The Roof Box Company Reviews

Name: The Roof Box Company
Address: Unit 1a, Toll Bar Estate, Station Road, Sedbergh, Cumbria
Rating: 4.84

4.8 Rating 1,588 Reviews

96 %

of reviewers recommend The Roof Box Company

4.8

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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“Very poor customer service. I purchased a set of roof bars for delivery and, knowing I would be away when they were due to arrive, I specifically requested that they be left with my neighbour. Unfortunately, this instruction appears to have been ignored. When I returned a week later, the roof bars were nowhere to be found. Either they were never delivered or they were left at the property and subsequently taken. When I contacted customer support, rather than taking responsibility or trying to resolve the issue, I was told that I needed to report it to the police and that it was not their problem. Their response showed a concerning lack of understanding of their responsibilities under consumer law, and I also found their manner extremely rude and unhelpful. Overall, a very disappointing experience. Based on the customer service I received, I would strongly recommend shopping elsewhere.”

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Posted 2 months ago

“Great to deal with. Quick delivery. Perfect”

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Posted 2 months ago

“Easy to use website with good information. Very quick delivery.”

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Posted 2 months ago

“Quick delivery”

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Posted 2 months ago

“Ordered roof bars came promptly good quality altea bars, just the job”

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Posted 2 months ago

“Great communication, regular updates with regard to delivery and detailed instructions to build the roof bars etc were well received.”

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Posted 2 months ago

“They are my go to for bike racks/ roof boxes etc. Always very helpful!”

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Posted 2 months ago

“Everything worked very well.Thanks for the first class service.”

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Posted 2 months ago

“Provided the information I needed to make a good choice of bike rack.”

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Posted 2 months ago

“Delivery was good, I would definitely use this company again. Product, good quality”

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Posted 2 months ago

“Customer service is very good on the occasions I have phoned the staff have been very helpful.”

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Posted 2 months ago

“Quick. Website has useful recommendations”

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Posted 2 months ago

“Excellent company and customer service. Great advice and sorted a delivery issue without hesitation.”

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Posted 2 months ago

“Quick delivery, very informative on the website about the product. Exactly as described.”

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Posted 2 months ago

“Excellent service and products”

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Posted 2 months ago

“The order and delivery process all worked well.”

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Posted 2 months ago

“Fast delivery and easy to find correct product”

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Posted 2 months ago

“Roof bars fittings could be made slightly easier to fit, some small parts. Haven’t used the box yet but looks really good quality.”

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Posted 2 months ago

“Ordering process was easy, enter your registration and it provides recommendations for you. Order was delivered in time and comms provided updates. Would definitely recommend them”

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Posted 2 months ago

“Excellent company to deal with. Very friendly service.”

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Posted 2 months ago

The Roof Box Company is rated 4.8 based on 1,588 reviews