Thank you for your stellar review, June! We’re thrilled to hear that you love our products and experienced quick delivery. Your satisfaction is our goal, and we appreciate your kind words!
Warm regards,
Team Ringtons
“I have bought a biscuit hamper for my brother for Christmas, so I haven't sampled the bisuits but I know he loves them! I am so pleased with the beautiful packaging and delivery service, I am going to buy myself one! Looks great and fantastic value.”
Thank you for your lovely review, Samantha! We’re thrilled that you’re pleased with the beautiful packaging and delivery service. It’s wonderful to hear you’re considering treating yourself as well! We appreciate your support and can’t wait for your brother to enjoy the biscuits.
Warm wishes,
Team Ringtons
“I have been getting the Christmas boxes for over 15 years and you’ve took out the classic biscuits like chocolate nut cookies, short breads, white chocolate & lemon. Why oh why? Don’t mess around with an already good combo 😢. Just hoping the new flavours are ok.”
Hi Kay,
Thank you for being such a loyal customer for over 15 years! We truly appreciate your feedback. We understand how important those classic biscuits are to you and your festive traditions.
We have added two of our new, fabulous biscuits to the Biscuit Hamper. We hope you enjoy these new flavours, even if they’re different from what you’re used to. ☺️
Warm wishes,
Team Ringtons
Thank you for your fantastic review, Linda! We're thrilled that you enjoyed your previous purchases and chose us for your Christmas gifts. Quick delivery is always a priority for us, and we're glad we could meet your expectations!
Warm regards,
Team Ringtons
Thank you for your wonderful review, Shona! We're delighted to hear that you experienced excellent service and quick delivery. Your satisfaction is our top priority, and your feedback means so much to us.
Warm regards,
Team Ringtons
Thank you for your lovely review, Margaret! We're so glad to hear you enjoyed the quality and packaging of our products. Your kind words inspire us to keep delivering the best.
Best wishes,
Team Ringtons
Thank you for your lovely review, Helen! We're thrilled to hear that you found some nice Christmas ideas among our products. There's nothing quite like spreading festive cheer with thoughtful gifts. 🎄👏🏻
Warm wishes,
Team Ringtons
Thank you for your fantastic review, Mark! We're thrilled to hear that you think our biscuits are the best. Your enthusiasm for our products truly makes our day.
Warm wishes,
Team Ringtons
Thank you for your excellent review, Mark! We're delighted to hear that you had a great experience with both our products and our service. Your satisfaction is our top priority!
Warm wishes,
Team Ringtons
Thank you for your wonderful review, Stu! We're so glad to hear you appreciate our products. They do make for fabulous gifts, but we can't blame you if you end up keeping them all to yourself! 😉
Warm wishes,
Team Ringtons
Hi Eileen,
We’re absolutely delighted to hear that you loved the product, it means a lot to us.
I’ve looked into your order and can confirm it was placed on Friday 3rd October and delivered on Wednesday 8th October, all within our 2–5 working day delivery window.
Thanks again for your kind words and continued support, we really appreciate it!
Warm wishes,
Team Ringtons
Thank you for your wonderful review, Geraldine! We're delighted to hear you were pleased with the quality and packaging of our items. Your feedback and loyalty is very much appreciated.
Warm regards,
Team Ringtons
“My husband talked fondly of his mum buying Ringtons tea so I was delighted when I found them on online. I ordered a selection of teas and some of the most delicious ginger biscuits I’ve ever had.
Great prices, good quality fair trade tea and excellent delivery time. I shall definitely order again.”
Thank you for your wonderful review, Gillian! We're delighted that you discovered Ringtons and that our tea brought back fond memories for you and your husband. It’s always fantastic to hear you enjoyed the quality and speedy delivery. We look forward to welcoming you back for more delightful treats!
Warm regards,
Team Ringtons
“It was my first time ordering from Ringtons and I wasnt disappointed by the Xmas gifts I had ordered. The Afternoon Tea Hamper and Retro Sweet Bundle will make lovely gifts! Also managed to get some Jellyatric jelly babies which are very hard to find!”
Thank you for your wonderful review, Suzanne! We're delighted to hear that your first experience with Ringtons exceeded your expectations. It's fantastic that you found such special gifts and that you managed to get the Jellyatrics! Your support means a lot to us.
Warm regards,
Team Ringtons
Hi Tina,
Thanks so much for your patience, and I’m really sorry for the confusion around the refunds on your recent order.
I’ve looked into it and can see that we’ve already acknowledged the issue, taken full responsibility, and sent an apology. I completely understand how frustrating this must have been, and I just want to reassure you that we always do everything we can to make correct any errors made.
If there’s anything else you need or if you have any questions, please don’t hesitate to reach out, we're here to help.
Warm regards
Ringtons
Thank you so much for your wonderful review, Alison! We're delighted to hear you think our products are 5 stars! Your support means the world to us.
Best wishes,
Team Ringtons
Thank you for your wonderful review, Sheila! We're delighted to know that you experienced our fast service and appreciated the beautiful presentation of your gift. Your satisfaction means the world to us!
Warmest regards,
Team Ringtons
Thank you for your wonderful review, Fiona! We're delighted to hear that everything was exactly as you ordered and that it arrived on time. Your satisfaction is our top priority!
Warm wishes,
Team Ringtons
“Resorted to online ordering after several issues with home service.
Order arrived intact and on time. Only issue was that chocolate Brazil biscuits had bloomed when opened the day after delivery.”
Thanks so much for getting in touch with us at Ringtons.
We’re really sorry to hear you weren’t completely satisfied with your Doorstep Service and Luxury Brazil nut Biscuits, that’s never what we want for our customers.
After looking into this, it sounds like the chocolate may have ‘bloomed’. This can happen when chocolate experiences a sudden change in temperature, causing the sugar to rise to the surface and give it a pale or white appearance. While it might not look quite right, rest assured it’s perfectly safe to eat and the taste shouldn’t be affected.
That said, we always want you to be happy with your Ringtons goodies. So, we will get this resolved for you.
Once again, we’re truly sorry for the disappointment and if there’s anything else we can do, please don’t hesitate to reach out to our friendly Customer Care team on 0800 052 2440.
Warmest wishes,
Team Ringtons
Thank you for your wonderful review, Elaine! We're delighted to hear that you enjoyed the gift you received for your birthday. We hope the Christmas gifts bring just as much joy to others.
Warm wishes,
Team Ringtons
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