Robert Ellis Reviews

Name: Robert Ellis
Rating: 4.92

4.9 Rating 2,691 Reviews

99 %

of reviewers recommend Robert Ellis

Company Reviews

Metrics

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4.9

Based on 2,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0115 922 0888

Email:

info@robertellis.co.uk

Robert Ellis 5 star review on 8th August 2023

Jo & Ashleigh Blacklock

Robert Ellis 5 star review on 12th March 2021

Paul And Katie

Robert Ellis 5 star review on 27th June 2020

Lauren

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My agent was Holly Torr and I had no real issues throughout the process. She responded to my emails pretty quickly and checke d up on my progress with other house related matters.”

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Posted 6 months ago

“My move was very stressful. I didn't feel there was enough support. Part of it was my fault as I chose a solicitor that Megan could not contact fir updates ( but neither could I) I felt that at times Megan was very abrupt. There was much confusion on my moving date but finally sorted in the end.”

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Posted 1 year ago

“I would like to put an offer please”

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Posted 1 year ago

“3 stars due to the following issues: 1. Very poor set of photos when we first marketed our property 2. RE floorplan included on first advert was incorrect/misleading, despite us having provided a correct floorplan with accurate dimensions. 3. There was limited support or quality control input regarding the property text description 4. The service from the call handlers was quite impersonal. I must have called hundreds (literally) of times over the last 6 months, but the only individual we established a valuable relationship with was Caroline Dunn. When speaking with other agents, they either had better technology (eg Caller ID) or better processes such that whenever I called, they immediately knew who I was and which property I was calling about. This genuinely made a difference to how I felt about the service being provided 5. On many occasions we left messages and were promised call backs, but they frequently were not received. I think this was mainly situations where there was 'no update' but still, if a call back is promised I sense it should still be made. Caroline Dunn was incredibly helpful throughout the process. I know that she did a great deal of work to help tie up loose ends, chase down solicitors and generally keep things moving. She also demonstrated great empathy for our position, and was a big help in finalising our move. Caroline - thank you so much for being an intergral part of our house move saga! We couldn't have done it without you.”

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Posted 2 years ago

“PLEASE READ ALL THAT I WRITE - THERE IS SOME GOOD !! Overall I hadn't been very impressed with the service from Robert Ellis. Too many times I was promised that they would chase up something for me and ring me, but then never ring. When I queried this they said 'there was nothing to tell you'. There needs to be much more focus on communication and customer service and that in its turn would limit people chasing you. By not updating me, I was being led to assume that nobody had bothered to do anything and this was causing me a high level of stress.. Where I work, one of the interview questions most likely to occur in an Admin type role is 'what would you do if you are unable to provide information requested'. The answer expected is 'I would contact the person to let them know that I was still trying to obtain the information'. I had explained that with severe illness and death of both parents in the last couple of years I have (stressfully!) bought/sold 6 properties and am trying to deal with the after effects of the events of these years.. Inadequate service from nearly all professionals involved meant that I had learned that in order to get a response and to progress the transaction I needed to become 'the squeaky wheel' ...the most annoying person. I didn't want to do this, but silence from the team made me do it. I knew I was being annoying - and I made the team aware that I would continue to do so if I didn't get responses when I expected them. I'm paying them, after all. That said, both Karrianne and Louise were always cheerful when I spoke to them. This changed when I 'met' Holly Torr. Holly seemed to understand what I needed and, to her, I stopped being an irritating customer and became a client and a person who needed support with the sale and subsequent purchase. She kept in touch, getting back to me when she said she would, and vastly improved my experience. Thank you so much Holly, you saved my sanity.”

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Posted 2 years ago

“Very helpful staff when viewing but service could be better leading to completion”

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Posted 2 years ago

“Often difficult to contact and get a straight answer, would have appreciated more clarity throughout the process. Overall happy with the end result, would just suggest better contact availability though”

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Posted 3 years ago

“Once the house sold then was good service but the level of initial commitment and actively looking at ways to sell the house were poor.”

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Posted 3 years ago

“Very good service provided by Robert Ellis in Long Eaton to sell my late mothers house. They were very sympathetic when first meeting to discuss the sale. Throughout the process that took a while due to a number of issues occurring out of our hands, they were very professional and supportive and only too pleased to expedite aspects on our behalf. Special praise has to be given to Mark who regularly called with progress / updates on the sale. I am sure should the need arise we shall use them again.”

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Posted 4 years ago

“Generally OK but in my experience final inspections are always approved even though the house and garden have been left in a poor state by the tenants.”

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Posted 4 years ago

“I came into the Stapleford branch Natalie was so helpful she went through everything with me, she was friendly and professional. I'm just starting to look for properties I will definitely be back I recommend Robert Ellis.”

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Posted 4 years ago

“Great service from a very dedicated staff always on hand for any problems that occur during selling or rental ,,,,,i should know i have been using them in both rental and sales for many years now !!!!!”

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Posted 4 years ago

“Joe was very professional. The viewing was informative, well planned and delivered. A stark contrast to my experience with other estate agents recently. Unfortunately the property was unsuitable and disappointing as the condition was very poor and the reception rooms very small for the rental price.”

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Posted 4 years ago

“Very efficient from start to finish. Dealt with Debbie who was very helpful.”

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Posted 5 years ago

“My recently viewing of the property with Joe was so amazing, he is a nice man and has time to explain things to my understanding. Thanks to Joe and the entire Robert Ellis company. Hoping to hear from you for my catch. Thank you Joe.”

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Posted 5 years ago

“The electrician was lovely - arrived on time, very polite and got the job done. However - it took over a week for him to come! and considering the electrics were tripping my house alarm every 2 hours day and night that's a ridiculous time to wait. Thankfully a neighbor found the source of the problem. After informing the estate agent with an update of what my neighbor had done, when the electrician came up he was completely unaware of this.”

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Posted 5 years ago

“The actual engineer is great - very friendly and quick at his job. Robert Ellis are not so quick - it took me 4 phonecalls until someone actually booked the job for the engineer to come out, and we have had similar issues in the past with delays on urgent housing problems.”

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Posted 5 years ago

Robert Ellis is rated 4.9 based on 2,691 reviews