Hi Catherine,
Thank you for sharing your feedback. We’re delighted that the gift will be enjoyed by someone who already uses Ringtons products.
Kind regards,
Team Ringtons
“The breakfast box was well received.
It would have been nice if there had been the opportunity to include a gift 'message'. It doesn't have to be a card just a slip saying 'This comes to you from...'”
Hi Rosemary,
Thank you for your feedback. We’re glad the breakfast box was well received. I’m sorry you couldn’t add a gift message to your order on our website, I know how important those little touches can be.
Just so you know for next time, when you’re purchasing one of our gift boxes, you’ll find an “Add a Gift Message” button just below the “Add to Basket” option. If you’re putting together a selection of items, you can also search “gift message” in the search bar, which will take you to the same page.
Of course, if you ever need a hand, feel free to give us a call before placing your order, we’re always happy to help, and we can even place the order for you over the phone😊
Kind regards,
Team Ringtons
Hi Anton,
Thank you for sharing your feedback. We’re delighted the biscuit selection made a tasty present and that it was delivered on time.
Kind regards,
Team Ringtons
Hi Janet,
Thank you for sharing your feedback. We’re delighted you enjoy Ringtons tea so much and that Breakfast flavour is your favourite. ☕️😊
Kind regards,
Team Ringtons
Hi Eleanor,
Thanks for sharing your feedback. We’re glad the order arrived on time and that you’re happy with how it looked. If you try the products, we’d love to hear how you get on. In the meantime, if you have any questions or need anything, just let us know.
Kind regards,
Team Ringtons
Hi Melanie,
👍Thank you so much for taking the time leave us a 5* review. We're delighted you're happy with our products and service. 😊
Kind regards,
Team Ringtons
Hi Susan,
Thank you for sharing your lovely feedback. We’re thrilled your regular delivery of goodies always brings joy to your day. 😊
Kind regards,
Team Ringtons
Hi Gillian,
Thank you for your lovely feedback. We’re delighted the gift box was well received and that you liked the products and prompt service. 😊
Kind regards,
Team Ringtons
“Everything was good 👍
And delivery was quick
Only let down was Royal mail just leaving it out side of door no knocks or ringing the bell in nearly fell over it
But your service was excellent”
Hi jyne,
Thank you for your feedback. We're glad everything else was good and the delivery was quick. We're sorry about the Royal Mail delivery leaving the package without a knock isn’t ideal. We’ll look into this with the courier to improve future service.
Kind regards,
Team Ringtons
Hi Esme,
Great to hear your order arrived promptly and that you’re pleased with the Ringtons products. Thank you for taking the time to leave a review.😊
Kind regards,
Team Ringtons
Hi Cheryl,
Thank you for your wonderful review. We’re thrilled to hear you’re enjoying our tea and coffee, and that the gift packages hit the mark.😊☕🎁
Kind regards,
Team Ringtons
Hi Neil,
👍Thank you so much for taking the time leave us a 5* review. We're delighted you're happy with our products and service. 😊
Kind regards,
Team Ringtons
Hi Jen,
👍 We’re delighted you're happy with our products and service. Thank you so much for taking the time leave us a 5* review. 😊
Kind regards,
Team Ringtons
Hi Karen,
Great to hear you enjoyed the tea, biscuits and treats! We're really pleased everyone was happy. Thanks for taking the time to leave us a review.
Kind regards,
Team Ringtons
“I love Ringtons goods and when I lived in Newcastle I had regular deliveries but now I live in Cheltenham I ring them and they send goods to me so I am delighted and they are always lovely to deal with. Thank you”
Hi Sheila,
We’re so pleased you love our goods and that delivery to Cheltenham works well for you. Thank you for the kind words and for taking the time to leave a review.
Kind regards,
Team Ringtons
Hi Dinah,
Great to hear that six jars were a hit with your family! Thanks for sharing and for choosing us. We'd be happy to help with a reorder.
Kind regards,
Team Ringtons
“Have had Ringtons products many times over the years,was introduced by my late grandma who resided in West Denton and I have sent the hampers/ boxes as gifts which have been greatly received
.”
Hi Angela,
Great to hear you’ve enjoyed Ringtons products over the years and that the hampers have been well received as gifts. We’re honoured to be part of your family memories. Thank you for taking the time to leave a review.
Kind regards,
Team Ringtons
“Box arrived damaged, it was for a gift so hoped it would have the white Ringtons inside as could not give this as a gift. Called customer service who said they could only replace it with the
same brown cardboard box covered in stickers, had to go and buy one to put the goods in .
I asked them if everything was ok with the gift and reluctantly they said two of the packets of biscuits were all in bits !! Very disappointed as I have also had these as a gift sent to me and been delighted .
Sent a picture to yourselves originally of the damaged box which I have now binned”
Hi Susan, thank you for getting in touch, and I’m really sorry to hear that your order arrived damaged, especially as it was intended as a gift. I understand how disappointing this must have been.
As previously explained, the parcel is packaged and dispatched exactly as displayed on our website. Unfortunately, we are not able to offer alternative gift packaging, and replacement parcels are sent in the same exterior brown cardboard box with branded labels which was arranged as a replacement for you. If possible, we would be grateful if you could send us photographs of the damaged biscuits so that we can look into this further for you. Thanks, Helen.
