Rinaldo's Reviews

"What lovely people to deal with. Really pulled out to stops to get my new machine to me. Very much appreciated. "

"I purchased an ECM Technika Profi V from Rinaldo's, along with a VST basket and bottomless portafilter.\r\nCommunication - primarily with Jayne - was superb before, during and after delivery.\r\nThere was a tiny issue with some sticky residue on the joysticks that I noticed when unpacking the machine. I emailed Jayne late at night - expecting a response the next day - but she replied within minutes.\r\nLovely to be able to write so positively in this day and age when good customer service is a rarity. Worth mentioning, too, that the included 1 kg of their own specialty coffee is also excellent.\r\nIt's a fantastic machine - and the coffee it makes is delicious - though it's good to know that, should anything go wrong in the future, Rinaldo's will be there to help.\r\n"

"Outstanding coffee and service!"

"Fantastic service from all the team, but especially Paul and Alice, who looked after me when I picked up my ECM Synchronika and gave me some much needed familiarisation with the machine to dial it in with my grinder- and with my latte art lesson! Thank you all. \r\n"

"Very tasty coffee well worth the purchase"

"A truly delicious tea producing a golden cup with gentle round notes. A delight. Indeed I was enjoying a cup when this review request came in! "

"Absolutely fantastic. Rinaldo was excellent in answering my questions swiftly and concisely before I placed an order for a new ECM espresso machine. My order was placed on a Monday and my lovely new machine arrived well-packed the following day, along with some complimentary award-winning beans! The machine itself is everything I was hoping for, and the service was impeccable, and for those reasons I can highly recommend Rinscoffee.com."