, and never run in them, the tread on the sole was coming off (typical Nike quality I'm afraid - I've found this has happened before, although never with so little use). Most shops wouldn't have been interested 5 months after the sale, but Run & Become listened to me, inspected the photos, agreed it wasn't reasonable, asked for the shoes to be returned & sent me a new pair. They can't fix Nike's quality control but they did everything within their power to sort the situation - kudos to them!”

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Posted 5 years ago

“As ordered and delivered on time”

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Posted 5 years ago

“First time buying Brooks running shoes ...very happy with my purchase. First time using Run and Become 👍..excellent choice...excellent service...like to shop local whenever possible will definitely purchase again.”

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Posted 5 years ago

“Can not fault the product and service”

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Posted 5 years ago

“An excellent customer service, got my new running shoes really quickly and I'm very happy with them.”

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Posted 5 years ago

“I’ve had two fantastic experiences with the team at RaB Edinburgh - I bought my first pair of road shoes since having kids through a consultation and gait analysis in shop. Such a great service - thorough, knowledgable and the staff really wanted me to have the right shoes. After a few months I wanted a trail shoe but we were back in lockdown. So I had a few emails back and forth then a phone consultation which were all super helpful. Ordered a pair of shoes then had gait analysis via video. Really helpful and genuine assistance which gave me confidence in what I was doing. Two pairs of great fitting shoes - thanks guys! Would highly recommend.”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,530 reviews