Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.84

4.8 Rating 597 Reviews

97 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.8

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,sky light delivered in 3 days with no issues”

Rooflights & Skylights 5 star review on 6th August 2026

Helpful Report

“We ordered and paid for two of your flat glazed rooflights only to find that the deivery time had been extended to three weeks. The website had stated 3-5 days! When this was questioned we were told 'very sorry, there was a mistake on the website'. Our project has now been delayed. The rooflights have not yet arrived - they are expected in two days time.”

Helpful Report

Thank you for your feedback. We are very sorry for the delay and fully understand the impact this has had on your project. You are correct that the graphic above the product options incorrectly showed a delivery time of 3–5 working days when it should have stated 3–5 weeks. Although the correct lead time was shown within the delivery information tab, we accept that the conflicting information was misleading. The graphic has now been corrected. When your order was placed, we also discovered that the manufacturer had run out of stock of this particular item. We informed you as soon as we became aware and escalated the order with the manufacturer, enabling us to bring the delivery forward from the date originally provided. We appreciate that this does not undo the inconvenience caused, but please be assured that we did everything possible to minimise the delay. Please accept our sincere apologies for the website error and the disruption to your project.

“Ordered 2 dome lights on internet and made a mistake on finish. Phoned office and this was quickly changed after invoice was paid etc Ever so helpful company from first ordering to delivery Will definitely be using this company again. A great range of stock with very fair prices Thank you all at rooflights & skylights”

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“Excellent service, arrived quickly, easy to install”

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“Fantastic service great value easy to install”

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“The service I received during the order process was excellent. Charlotte was very helpful in answering my questions and providing information regarding the operation of the opening rooflight. Thank you.”

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“The skylight looks better than hoped and the price was fantastic. Really pleased with the help and service.”

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“Excellent service, answered all my technical queries. Definitely will use again. Westgate projects Ltd”

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“Thank you roof light arrived safely poorly wrapped but okay good product”

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“Skylights look great Good value for money Delivery arrived as expected”

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“Great service, and prompt delivery. Thank you.”

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“Staff at Rooflights & Skylights are both knowledgeable and professional when speaking to them about your needs, and very helpful too… I forgot to order something and was called to question my order just in case as they had noticed my mistake. Saved me a huge headache by doing so! Also, my order was processed super quick too. Excellent service all round 😊”

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“Great company to deal with , very helpful, fast and efficient. Would highly recommend”

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“Easy to order and arrived quickly, helpful sales staff and good range of products”

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“All arrived on time and in good order. I had to make an adapter edge to fit it on but all went great. A 5 star product and service. Ken”

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“Very quick and great service .”

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“Easy ordering and fast delivery, very good service and good quality skylights”

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“Arrived on time and was very happy with the product. Time will tell how durable the Rooflights is but it looked and fit very well. Very happy with everything but it hasn’t been tested against the elements yet so we will have to see how it goes ..”

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“Received skylight on date promised and I'd prepared roof to receive. Unfortunately half fixings were missing. I immediately phoned to inform Rooflights & Skylights, the response was unapologetic and lacked urgency. 6 days later and I still haven't received the fixings but still have a hole in my flat roof.”

Helpful Report

We are very sorry that some of the fixings were missing from your delivery and that our response came across as unapologetic. We fully appreciate how urgent this was, particularly as you had already prepared the roof and were left with an exposed opening. The rooflight was dispatched directly by the manufacturer, and unfortunately we do not hold spare fixing kits ourselves. We contacted the manufacturer by both telephone and email and continued chasing them to send the missing parts as quickly as possible. However, their response was much slower than either we or you would have expected. Missing components are extremely unusual, but we accept that six days was far too long in these circumstances. We sincerely apologise for the frustration and disruption caused.

“Fantastic roof light at a reasonable price.”

Helpful Report

Rooflights & Skylights is rated 4.8 based on 597 reviews