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Rohan Reviews

4.7 Rating 7,569 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,569 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a Rohan customer for many years but my most recent purchase had very confusing, conflicting messages about delivery days. First the parcel was due on Tuesday, then it was due on Wednesday, then a time was advised for delivery which had already passed on Tuesday so I assumed it referred to Wednesday (apology for late delivery still listed) then it turned up at 1pm on Tuesday after the time slot I'd been advised of but a day before! My plan was to be in for delivery of large package containing wellies as originally expected on Tuesday - I almost decided to go out as it's delivery was then due on Wednesday and was relieved not to have done as, having no near neighbour but being visible from busy road, the big parcel would probably have been left outside my front door. I've bought in your shops before or had ofems delivered there but definitely also had things sent direct but don't think Amazon has been responsible for delivery before.”

Posted 2 weeks ago

“As a result of shoddy goods and shoddy customer service I was given a £20 voucher "as a gesture of goodwill. " This obviously had an expiry date so having lost all faith in Rohan it was spent on a "cheap " neck warmer to avoid putting anymore money into Rohan's pockets. Rohan's products have become inferior and overpriced, I will not be buying again.”

Posted 2 weeks ago

“Brilliant website and company . Orders come on time and the quality of garments is amazing. True to size as well. Love everything I have recently bought . Returns are easy too”

Posted 2 weeks ago

“Rohan are excellent, quality practical clothing and accessories, shop staff are always friendly and helpful, especially the Newcastle staff who we love, in particular Lynne and Sharon”

Posted 2 weeks ago

“Happy to pay for quality items”

Posted 2 weeks ago

“The staff were very efficient, pleasant and accomodating ( we were going to an art gallery so left the jacket in the store to be picked up later).”

Posted 2 weeks ago

“Great people, and in depth product knowledge. Wonderful products for light travelling. Worth every penny!”

Posted 2 weeks ago

“Rohan always delivers style, quality & efficiency.”

Posted 2 weeks ago

“Rohan is my 'go to' for gear. Although my days of long hikes are a thing of the past, I now rely on their gear for dog walks and everyday general use. Excellent quality and sales are amazing value. it never disappoints.”

Posted 2 weeks ago

“Happy with both purchases. Also the staff in the Ambleside store were particularly helpful.”

Posted 2 weeks ago

“I have generally been satisfied with my Rohan purchases in the past but not with my latest purchase. I bought a pair of Rohan original bags. I did this because I bought a pair about 10 years ago which I am still wearing but are quite worn. The new ones are made from a different slippery and shiny material and are cut much wider in the leg than the real original ones which are much more comfortable, not shiny and don't look look like trousers best suited to a building site. Unfortunately I could not return them because I did wear them out on a walk just to see if I could keep them. Rohan is a good brand but this item was a dissapointment for me.”

Posted 2 weeks ago

“Incredibly helpful staff, and superb quality gear!”

Posted 2 weeks ago

“I started wearing Rohan clothing about 10 years ago and find it of mixed quality. E.g. coats poor quality, shirts great quality. In my experience, their lightweight waterproof jackets have very poor durability. On a new coat (prompting this review), the inner lining tore on my watch sleeve after only a few wears, then my other sleeve and even the back (attached photo). This coat hasn't been used under duress or even been under a heavy backpack. On the flipside, the shirts, especially the Equator, are great. Lightweight, durable, comfortable when hot and sweaty, and still smell fine after a few days wear when washing isn't an option. The pop buttons spoiled them slightly (especially on the cuffs which accidentally come undone easily). Rohan no longer seems to make the Equator, so I hope the replacement continues the high quality. I've had disappointing experiences with Rohan's replacement policy too. Most recently, Rohan instore staff and online customer service were telling me different things, and I didn't bother contacting them for the two more recent coats I've had issues with. I don't think companies appreciate what a pain it can be. I use a lot of light/ultralight gear, and coat-wise, I've found comparable similarly priced brands with much better quality (although it's difficult to find a good hood, and the competitor hoods aren't as good as the first Rohan coats I used).”

Posted 2 weeks ago

“My husband and I bought two pairs of jeans each in the sale - great fit, great price”

Posted 2 weeks ago

“I've been buying Rohan clothes for over 30 years and would recommend them for anyone who likes the outdoor life or travel. Practical designs are great for both, and the easy wash and dry facility is perfect for travel use.”

Posted 3 weeks ago

“Love Rohan clothes . Looking for trousers for walking and everyday use for husband who is very picky. These seem excellent value in the Easter sale easy to order and collect at local store where able to try on too”

Posted 3 weeks ago

“The garments were fine, one didn't fit but the jacket seems fine. But, we collected from the Swinfen shop which was empty of customers when we arrived, the lady at the desk was abrupt and unfriendly. She showed me to a changing room with no lights but did give me a small torch. She did not engage in any conversation and certainly didn't make me feel welcome, A man came in to serve and he did smile but obviously felt he couldn't chat. Another customer came in and he was also treated very curtly. We feel that we will not go back to the Swinfen shop after being Rohan customers for many years! The gentleman in the shop has always been very pleasant and helpful on past visits.”

Posted 3 weeks ago

Thank you for taking the time to share your recent experience. We would hope that every encounter with our customers is a positive one and sincerely apologise that on this occasion that was not the case. A member of our Customer Service team will be in contact shortly to discuss this matter further. Thank you for your time.

Posted 3 weeks ago

“Nice jeans....I have a long waist and short legs so the short fitting was perfect for me. Haven't actually worn them yet.”

Posted 3 weeks ago

“I have been purchasing Rohan's product for two or three years now. Good quality clothing. Quick and easy to order online and a good pick-up service from their stores. Thank you.”

Posted 3 weeks ago

“A big fan of Rohan. Not the cheapest but excellent quality pretty much guaranteed.”

Posted 3 weeks ago

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Rohan is rated 4.7 based on 7,569 reviews