Riverside Reviews

4.9 Rating 15,639 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire, SG13 8XX
Hertford
SG13 8XX

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Good value pellets delivered on time as always
Helpful Report
Posted 1 year ago
Great gym, resistance and cardio facilities. Child friendly internal pool, with great play area for younger children. Attractive internal and external swim options. Excellent, thoughtful and compassionate swim and tennis coaching. One of the few places where we can reliably get a mixture of sports lessons (tennis and swimming) across a wide range of abilities and age groups on Sunday morning. Run down family changing facilities and lounge areas. Much better now that the children's computer game-terminals have been taken away - we come to the the gym to get the children away from screens. Membership is expensive for what it is. It sometimes feels as though Riverside knows that it provides a unique set of services (for inner London) and therefore maximizes the price point. I was recently been fined for use of the car park (which is included in the membership). I received an escalating and increasingly aggressive series of letters about a potential fine, before Virgin stepped in and addressed the issue. Initially, the team at reception explained they could not do anything about it. Only when I said I would cancel my membership did we see action from the team.
Helpful Report
Posted 1 year ago
Delivery of the webber BBQ was delayed several months due to international shipping delays.Riverside staff were essentially helpless to speed up the delivery. In the end I agreed to take another webber model that was in stock
Helpful Report
Posted 1 year ago
Riverside were very helpful in getting an order placed and sent to Northern Ireland within a few days! I would literally still be waiting on the big orange store to complete the order I had with them. My only disappointment was the model shipped was not exactly the one advertised....an easy mistake to make, and given the logistics involved in coordinatinga replacement, not one worth getting bothered over. Overall I would certainly recommend their service, and will consider using them again!
Helpful Report
Posted 1 year ago
Pleased with purchase but box badly damaged (see photos) - fortunately, the contents were OK. Courier was Royal Mail. Would be cautious about buying something similar online again for fear contents could be damaged
Helpful Report
Posted 1 year ago
Products arrived very well packed, service was efficient, easy to order
Helpful Report
Posted 1 year ago
I very recently purchased a Master Touch BBQ and true to their word it was delivered the very next day and I eagerly unpacked it only to be very disappointed. I found no less than four faults appertaining to the bowl. 1. legs could not be fitted due to rough metal (running down inside the socket. 2. the handle was bent to one side meaning plastic? handle not fitting. 3. vent not fully closing. 4. the holes that the sprung plunger comes through would line up only if the flat part of the leg (where the wheels abut) to was positioned at an angle. Have Riverside any control over supplier/quality? The faulty bowl is in the process of being replaced by Weber. This BBQ is not cheap and I feel I should have expected better.
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Posted 1 year ago
So far so good
Helpful Report
Posted 1 year ago
Efficient order and despatch process and competitive price
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Posted 1 year ago
Riverside have an excellent inventory and always deliver on time
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Posted 1 year ago
Prompt delivery, good service
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Posted 1 year ago
Purchased from the internet, great service arrived ahead of time and was exactly what we thought Thanks
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Posted 1 year ago
Quick delivery and in good condition, however unable to find two nuts to secure the bbq handle.
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Posted 1 year ago
Only gave 4 stars as I haven’t got it out the box yet. Although the service and price where very good. Would recommend at this point.
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Posted 1 year ago
Item exactly as ordered to replace original cover. Packaging excellent
Helpful Report
Posted 2 years ago
Ordered a fire pit tripod. Very pleased with it. The whole order/delivery was very good. Had the product delivered and set up in my garden within 4 days from ordering. Assembly was very easy and quick.
Helpful Report
Posted 2 years ago
Great product, despatched very quickly by Riverside and will buy again - thank you. Unfortunately, DPD delivered to another address 1 mile away - (DPD have subsequently dealt with this error). Riverside staff’s response to the non delivery issue was intriguing and frustrating in equal measures - I phoned Riverside when DPD messaged to confirm delivery. As the Riverside computer confirmed successful delivery, I was clearly incorrect…despite my polite protest that there was no package…!!! (Thankfully the recipient of my package tracked me down in the end and I collected from them).
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Posted 2 years ago
Prompt and reactive service, both for the initial order and the slight hiccup at the collection point. Recommended retailer.
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Posted 2 years ago
Great price and good service. Slight hiccup in delivery but was able to ring, they looked into the issue and resolved very quickly.
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Posted 2 years ago
very competitive pricing and prompt dispatch unfortunately,wasn't in and DPD didn't redeliver due to their 'carbon footprint', so had to drive 8 miles to pick up 32kg charcoal
Helpful Report
Posted 2 years ago
Riverside is rated 4.9 based on 15,639 reviews