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River Voyages Reviews

4.8 Rating 1,983 Reviews
97 %
of reviewers recommend River Voyages
Company Reviews Metrics Info
4.8
Based on 1,983 reviews
Customer Service
Communication Channels
Live Chat, Telephone
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Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Mr
Verified Buyer
“Overall I was quite satisfied using your company for the first time but found it a little strange. I was left with the impression that my contact Maura, was working independently of the River voyages office but the price she quoted was quite acceptable as were flight times. However when the confirmation was emailed to me from Riviera the costing given did not marry up with the price agreed. This necessitated some corrective email correspondence. I feel such basic discrepancies are unnecessary & unwarranted. The old adage "get it right first time" eliminates a lot of duplication and additional work. I would also appreciate being given a personal cruise reference number to quote for any contact with the booking company at a future date; this has been normal practice on very "deep sea" cruise we have undertaken. So I am left wondering, if required; should my first line of contact about our cruise be with River Voyages or Riviera”
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Posted 10 years ago
Mr
Verified Buyer
“Dates on ATOL certificate were wrong. Hotel date in Prague was wrong. Was not offered gifts of £50 bar money on cruise or Magnum of champagne which were both in the brochure. I had to ask for them at a later date and then had to pay almost £30 as I was told this discount had been given me and I could not have both this and the offered gifts. Very disappointing. Other than the above, everything was good.”
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Posted 11 years ago
Mrs
Verified Buyer
“Can't give a review on online shopping as we arranged our holiday over the phone (but I had to press something)! However, I can say that the phone booking experience was excellent and the young lady I spoke to was extremely helpful and friendly. Unfortunately, the emails we have since received have been confusing and contradictory. I would much rather deal with pleasant people than frustrating machines any day!”
Helpful Report
Posted 11 years ago
Mr
Verified Buyer
“A very good experience until it came to pay the deposit. The call centre op. at first said that the full price was payable immediately. When this was queried she said that the manager would give us a one week extension. After ringing emerald cruises and being told that the full amount was due on 23 January I got your call centre grudgingly to extend full payment deadline to 8 January. You must have serious cash flow problems to try this on with your customers. mike kelly”
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Posted 11 years ago
Mrs
Verified Buyer
“I had no idea I was talking to River Voyages, logged on to a Riviari Travel web site and was diverted to you. At no time during the first couple of discussions was your title given and only after querying why deposit was higher then RT quoted and date of final balance due did it click I was not booking directly with them. From then on doubt crept in, I was given wrong airport details, told departure was a Friday when it was a Monday , so not impressed at all. Yes Ryan corrected those details when pushed BUT I feel that I should have been advised who I was actually talking too at the very beginning. Subsequent calls again not answered as River Voyages...very very misleading.”
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Posted 12 years ago
River Voyages is rated 4.8 based on 1,983 reviews
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