Rinaldo's Reviews

Name: Rinaldo's
Address: Unit 12, Lakeland Food Park, Crook Road, Kendal, Cumbria
Rating: 4.96

5.0 Rating 723 Reviews

99 %

of reviewers recommend Rinaldo's

5.0

Based on 723 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Rinaldo's 5 star review on 19th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and superb coffee”

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Posted 9 months ago

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Thank you for your lovely feedback Sally x

Posted 9 months ago

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Thank you Sally x

Posted 7 months ago

“Excellent service as always, great coffee and teas! Highly recommend. Thank you.”

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Posted 9 months ago

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Thanks for your lovely feedback Julie x

Posted 9 months ago

“Bought this coffee for a acquaintance who only likes real coffee. I know he loves yours has he keeps telling me.”

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Posted 9 months ago

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Ahhh your acquaintance has fabulous taste ;-) Thanks so much for the lovely feedback

Posted 9 months ago

“Fabulous tea and delivery from order was fast.”

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Posted 9 months ago

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Thank you so much for your lovely feedback Christine x

Posted 9 months ago

“Always excellent!”

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Posted 9 months ago

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Thank you

Posted 9 months ago

“Efficient and quick service. Great tea and coffee.”

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Posted 9 months ago

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Thanks so much for your lovely feedback Linda ❤️

Posted 9 months ago

“Great product, delivered promptly.”

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Posted 10 months ago

“Brilliant Service. Thank you - we will be back!!!”

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Posted 10 months ago

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Fantastic! We look forward to it Jane x

Posted 9 months ago

“As always Exellant coffee best we have tasted quick delivery really nice genuine people and amazing espresso machines”

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Posted 10 months ago

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And you have the very best machine Bryan! Thanks for your lovely feedback. Glad you're enjoying the coffee too. New ones incoming!

Posted 9 months ago

“Deliveries from Rinaldo’s are always promptly be return f order!”

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Posted 10 months ago

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Great to hear Elisabeth. Thanks so much for your review

Posted 9 months ago

“Always great coffee and fast and easy delivery!”

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Posted 10 months ago

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We love to hear that Matt. Thanks so much for your review!

Posted 9 months ago

“Always great coffee. It’s always nice to see new single origins to try.”

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Posted 10 months ago

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Thanks so much for your lovely feedback Jack x

Posted 9 months ago

“Prompt delivery and delicious coffee”

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Posted 11 months ago

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Thank you ❤️

Posted 10 months ago

“Quality coffees and quick delivery.”

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Posted 11 months ago

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Lovely to hear. We've got some new ones coming on next week too! ❤️

Posted 10 months ago

“I purchased an ECM Technika Profi V from Rinaldo's, along with a VST basket and bottomless portafilter. Communication - primarily with Jayne - was superb before, during and after delivery. There was a tiny issue with some sticky residue on the joysticks that I noticed when unpacking the machine. I emailed Jayne late at night - expecting a response the next day - but she replied within minutes. Lovely to be able to write so positively in this day and age when good customer service is a rarity. Worth mentioning, too, that the included 1 kg of their own specialty coffee is also excellent. It's a fantastic machine - and the coffee it makes is delicious - though it's good to know that, should anything go wrong in the future, Rinaldo's will be there to help.”

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Posted 11 months ago

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Thank you so much for your lovely review Jeremy. It's been a joy to deal with you and I'm so glad you enjoyed the coffee. Wishing you many happy coffee years ❤️

Posted 10 months ago

“My main purchase was for a Eureka Grinder from the website and was dispatched and delivered quickly. I also got some single-origin beans, the Murambi Hill Coffee which I have enjoyed. I would definitely use Rinaldo's again!”

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Posted 11 months ago

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Thank you Alex ❤️

Posted 10 months ago

“Rinaldos is a delightful find on the edge of the Lakes offering a truly immersive coffee and tea experience.”

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Posted 11 months ago

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Thanks so much Sam. It's such a lovely place to work and our customers are pretty awesome too! ❤️

Posted 10 months ago

“The friendliest, most helpful business people you could hope to deal with. Superb coffees supplied through a very customer-centric online ordering/subscription service, making account management so easy. Highly recommended!”

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Posted 11 months ago

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Thank you so much John, we love seeing you too when you pop in.

Posted 10 months ago

“I've been a subscriber to Rinaldo's for 4 years, and they have never failed to provide interesting, well-roasted ground or whole-bean coffee through the mail. As a Cumbrian, I am proud to continue to support a Cumbrian enterprise.”

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Posted 11 months ago

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And we love having you as a fellow cumbrian supporter! Thank you so much for your lovely review. Long may we continue to make your coffee dreams come true ❤️

Posted 11 months ago

“Distance for getting the machine to you would be a problem. I understand you do not have any engineering contacts here in the South for servicing.”

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Posted 11 months ago

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Hello, we can put you in touch with engineering contacts in the south through our technician. Otherwise we do service back at site where necessary. We will always go out of our way to help ❤️

Posted 11 months ago

Rinaldo's is rated 5.0 based on 723 reviews