Hi Kay,
Thank you for the lovely review! We’re thrilled you love our ginger snaps as much as we do. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Beautiful goods.delivery and packing cannot be faulted.Only downside I was sent discount codes for 10%off non worked and recently received a discount code for free delivery to complete my order.It's coming up not valid. I do not understand why non of their discount codes do not work”
Hi there,
Thanks for your lovely message about the goods and delivery. We’re sorry the discount codes aren’t working, some of them do have an expiry date. If you’d like to contact our customer care team on 0800 052 2440 they'll be happy to look into it for you.😊
Warm regards,
Team Ringtons
Hi Christine,
Thank you for the lovely review! We’re thrilled you enjoyed our Christmas goodies.. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Lesley,
Thank you for the lovely review! We’re delighted you’re happy with the hamper for Christmas. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
“excellent delivery - i was worried my purchase wouldnt arrivee in the isle of man but all fine
only i critism - would like to be able to select a delivery date !!!. once ordered it is dispatched almost immediately”
Hi Kevin,
Thank you for the lovely 5-star review! We’re glad your delivery arrived safely to the Isle of Man and appreciate your feedback about selecting a delivery date, sadly we don't currently have the facilities to store parcels.
If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Margaret,
Thank you for the lovely review! We’re delighted you’re happy with all the items, especially the retro sweet cracker for your grandchildren. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Cecily,
Thank you for the lovely review! We’re delighted to hear you’ve had good service and that Ringtons has helped with your Christmas shopping. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Julie,
Thank you for the lovely review! We’re delighted you’re pleased with your order and look forward to helping with your next one. If there’s anything else we can assist with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Diane,
Thank you for the lovely review! We’re so glad you’re please with our products and service. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Very pleased as the order was delivered immediately. We had tried getting the order from the van but there were none available, but on line came up trumps . Thank you”
Hi there,
Thank you for the lovely review! We’re glad your online order arrived in good time. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
“Bought the biscuits as a treat for family member. The biscuits are of excellent quality. A little on the expensive side but as a treat, worth it.
Delivery was prompt and as far as I could tell there were no broken biscuits. So well packaged and well done. Thank you.”
Hi there,
Thank you for your lovely review! We’re glad you enjoyed the biscuits and that delivery was prompt. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Helen,
Thank you for the lovely review! We’re thrilled to hear the delivery was on time and the packaging was good, and that your Mum and Dad are loving the biscuits. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Order was promptly delivered and gratefully received by my brother,as a treat. He is in a care home 200+ miles away and it was a way of surprising him! Thank you!”
Hi Judith,
Thank you for the lovely review! We’re delighted the surprise delivery to your brother was well received and that it helped brighten his day. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“I bought as a gift for my daughter who lives in North Devon.
My Late Mam always bought Ringtons from your doorstop delivery. So all the family still have ringtons either by online shopping ir delivery. .Always excellent service and excellent products. Thank you”
Hi Patricia,
Thank you for the lovely review! We’re delighted you’re happy with our service and that Ringtons continues to be a family favourite.
If there’s anything else we can help with, just let us know.😊
Warm regards,
Team Ringtons
Hi there,
Thank you for the lovely review! We’re delighted you’re happy with the efficient service and quality. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Emily,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
I can see that you have also spoken to our Customer Care team today and can see that this is in the process of being resolved for you.
Warm regards,
Team Ringtons
“Somehow my house number was missed/deleted off my order.
Therfore when being g delivered by Royal Mail they declined to leave the parcel and sent it back to Ringtons.
I have called Ringtons and been told they will deliver again to my correct address.
It is now 10 days and no delivery”
Hi Lisa,
Thank you for contacting Ringtons.
We're sorry to hear that your order has been returned to sender, that’s certainly not the experience we want for you.
After checking the details, it looks like the door number was missing from the address you provided, which likely made it difficult for Royal Mail to deliver it correctly.
If you could please contact our Customer Care team 0800 052 2440 or tea@ringtons.co.uk to check the correct delivery address and arrange a replacement/refund, whichever works best for you.
Warm Wishes
Team Ringtons
Hi Carol,
Music to our ears! Thank you for the lovely review! We’re thrilled you think Ringtons tea is awesome and that we’re your go-to for gifts. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
