Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,874 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good and on time.goods were good and did the job well”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We are so pleased to hear that delivery was good and on time, and that the goods did their job well. We truly appreciate your kind words.

Posted 1 year ago

“Excellent service. Nothing is too much trouble, even though my order was very small… Thanks guys. 😇”

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Posted 1 year ago

Thanks so much Anne for the amazing 5 star review! We're so happy to know that you had a positive experience with us, and we truly appreciate your kind words. Thank you for your support!

Posted 1 year ago

“Fast service as ever, and just what I needed.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd, Annabel! We really appreciate hearing that our fast service was what you needed.

Posted 1 year ago

“Had a delivery problem but it was so led very quickly and I am very happy with the product all the staff that I spoke too were very helpful thank you for your service and help will be back for more tractor tyers soon thank you”

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Posted 1 year ago

Thank you for such a kind review, David! We are honored that you were so pleased with the excellent services provided by Ross Handling Ltd. and our helpful staff. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing us!

Posted 1 year ago

“Really impressed with the overall service. While the tyres and tubes I needed were out of stock I was kept well informed of the order status. The tyres were put on a next day service when new stock arrived even though I only ordered 2 / 3 day delivery. The order completed in less than a week so very happy”

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Posted 1 year ago

Thank you so much, David, for the amazing 5 star rating! We really appreciate your kind words about our overall service. We are sincerely glad that you were kept up-to-date with your order even when your tyres and tubes were out of stock, and that we managed to get them to you in less than a week via next-day service!

Posted 1 year ago

“After an initial hiccup with my order I was very pleased with their service and resolution of my problem. I have used Ross Handling in the past and will be happy to do so in the future.”

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Posted 1 year ago

Thank you so much for the five star rating, Michael! We are very glad to hear that you had a pleasant experience after the initial hiccup with your order. We are also glad that you will be using us again in the future and look forward to providing you with excellent service again.

Posted 1 year ago

“Great company, they sent the wrong items firstly but corrected the mistake very quickly with excellent phone and email communications”

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Posted 1 year ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that you had a positive experience with Ross Handling Ltd. It's great to hear that our quick communications and correction of the wrong items passed your expectations!

Posted 1 year ago

“Spoke to someone before I ordered to double check it was correct. Very helpful person, I'm getting the name Callum but I could be wrong. My order turned up next day, fitted perfectly to my divan bed. All is well with the World. Will use you again if I need to. Thanks.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We really appreciate you taking the time to give us such positive feedback. We're so pleased to hear that you had a great experience with Callum - he's a star! It's great that your order arrived the next day and fitted perfectly. We look forward to working with you again if you ever have any needs in the future! Thanks again!

Posted 1 year ago

“Excellent and speedy service”

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Posted 1 year ago

Thank you, GORDON, for your five star rating of Ross Handling Ltd! We're glad you appreciate our excellent and speedy service.

Posted 1 year ago

“Was going to order more feet but your crazy postage on last order of £19 was unacceptable. I regularly get much heavier items from Axminster supplies etc etc with much less postage charge. I have asked post office locally here to estimate charge of the five wee feet I ordered and they said £4.50 maximum....!!!! Duncan Mackenzie”

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Posted 1 year ago

Thank you for taking the time to share your experience with Ross Handling Ltd. We truly appreciate your feedback and apologize for the shipping costs. Unfortunately DPD class your address as scottish highlands which is why the delivery costs are higher than our standard

Posted 1 year ago

“Castors ordered and paid for, including next day delivery, as they were urgently required were not supplied - Obviously a "picking error" - No compensation only a credit for the difference in cost.”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Ross Handling Ltd, Christopher. We regret to hear that the castors that were ordered and paid for with next day delivery that were needed urgently, were not supplied correctly. It seems to have been a picking error which unfortunately at times do occur. We of course would have been more than happy to rectify the issue and get the correct castors out to you but i understand they were needed urgently. A refund was issued to ensure you had no over payed from the castors and we send our sincere apologies about the mix up.

Posted 1 year ago

“Easy to order on line. Right product arrived promptly and ancient office chair now back to full mobility.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. It's great to hear that you found it easy to order online. We're so pleased that your office chair is now back to full mobility.

Posted 1 year ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

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Posted 1 year ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 1 year ago

“I have used Ross Castors quite a lot. Easy to order and delivery spot on.”

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Posted 1 year ago

Thank you so much, Jeff, for the 5-star rating of Ross Handling Ltd! We truly appreciate your kind words. We are delighted to hear that you have been a loyal customer to our company, and that you have found our ordering and delivery to be of a high standard. We thank you for your ongoing support of Ross Handling Ltd.

Posted 1 year ago

“As stated below caster measurements did not match details on website. As I was trying to match it to 3 others on piece of furniture it was no good. Lady on Customer Service very helpful when I explained and money refunded. Thank you.”

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Posted 1 year ago

Thank you for your 4 star rating of Ross Handling Ltd. We appreciate your feedback and are glad to hear that our Customer Service team was able to help when the castors didn't appear as stated on the website. Your satisfaction is our top priority and we are thrilled to have exceeded your expectations.

Posted 1 year ago

“Quick delivery as promised & when I had a query they answered the phone quickly and were very helpful.”

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Posted 1 year ago

Thank you so much, Martin, for your fabulous 5 star rating and kind words! We really appreciate your loyalty and are humbled to be able to provide you with quick delivery as promised. We're so glad that our team was able to help you out. Thank you for being a valued customer!

Posted 1 year ago

“Good quality product good price”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Frank! We're so glad you found our product to be of good quality and good price.

Posted 1 year ago

“Faultless, efficient service. Goods arrived at time stated . Excellent service.”

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Posted 1 year ago

Thank you so much for your wonderful review! We are delighted to hear that you have been pleased with the Ross Handling Ltd service; your five star rating in itself is truly appreciated. We strive to provide faultless, efficient services and it is wonderful to know that our commitment to timely delivery was able to exceed your expectations. Again, thank you for your ratings and feedback!

Posted 1 year ago

“Excellent service and delivery of an urgently needed wheel for a four wheeled trolley, which we couldn't use without that fourth wheel. Very good quality wheel too”

Ross Handling Ltd 5 star review on 2nd September 2023

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We are so glad to hear that our service and delivery of the wheel for the trolley worked out great for you! We really appreciate your feedback and glad that the wheel was of good quality. Thank you again for your review - we hope to continue delivering the best service to you.

Posted 1 year ago

“All was good. Easy to order from you.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Martin! We're glad to hear that all was good and that it was easy for you to order from us. We really appreciate your kind feedback.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,874 reviews