“Tea has been awful for the past year. So strong it leaves a bad taste in your mouth. Cups badly stained and teeth badly stained. Very disappointed. Going to look elsewhere”
Thank you for your feedback, David. We sincerely apologise that our tea hasn't met your expectations over the past year, it's disappointing to hear. We appreciate your comments, and we take such matters seriously as we are committed to improving our products. I have sent an email to discuss this further with you.
“I love my Ringtons tea and biscuits and there chocolate is the best, my delivery driver Arthur is so friendly and so helpful I’ve been a customer now for 15 years and wouldn’t change for anyone, From Ellen,”
Thank you so much for your review, Ellen! We're thrilled to hear that you love our tea and biscuits, and it’s wonderful to know that Arthur has been such a friendly and helpful driver for you over the years. Your loyalty means a lot to us, and we’re grateful to have you as a valued customer. We look forward to seeing you again soon! We would love it if you can change your 1 star to 5 star in line with your review, thank you so much!
“Got simmel cake and was really disappointed, was really dry, crumbly and couldn't taste marzipan. Got 2, one for myself and one for a friend who thought exactly same as I did. Big disappointment.”
Thank you for your feedback, Jennifer. We’re truly sorry to hear that the Simnel Cake didn’t meet your expectations. It's disappointing to know that both you and your friend found it dry and lacking in flavour. Your experience is important to us, and we’ll be sure to pass your comments along to our product development team for review. We appreciate you bringing this to our attention, and we hope to have the chance to restore your faith in our products in the future. Please note, we have sent an email to discuss this further.
Thank you for your feedback, Heather! We’re delighted to hear that you enjoyed the chocolate Brazil nuts and that they arrived quickly. Your satisfaction means the world to us, and we hope to see you back for more yummy treats soon! Enjoy!
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to wait for items you have been eager to receive.
We can see you're currently in touch with one of our team as it looks like your order was incorrectly addressed, and we're trying to rectify this for you.
“Have been waiting ages now for our order to arrive. I contacted customer services last week who simply were not interested and used every excuse possible for the delay without taking some ownership of the problem. A real shame as we have used this company for years, we certainly cannot recommend to others!”
“First batch was really nice. This batch just tasted weak. Also was told their delivery driver would pop over in 2 weeks to see if i needed a refill. this didnt happen”
“I ordered 6 tins of biscuits on line when they arrived all the biscuits were broken and mixed together. Probably due to the tins being laid in the box on their side!! I won’t be ordering from Ringtons again. The lady I spoke to was very unhelpful!!!”
“Still not received my parcel even though I ordered 2 weeks ago. Customer services ain't even interested. It was supposedbto be a present for my grandma. I will order elsewhere next time.”
“I am so disappointed. I always order from Ringtons at Christmas but this will be the last time. Unless you change who delivers. I have waited weeks for my delivery and kept tracking it through EVRI website and it was at their depot for weeks. I complained yesterday to EVRI so it has just been delivered( Sunday 18th Dec).The box was squashed and everything in it. I cant use half of it for Christmas presents. I have had to decant the packets from the gift boxes and wrap them myself. Also almost every packet has been squashed so the biscuits are broken. Very disappointed and I spent a lot of money.”
“Ordered 3 hampers only 1 got delivered, got a refund on the two I didn't get which was the day before Christmas eve all because they didn't have enough but I only found this out after more than a week when they contacted me. So my mum and dad are not getting a Christmas present this year because of Ringtons, leaving no time for me to purchase something else as I am very busy ??”
“Ordered 3 hampers only 1 got delivered, got a refund on the two I didn't get which was the day before Christmas eve all because they didn't have enough but I only found this out after more than a week when they contacted me. So my mum and dad are not getting a Christmas present this year because of Ringtons, leaving no time for me to purchase something else as I am very busy ??”
“I accidently put the wrong address for delivery, so l sent 2 Emails, explaining what had happened, and asking for my delivery address to be changed to the same as my Billing address. So my parcel went to Sheffield, and l live in South Shields. I have paid for a parcel of Teabags etc. For a stranger”
“Printed only half of the gift card so recipients didn’t know who it was from this is the second time this has happened and did contact them about but they didn’t reply. Bad when you have to pay extra for the gift card and it’s just a printed bit of paper as well. Won’t be using again due to know customer service response”
English