Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,875 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent an invoice, sent many emails about the DLP delivery and to the point of a time, however here I am a week later, and no goods. So hard to review the simple parts ordered and paid for, but service and reply to my query about the whereabouts of the goods = Zero”

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Posted 1 year ago

Thank you for taking the time to review Ross Handling Ltd. We appreciate your feedback and we apologize for the inconvenience caused by our failure to meet your expectations. We understand it was frustrating to be sent an invoice, have several emails sent out with regards to the delivery but then to get no goods a week later. Can you please let me know where these emails have been sent to? We would like to make things better for you. I can see the parcel has been sent out but DPD as promised but they have been unable to locate you so the parcel is returning to us.I will get this resent out to arrive with you asap. Apologies for any inconvenience caused

Posted 1 year ago

“Prompt delivery of quality items. Great doing business.”

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Posted 1 year ago

“Verry good service will shop with you again thank you but i hhad numeres times given to me resulting in me having þo go to DPD to get my parcil at 2100 hrs That night or thay would deliver It the following monday i would Not youse DPD if you want. Your costermers to deal with you Again reagards William Goodall”

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Posted 1 year ago

“What I wanted, came quickly.”

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Posted 1 year ago

“Very robust product”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Robert - we really appreciate your kind words and are delighted to hear that the products we provide are "Very robust"!

Posted 1 year ago

“The castors and caps I bought form here are great and will look even better on the unit I have to use them on”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Aaron! We are so happy that you're enjoying the castors and caps you bought from us. It's great to hear that they look even better on the unit you're using them on - we appreciate your feedback!

Posted 1 year ago

“Excellent online service with lots of information available about the product and the product was delivered very quickly. Live chat was available but the online information was so clear I didn’t actually need to use it! I would happily purchase from you again.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We are so glad to hear that our online service provided you with the information you needed and that your products were delivered quickly. We are especially thankful that you would consider purchasing from us again! We always appreciate loyal and returning customers!

Posted 1 year ago

“Gear is in perfect condition and everything handled perfect by your staff and I'm glad I could talk to a person on phone.”

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Posted 1 year ago

Thank you Robert for your 5 star rating of Ross Handling Ltd! We are delighted to hear that the gear was in perfect condition and your experience with our staff was pleasant. We are especially thankful for your loyalty as a repeating customer!

Posted 1 year ago

“excellent casters thank you”

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Posted 1 year ago

Thank you so much, Eileen, for your excellent 5-star rating of Ross Handling Ltd. We are very glad you appreciate our excellent casters and we appreciate your returning patronage.

Posted 1 year ago

“Excellent product and superb company. They kept me well informed about delivery and thr hoods came exactly as described.”

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Posted 1 year ago

Thank you Mel for the 5 star rating of Ross Handling Ltd! We're delighted to hear that you had an excellent product and superb company experience. We strive to provide a quality service and appreciate your repeat custom.

Posted 1 year ago

“Excellent service on website. Clear and easy to order.”

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Posted 1 year ago

Thank you so much for your 5 star rating, David! We really appreciate it. We are delighted to hear that you found our website's service excellent and ordering to be clear and easy. We also appreciate you as a repeating customer. Thank you!

Posted 1 year ago

“Good company to deal with. Will definitely use again”

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Posted 1 year ago

Thank you so much John for your wonderful 5 star rating of Ross Handling Ltd. We are delighted to see that you had a great experience with us and that you would consider using us again. Thank you for being a loyal and repeating customer - we really appreciate your business!

Posted 1 year ago

“good company to deal with”

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Posted 1 year ago

Thank you Paul for giving Ross Handling Ltd a 4 star rating! We're glad to hear that you've had a good experience with us as a repeat customer. We strive to provide top-notch service and it's great to know that you feel good about doing business with us and deem us to be a good company to deal with. Thank you again for your kind words and your continuing business.

Posted 1 year ago

“My purchase was a disaster. Finally ended up with one more wheel than I ordered, but not when I kneaded it. Or when I was promised it. People on the phone are lovely, but nothing happens after that.”

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Posted 1 year ago

Dear Barry, Thank you for letting us know about your experience with Ross Handling Ltd. I apologize that your purchase ended up being a disaster and that you received one more wheel than you ordered. I understand that the people on the phone were lovely but nothing seemed to happen afterward. I'm sorry that things didn't turn out the way you had hoped for. Is there anything I can do to make things easier for you and to ensure that this kind of experience does not happen again in the future? Thanks again for taking the time to let us know about your experience.

Posted 1 year ago

“The service was good. The solid wheelbarrow wheel turned out to need spacers which was a nuisance.”

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Posted 1 year ago

Thank you David for your 4 star rating of Ross Handling Ltd. We appreciate your loyalty and are glad to hear that you found our service to be good. We apologize for the inconvenience of needing spacers for the wheelbarrow wheel, and thank you for being a repeat customer.

Posted 1 year ago

“Good price, kept well informed, great service”

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Posted 1 year ago

Thank you so much, Paul, for your 5 star rating of Ross Handling Ltd! We really appreciate you taking the time to leave such wonderful comments. It is especially meaningful coming from a repeating customer like yourself. Thank you for your continued support!

Posted 1 year ago

“The beach walker that I bought is life-changing for me. Ross Handling advised me that the cheaper version was all I needed, which I thought was remarkable. The instructions for the part assembly were easy to follow and I managed it by myself. However, I didn't tighten the fixings sufficiently and lost a screw and a nut on the first outing. Standard fittings, so easy to replace, but it would be a good idea to include some spares. Kind regards Rachel Hillier”

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Posted 1 year ago

Thank you Rachel for your tremendous 5 star rating and generous choice of words. We’re pleased to have you as a returning customer and that the beach walker you bought from Ross Handling Ltd has been life changing for you. We'll take your advice and add some spare parts for the assembly of similar items. Thank you again for your continued trust in our services.

Posted 1 year ago

“Ross we not able to supply the type of castor I required. Wasted £ buying the casters they specified based on the photos I sent them. Will not be using them again.”

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Posted 1 year ago

Thank you so much, Ruth, for taking the time to provide feedback on Ross Handling Ltd. We are very sorry for the unfortunate experience you had when trying to get the right castor for you. We understand the frustration and inefficiency that comes with having to purchase a new casters that we suggested based on the pictures you've sent us. We apologize for not being able to supply you with the caster that you required. We would really appreciate it if you could tell us how we can make it better for future customers. Please let us know if you ever need anything else and we would be more than happy to accommodate. Once again, thank you for providing your feedback.

Posted 1 year ago

“Excellent company with top quality products and service to match.”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Marc! We are glad to hear that you think of us as an excellent company with top quality products and service to match. We appreciate your kind words.

Posted 1 year ago

“Good service and quality products”

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Posted 1 year ago

Thank you, Philip, for taking the time to give us a 5 star rating on Ross Handling Ltd. We really appreciate your kind words. It's great to have customers like you who keep coming back for our good service and quality products. Thank you for your loyalty!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,875 reviews