Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,108 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I've ordered from Ross Handling very pleased with my order kept well informed on delivery dates wouldn't hesitate in recommending the company to anyone”

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Posted 1 year ago

“I'm sure that when I receive the castors I'll be blown away by their fine engineering and sleek design..... Update... they here and absolutely fabulous. However, £20 post and package on a £30 purchase was, quite frankly, ridiculous..... so I had them sent to a family member in Glasgow for a far more reasonable £7 and I'll pick them up soon enough. To be fair, customer service were extremely good about my gripe re delivery costs - top marks for customer service.”

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Posted 1 year ago

Dear Customer, Thank you for taking the time to share your thoughts on your recent experience with Ross Handling Ltd. We appreciate your enthusiasm for the engineering and design of our castors. We understand your concerns regarding the shipping cost, and we are always looking for ways to optimize our delivery charges. Your feedback about the postage rates is valuable to us, and we will take it into consideration as we evaluate our shipping options. Upon further review into this, I can see you were only charged the £7 standard shipment cost. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. Warm regards, Team Ross Handling Ltd

Posted 1 year ago

“Excellent product and fast delivery”

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Posted 1 year ago

“Te product arrived quickly and was exactly what was I needed to repair a seed broadcaster. Only an ordinary garden fertiliser spreader but saved me having to buy a new one for the sake of a couple of plastic wheels. Great to re use and fix rather than throw away and replace.”

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Posted 1 year ago

“He items were easily found on the website, payment was straightforward, the items were delivered in good time if a little earlier than I'd expected. The items were exactly as advertised and very good quality I will be very pleased to deal with Ross handling again. My thanks for an excellent service. Simon O”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Great products and fast delivery.”

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Posted 1 year ago

“Great value and efficient service”

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Posted 1 year ago

“thanks, casters working well.”

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Posted 1 year ago

“Helpful advice and item delivered on time”

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Posted 1 year ago

“Not at all obvious on the website that this was a special order. Ordered on 16th May, still waiting for delivery”

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Posted 1 year ago

Dear Customer, Thank you for bringing this issue to our attention. We apologize for any confusion regarding the nature of your order. It's important to us that our customers are well-informed about their purchases, and your feedback highlights an area we need to improve. We understand that waiting for a delivery can be frustrating, and we’re here to assist you. Upon reviewing this complaint, it has been recognised our supplier failed to deliver to yourselves due to unspecified opening times for the site, this information has now been forwarded onto our supplier for them to resend these goods out to you. If you have any further questions or need assistance regarding your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to resolve this matter for you soon. Warm regards, Team Ross Handling Ltd

Posted 1 year ago

“The delivry was quick and the castors look fine. The packaging was not suitable for the heavy castors and the wheels were almost out of the plastic bag!!”

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Posted 1 year ago

“Good product delivered quickly. I only needed 2 items to repair my mum's walking frame. These were better than the originals and fitted perfectly.”

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Posted 1 year ago

“Ordered a new tyre for my rideon mower. Had a problem with it, but customer service sorted it immediately.”

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Posted 1 year ago

“Although they ran out of stock, they were very helpful and got us the supplies on time.”

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Posted 1 year ago

“The product was exactly as described, good quality and perfect for the intended use. The on-line transaction was quick and the product arrived sooner than expected.”

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Posted 1 year ago

“The postage was very fast, yet to try out the trolley but happy with service”

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Posted 1 year ago

“A* service”

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Posted 1 year ago

“not off to a good start 1st order sent wrong items had to return at my cost and await a refund re ordered the correct items and paid for next day delivery but faild to arrive received th day after”

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Posted 1 year ago

Dear Peter, Thank you for sharing your experience with us. Having a look further into this, I can only see x1 order on the system which was placed by yourself and refunded once goods were returned, please note our sales team are always on hand to offer any advice on sizing to prevent you from ordering the incorrect products. We appreciate your patience in this matter and your feedback regarding the shipping process. It helps us improve our service for future orders. If there’s anything else we can assist you with or if you have more insights to share, please don't hesitate to reach out. Thank you for choosing Ross Handling Ltd. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 year ago

“I am still waiting to receive the order and so unable to comment on the enjoyment. Was disappointed by the lead time on delivery which I do not think wwas sufficiently emphasised at the pint of order.”

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Posted 1 year ago

Dear Phil, Thank you for taking the time to share your experience with us. We're sorry to hear about the delay you’re experiencing with your order, and we truly appreciate your feedback regarding the delivery lead time. We understand how important it is for our customers to receive their orders promptly, and we aim to provide accurate information at the time of purchase about expected delivery times. Which is why the truck is advertised as a 4-6 working day lead time on our website, which is clear. If there's anything else we can assist you with in the meantime, please feel free to reach out. We're here to help and hope to resolve this situation for you soon. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 10,108 reviews