Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,135 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I had been looking for, a good product at a good price and speedy delivery. Thanks”

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Posted 2 years ago

“I completed an order online and had excellent service then, with a second order I placed by phone with the sales team and not online, the service was terrible. I paid for next day delivery and now 6 days later all that I know is that it was delivered to my old address (I moved 7 years ago) and not to my current address which was updated on my online account. I’m still waiting for my delivery and DHL don’t appear to know where it is.”

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Posted 2 years ago

Dear Jonathan, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Ross Handling Ltd. We truly appreciate your candid comments and apologize for the inconvenience you have had to endure. We understand that your initial order, conducted online, was met with excellent service. However, we deeply regret that your second order, placed over the phone with our sales team, failed to meet your expectations. We apologize for any inconvenience caused, especially regarding the incorrect delivery address and the subsequent confusion with DHL. Once again, we sincerely apologize for any frustration this may have caused you. Your feedback is vital to our continuous improvement, and we appreciate your patience and understanding in this matter. Best regards, Customer Support Team Ross Handling Ltd

Posted 2 years ago

“Does what it says on the tin”

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Posted 2 years ago

“All was well until we had another wheel delivered and had an invoice for it. We only wanted one. However, I phoned and it was sorted out successfully”

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Posted 2 years ago

“Ordered replacement wheels. Arrived next day. Prompt service!”

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Posted 2 years ago

“Absolutely first class service and product”

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Posted 2 years ago

“Easy to order from website, efficient delivery. Gary-PWR Builders Limited”

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Posted 2 years ago

“The wheels were exactly what I needed, good condition, excellent and speedy delivery. Thanks”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Eventually, it was very good service. Trying to buy a wheel for my wheelbarrow, I couldn't find correct size. Contacted Ross buy email and got immediate reply with correct size. However, on trying to purchase the wheel on line, I found I couldn't do this as I wasn't able too as I wasn't a company. So had to buy it over the phone with the help of a very helpful lady. Very odd not being able to complete a purchase as an individual!”

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Posted 2 years ago

“Spot on delivery & item 100%, all round”

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Posted 2 years ago

“We made an error with our order from their website resulting in the incorrect wheels being delivered, so I made a telephone call to their customer service department who talked me through their website, to identify the correct wheels which we subsequently ordered online and returned the incorrect ones - all very efficiently. Highly recommend!”

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Posted 2 years ago

“Hello, I received my order 1000201802 from you eventually as they were out of stock, however I returned them because they were the wrong size - my fault not yours. I explained this in a note enclosed with your wheels and subsequently with your support team. I enclosed one of the old wheels I was trying to replace and asked you to provide me 4 of those, paying any additional money accordingly. I have heard nothing since. Are you able to provide wheels similar to the one I sent or not? If not may I have a refund.”

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Posted 2 years ago

Dear Geoffrey,Thank you so much for taking the time to share your feedback about Ross Handling Ltd. It means a lot to us that you are satisfied with the service we have provided. Unfortunately, after reviewing the sample you sent through, there isn't anything we can provide that would be suitable for your requirements. With this we have refunded you for the goods received back. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are always here to help and would be more than happy to assist you. Thank you once again for your valuable feedback and for choosing Ross Handling Ltd. Best regards, Customer Services

Posted 2 years ago

“Great range, good prices, fab delivey”

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Posted 2 years ago

“Perfect parts in perfect condition. I needed 25mm square metal tube for a client project. The tubes and corner junctions were just perfect. Great job.”

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Posted 2 years ago

“Excellent service for a spare part I required. Friendly and efficient”

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Posted 2 years ago

“Boat wheels perfect for my trolley”

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Posted 2 years ago

“Quick delivery. A1 service”

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Posted 2 years ago

“Goods as ordered, quick delivery, thanks.”

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Posted 2 years ago

“Very helpful in answering my questions and helping arrive at obtaining correct part for my trolley castor repair.”

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Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,135 reviews