Rosetta Translation Ltd Reviews

Name: Rosetta Translation Ltd
Address: 133 Whitechapel High St, London
Rating: 4.82

4.8 Rating 730 Reviews

100 %

of reviewers recommend Rosetta Translation Ltd

Company Reviews

Metrics

Info

4.8

Based on 730 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

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Phone:

02072482905

Email:

london@rosettatranslation.com

Location:

133 Whitechapel High St
London
E1 7QA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and lovely company with wonderful people! Hi highly recommend to the sevice to everyone and you will not be disappointed 👏👏👏👏👏👏👏👏👏👏👏👏👏”

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Posted 2 months ago

“I requested urdu to english audio transcript. It took them one whole week to do the translation. Instead of translation, it appeared to be transliteration. There were English language grammatical errors and meanings were completely changed. Most likely they used a speech recognition software or Google Translate.”

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Posted 4 years ago

“I am not happy with the service because I was told that my document will be delivered in 2 working days after the third day, I called the office to know the reason behind why the document was not delivered to my surprised they asked me to pay another 13 pounds for them to post the document and this was not stated in the beginning. After I have paid the sum of 60 pounds for just few words. And till now they have not still send me the original copy translated this is after 9 days.”

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Posted 8 years ago

Many thanks for your feedback. Please kindly note that as specified by one of our Project Managers, when explaining our translation process, your completed translation was to be delivered to you by e-mail two business days after the confirmed receipt of payment. After having carefully looked into this, we have seen that your project was delivered on time (2 March 2016) but we never received a reply from you, which is the reason why your project was not certified and the hard copies were not sent by post to your address on time. As you can understand, we are able to proceed with the certification of translated documents only after we have the clients’ approval in writing. Given the fact that you did not reply to our e-mails, we inferred that this delay may have been due to the fact that your email address was incorrectly entered onto our database. However, we noticed that you left a second review confirming that the layout of the document was fine, which confirms the translation was received shortly after we sent it to you. Your hard copies were sent by post on Wednesday 16 March 2016 along with an electronic copy of your certificate by email after receiving your confirmation. We sincerely apologize for any confusion and inconvenience caused to you and hope to work with you again soon. The Rosetta team

Posted 8 years ago

“Terrible service. Failed to deliver the translation on time without even letting us know that they will be delayed!”

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Posted 9 years ago

We are very sorry to hear you were not satisfied with our services. We try our best to update our clients on the progress of the translation and fully understand the inconvenience that a delay could cause on our client's side. We would be happy to discuss the matter with you to ensure this unfortunate mistake do not happen again in the future. Please rest assured that this incident do not reflect our usual process and quality. Again we would like to apologise. The Rosetta Team

Posted 9 years ago

“Very disappointing service and translations. I have worked with Rosetta for some time now and I have noticed that the quality of their service has deteriorated significantly. The documents are constantly submitted later than the agreed deadline and the quality of the translations leaves a lot to be desired.”

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Posted 9 years ago

I am sorry you were not happy with our service for your project. I believe that we reviewed your feedback at the time and responded efficiently and comprehensively. We will take your comments on board for any future projects.

Posted 9 years ago

Rosetta Translation Ltd is rated 4.8 based on 730 reviews