Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,547 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had to wait 3 weeks for my delivery when I paid an additional £9 to have it delivered the next day. I have requested a £9 refund but still awaiting a response”

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Posted 2 years ago

“The Ross website is easy to navigate and order from. The order was fulfilled satisfactorily, but as they use DPD as a courier, delivery was delayed by three days as DPD appear not to able to read the simplest of instructions, so knocking off 2 stars. Will use again, but only if they change their courier.”

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Posted 2 years ago

“when electing to collect goods, email notification or sms would be good to receive.”

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Posted 2 years ago

“Tricky to review as incorrect item was sent in the first place but replacement was immediate.”

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Posted 2 years ago

“They did as they said, delivered quickly. Not fitted them yet.”

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Posted 2 years ago

“Physical service was seamless and fast. However I’d previously called them for advice and they came across as elitist and dismissive.”

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Posted 2 years ago

“excellent service in terms of use of website and dispatch of goods which arrived safely and promtly. However, like many others in this area I object to the delivery charge being rated as "Highlands" hence my 3 star rating. Aberdeen is not in the highlands and we are outside the area designated as Highlands. We are less than 20 miles from an international airport, seaport and mainline railway station. We are served by dual carriageways and are 20 miles from Scotland's fourth largest city.”

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Posted 2 years ago

“Did the job.”

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Posted 2 years ago

“Product is amazing, but I paid for delivery £19.50 and my order was in three different vehicles , delivered three separate dates ........ oh , wait a minute, sorry I STILL HAVENT HAD THE REST IF MY ORDER (no third delivery ) 8 DATS LATE !!!!!!!”

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Posted 3 years ago

“Acceptable delivery on initial order. Delivery was one item short but a quick phone call and it was sorted without question and missing item delivered in a couple of days. Helpful.”

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Posted 3 years ago

“Had trouble with the Online Ordering portal. I tried the online chat, but that didn't prove too illuminating either. Once the order is placed, the communication is pretty good with regards to expected delivery etc.”

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Posted 3 years ago

“How can I do a review when items paid for turn out to be out of stock and still no Idea when I will actually receive them.”

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Posted 3 years ago

“Here is an example of why product knowledge and asking the right question matters.Our delivery of the ordered product was longer than first intimated due to stock delivery issues but one simple " I can help question "when the delay was chased saved the order. We live in an impatient world and the whole customer journey counts - we no longer deal with companies who fail to deliver on simple commitments - in the mail order world let the clever manager take note.”

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Posted 3 years ago

“Unfortunately they proved unfit for my particular purpose, which was to protect a carpeted floor. They are ineffective in that situation.”

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Posted 3 years ago

“There was a delay on the order which is not a major but when they came they were much bigger than I wanted.”

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Posted 3 years ago

“It would be better if i could move the furniture a bit, for cleaning underneath. It's not possible to move furniture at all. The castors fall out of the cups if i tried to move furniture. They need to slide a bit along a wooden floor but not move when sitting down on the furniture.”

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Posted 3 years ago

“The only reason I did not give them a 5 star is the waiting time to receive the goods.”

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Posted 3 years ago

“The white castors were dirty. Not a lot but you would expect them to be clean when new. All the rest very good.”

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Posted 3 years ago

“Looks good, but unfortunately the shafts are oversize for my chair. I hope to drill out the holes to accept them. Delivery was appalling -DP failed to deliver twice although I stayed at home for two days expecting them”

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Posted 3 years ago

“they did the job. black in color. should have been a choice. I bought 6 . with I bill up 50 or60£. which I consider quite pricey. yet compared with other products. the price seems reasonable”

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Posted 3 years ago

Ross Handling Ltd is rated 4.8 based on 9,547 reviews