Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.83

4.8 Rating 599 Reviews

97 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.8

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered and paid for two of your flat glazed rooflights only to find that the deivery time had been extended to three weeks. The website had stated 3-5 days! When this was questioned we were told 'very sorry, there was a mistake on the website'. Our project has now been delayed. The rooflights have not yet arrived - they are expected in two days time.”

Helpful Report

Thank you for your feedback. We are very sorry for the delay and fully understand the impact this has had on your project. You are correct that the graphic above the product options incorrectly showed a delivery time of 3–5 working days when it should have stated 3–5 weeks. Although the correct lead time was shown within the delivery information tab, we accept that the conflicting information was misleading. The graphic has now been corrected. When your order was placed, we also discovered that the manufacturer had run out of stock of this particular item. We informed you as soon as we became aware and escalated the order with the manufacturer, enabling us to bring the delivery forward from the date originally provided. We appreciate that this does not undo the inconvenience caused, but please be assured that we did everything possible to minimise the delay. Please accept our sincere apologies for the website error and the disruption to your project.

“Received skylight on date promised and I'd prepared roof to receive. Unfortunately half fixings were missing. I immediately phoned to inform Rooflights & Skylights, the response was unapologetic and lacked urgency. 6 days later and I still haven't received the fixings but still have a hole in my flat roof.”

Helpful Report

We are very sorry that some of the fixings were missing from your delivery and that our response came across as unapologetic. We fully appreciate how urgent this was, particularly as you had already prepared the roof and were left with an exposed opening. The rooflight was dispatched directly by the manufacturer, and unfortunately we do not hold spare fixing kits ourselves. We contacted the manufacturer by both telephone and email and continued chasing them to send the missing parts as quickly as possible. However, their response was much slower than either we or you would have expected. Missing components are extremely unusual, but we accept that six days was far too long in these circumstances. We sincerely apologise for the frustration and disruption caused.

“After placing an order we have had need to call to clarify something. We have called twice and both times the call went to answerphone. We have left messages and are still waiting for a call back. It's a good product but poor service.”

Helpful Report

Hi Mark I'm sorry to hear you've been unable to contact us, I've had a look back through our voicemails for the last week and we don't have any for someone called Mark. Reviews don't give us any more details relating to your order so I can't work out who you are to contact you. Please gibve us a call so we can answer your question.

“I RANG TO PLACE THE ORDER AND WAS TOLD THERE WERE PLENTY IN STOCK , HOWEVER THE FOLLOWING DAY WHEN I PLACED THE ORDER I GOT A MESSAGE SAYING DELIVERY WOULD BE ABOUT 4 WEEKS LATER”

Helpful Report

Thanks for your review and I am sorry to hear you are unhappy about the lead time of the unit you ordrered. When you called you asked about a different size varation which was in stock at the time of the call. When the actual order came through some days later it was for a different size unit to what we discussed. We do advertise the lead time on these units to be 4 weeks as per the delivery tab on the product.

“Having had to contact Roof & Skylights with regards to a number of issues (significantly delayed delivery, followed by delivery of incorrect items, etc) it feels very much like this company is in its infancy and has many lessons to learn in terms of transparency and basic customer service. In our experience, there was a clear lack of ownership when we had to contact Roof & Skylights with the various issues with our order. This may be due to Roof & Skylights actually being a third party distributor so it appears they have limited control. I should say that our latest issue (damaged panel) was dealt with very effectively and Roof & Skylights did provide a 10% refund for the issues relating to delivery delays. The partial refund however did not cover our actual financial loss incurred as a result of the in-competencies.”

Helpful Report

Many thanks for your feedback. We can assure you that we are not in our infancy and we are proud to be celebrating our 40th Anniversary this year. We are sorry there were a few delivery related issues with your order. As you are aware we rely on 3rd party couriers to deliver our products. As the product is glass we are limited as not all couriers / companies have sufficient insurances or the capabilities to transport glass. We will always do our best to assist our customers when these issues arise despite the fact we do not charge for delivery we were still able to offer you a refund as a gesture of goodwill at our cost even though the issues were not errors or in competencies by our company.

“Ordered item online. Paid in full. Told item unavailable. Refunded swiftly.”

Helpful Report

“The reason I have not left a good review is because. When I called to get some advice and support for the product I purchased. I found the member of of staff I was talking to was really quite sort with me and couldn't wait to palm me off to the website. the reason for the phone call in the first place to make sure I was getting the right dome So back to the website to order up the product hoping I've got the right one. and what pops up in the bottom of the screen. live chat icon, when no more than 10 minutes previous a member of staff couldn't wait to get me off the phone. I've still yet to fit this product to one of my jobs so I'm hoping it will fit”

Helpful Report

Hi Keith Thank you for your valued feedback, I am sorry to hear you feel you didn't get the reassurance you required from our sales team. We work hard to ensure that our website is the best source of information on our products but I understand that sometimes a friendly voice on the phone is needed. We, unfortunately, can't process orders over that phone which does mean that we have to redirect people to the website. That being said I am disappointed to hear that you felt rushed off the phone, as we pride ourselves on our friendly and professional customer service. We have tried to contact you today to discuss this but could not get through, if you do wish to discuss things further please get in touch. I hope once you come to fit your rooflight you are happy with the results. Kind regards Charlotte Rooflights Sales Manager

“Wrong skylight delivered, and no update when the correct ones are being delivered”

Helpful Report

Hi Nigel I am very sorry to hear the wrong unit was delivered. I can see from our records that we have requested the delivery date for the correct units from the factory but have not received confirmation as yet. I will speak with them as a matter of urgancy and update you today. Kind regards Charlotte Rooflight Sales Manager

“Already reported delivery Thrown off back off wagon clearly written fragile on boxes No signature asked for on delivery for £1600 worth of material pretty poor really”

Helpful Report

Rooflights & Skylights is rated 4.8 based on 599 reviews