Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,012 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful about ordering online as payment will be taken even if goods can't be supplied for a few months! Always call them to check stock and order by phone call.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery so that I could get the item for work on the weekend but didn’t get it even though I ordered well before cut off, item arrived Monday which was too late.”

Helpful Report

Posted 3 years ago

“3 stars because the service was excellent but the inner tube that came with the tyre had a faulty valve and looked like it had been fitted before, although it was in a bag.”

Helpful Report

Posted 3 years ago

“I bought a set of five castors for an office chair. When the package arrived there were only 3 castors enclosed. I sent a message and photos to Ross asking them to send the rest of the order. After a few days, I emailed them again as I had heard nothing. This time I got a reply very quickly and the castors arrived the next day.”

Helpful Report

Posted 3 years ago

“3 out of 5 due to the 22mm square feet being too shallow at approx 5mm. This would wear down within a couple of years, needs to be thicker”

Helpful Report

Posted 3 years ago

“Order was sent out incomplete but when I placed the order at no point was I informed some of the order was out of stock.”

Helpful Report

Posted 3 years ago

“If you return goods you don’t get the carriage charge plus vat , so you dont get all your money back. Had to prove had sent parcel to them.”

Helpful Report

Posted 3 years ago

“After paying extra for a two day delivery, parts arrived a week and two days later, with no explanation. Parts were as described and of a good quality”

Helpful Report

Posted 3 years ago

“find it difficult to get materials delivered to Ireland Brexit ain't helping... ain't got delivery yet”

Helpful Report

Posted 3 years ago

“Service was good-but I bought the wrong castors (they look very similar). Sadly I had to go to another company to buy the actual ones I needed-ROSS did not have them -close but not the right ones.”

Helpful Report

Posted 3 years ago

“Ross castors were quick and efficient, a pity we couldn't say the same about their courier, DPD. The courier driver delivered to completely the wrong address and signed my name himself. Suggest you revise your contract as we had to go and fetch them and make 4 trips of 2 miles per trip.”

Helpful Report

Posted 4 years ago

“We were sent the wrong tyres and did not get the best of customer service response expected, had to ring 5 times to get it sorted, despite promises of a call back. We did in the end get the correct tyres thanks to Tim. But could do a lot better.”

Helpful Report

Posted 4 years ago

“The Part was fine the delivery went to the wrong address”

Helpful Report

Posted 4 years ago

“Product as described and delivered within the stated timescale ( four weeks. Disappointed with caster itself as it runs slightly off centre”

Helpful Report

Posted 4 years ago

“The Barrow wheel we purchased was very good but unfortunately they use DPD for delivery. Original driver simply pushed the (unsigned) "we missed you" card through the letterbox without trying the doorbell.”

Helpful Report

Posted 4 years ago

“The sales department are very efficient at shipping your order. However, not so efficient at dealing with returns. The technical department don't reply to phone call queries or email contact”

Helpful Report

Posted 4 years ago

“Unfortunately I had to wait 3 weeks for my delivery when I paid an additional £9 to have it delivered the next day. I have requested a £9 refund but still awaiting a response”

Helpful Report

Posted 4 years ago

“The Ross website is easy to navigate and order from. The order was fulfilled satisfactorily, but as they use DPD as a courier, delivery was delayed by three days as DPD appear not to able to read the simplest of instructions, so knocking off 2 stars. Will use again, but only if they change their courier.”

Helpful Report

Posted 4 years ago

“when electing to collect goods, email notification or sms would be good to receive.”

Helpful Report

Posted 4 years ago

“Tricky to review as incorrect item was sent in the first place but replacement was immediate.”

Helpful Report

Posted 4 years ago

Ross Handling Ltd is rated 4.8 based on 10,012 reviews