Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,079 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received teh goods, your courier is letting you down.”

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Posted 2 years ago

“good experience”

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Posted 2 years ago

“Great fast service.”

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Posted 2 years ago

“Found exactly what I needed - same make of replacement wheelbarrow wheel. Arrived quickly & easy to fit. Only slight problem was paying via Applepay or PayPal on website - had to put full card details in.”

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Posted 2 years ago

“The castors I ordered were promptly delivered and are perfect ((bed & heavy wooden chests) to enable free movement. Great service & Product. !”

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Posted 2 years ago

“Quick delivery, item as described”

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Posted 2 years ago

“Good quality product,and quick delivery. Unfortunately due to me ordering wrong size, hopefully I vpcan find another use”

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Posted 2 years ago

“Excellent buying experience and will use again.”

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Posted 2 years ago

“Great service, wheels arived within a few days.”

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Posted 2 years ago

“Excellent service as usual I will be back”

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Posted 2 years ago

“Great stock and easy online purchase, but get this, 3 brass antique castors and 4 brass castor cups cost an eyewatering £76. I contacted their customer services regarding delivery costs but got nowhere. My advice is look for stock elsewhere.”

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Posted 2 years ago

Dear Jon,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We truly appreciate your honest review and for bringing these issues to our attention. We apologize for the inconvenience you faced regarding the pricing of the 3 brass antique castors and 4 brass castor cups. We understand that the cost may have been unexpected and we regret any frustration it may have caused. Additionally, we apologize for your disappointment in the lack of assistance you received when contacting our customer services regarding the delivery costs. Your advice to explore other stock options is duly noted, and we understand your desire for a more satisfactory experience. We genuinely value your business and would like to make things better. We would greatly appreciate it if you could share any specific suggestions on how we can improve our service to meet your expectations. Once again, thank you for your valuable feedback, and we hope for the opportunity to serve you better in the future.

Posted 2 years ago

“A fantastic company to deal with. Our “blue” castors seem to be of a very good quality.”

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Posted 2 years ago

Dear Chris,Thank you so much for taking the time to leave us a five-star rating for Ross Handling Ltd. We truly appreciate your support. We're thrilled to hear that you found our company to be fantastic to deal with. Providing excellent customer service is one of our top priorities, and we're glad we could meet your expectations. Also, we're glad to know that you are satisfied with the quality of our "blue" castors. We strive to deliver products that are not only durable but also of outstanding quality. Please feel free to reach out to us if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future.

Posted 2 years ago

“~Sadly they did not fit and when we asked if you had a smaller fitting you just said no.”

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Posted 2 years ago

Dear Simon,Thank you so much for taking the time to provide us with your feedback on your recent experience with Ross Handling Ltd. We truly appreciate your input and value your opinion. First and foremost, we would like to sincerely apologize for the inconvenience caused by the ill-fitting product. We understand how frustrating it can be when the item does not meet your expectations. We regret that our response regarding a smaller fitting was not satisfactory, and we apologize for any confusion or frustration this may have caused. At Ross Handling Ltd, it is our utmost priority to deliver only the highest quality products and provide excellent customer service. Your feedback plays a vital role in helping us achieve this goal, and we genuinely appreciate your support in making things better. Once again, we sincerely apologize for any inconvenience caused

Posted 2 years ago

“Although the first delivery was the wrong size product. They promptly sent the right size by next post and were very apologetic. Thank you and a great product.”

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Posted 2 years ago

“Great item and great service thank you”

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Posted 2 years ago

“Product as described, arrived quickly, great service.”

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Posted 2 years ago

“Lots of apparently good wheels/tyres about but when you get down to it there are very few I would buy. This wheel was pricey but excellent.”

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Posted 2 years ago

“Did a "google" search for car/van tyre innertubes. Got "Ross Handling" recieved 4 innertubes for wheelbarrows. Then there is the agro of returns ,,,and the cost????”

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Posted 2 years ago

“I bought a replacement Chillington P-350 pnumatic wheelbarrow wheel and tyre. It arrived quickly and was well packaged. The tyre had a large chunk of rubber missing from it which went through to nearly the inner tube. Not good. Ross Handling customer services were great and a new one was sent out very quickly with no quibbles. Impressive work Ross Handling, thank you.”

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Posted 2 years ago

“Very pleased with the delivery time and castors are well made and substantial”

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Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,079 reviews