“Disappointed this time with the website, ordered on the Friday had trouble with website , it kept jumping backwards and forwards in fact it was a nightmare, anyway placed my order but realised in my confirmation that the items I'd ordered were being sent to me instep of to my daughter in Buckinghamshire. You were closed all weekend so couldn't contact you until the Monday, where I was told the parcel had been dispached already to me. This was very disappointing and I won't use your website again. I've ended up with loads of biscuits which I didn't want or need.”
Thank you for your feedback, Margaret. We sincerely apologise for the trouble you faced with our website and any confusion with your order. We understand how frustrating it can be when things don’t go as planned.
For future reference, you can make changes to your order within 30 minutes of placing it by using the link in your confirmation email. There will be a 'edit order' button, which allows you to make any last minute changes.
Warm regards,
Team Ringtons
“I have placed several orders with Ringtons, mainly purchasing gifts for friends and family, and In every case the recipients have been really delighted.
As a customer, I have found Ringtons to be a very efficient, friendly company. Orders are fulfilled promptly, goods are well packed and despatched speedily. Thank you, Ringtons, I shall be back again!!”
Thank you so much for your fantastic review, Delia! We're overjoyed to hear that your gifts have been such a hit with your friends and family. It's always our goal to provide efficient and friendly service, so your kind words truly mean a lot to us. We can’t wait to welcome you back for your next order!
Warm wishes,
Team Ringtons
Thank you for your wonderful review, Andrea! We're thrilled to hear that you're stocking up on Ringtons products for the holiday season. We hope you enjoy your goodies!
Warm wishes,
Team Ringtons
Thank you, Catherine, for your glowing review! We're thrilled to hear that you think our tea is the best! Your appreciation means the world to us, and we're delighted to have you as part of the Ringtons family.
Warm wishes,
Team Ringtons
“I use Ringtons all the time as I put a little selection of their goods into a welcome basket for my business www.upnorthstay.co.uk as they are a local north east supplier. Service is always outstanding.”
Thank you so much for your lovely review, Vicki! We’re delighted that you choose Ringtons for your welcome baskets at Up North Stay. It's a pleasure to support local businesses, and we’re thrilled to hear about your outstanding experiences with our service.
Warm wishes,
Team Ringtons
Thank you for your fantastic review, Nicola! We’re so pleased to hear you enjoyed our gift hampers and that the biscuits hit the spot. It’s always our aim to provide great selection and speedy delivery!
Warm wishes,
Team Ringtons
“Purchased various biscuits recently after recommendation from a friend. The quality and taste were top notch!
The sultana cookies were buttery and delicious, in fact all the bus hits were! I will definitely buy again from Ringtons, the packaging of the biscuits is lovely too, ideal as a gift idea.
The Tea Cake was light and fruity, a perfect accompaniment with a cup of tea.
Highly recommend!”
Thank you so much for your fantastic review, Linda! We're thrilled to hear that you loved our biscuits! It’s wonderful to know that our Tea Cake paired perfectly with your tea. We appreciate your recommendation!
Warm wishes,
Team Ringtons
Thank you for your wonderful review! We’re delighted to hear that the ginger snaps brought back fond memories from your old home. It’s always a pleasure to know our treats bring joy!
Warm wishes,
Team Ringtons
“Products amazing as always, although very disappointed in the packaging, arrived damaged, squashed snowballs x 4 boxes which was just a total wast of money, I have never had a delivery arrive in such a condition.”
Thank you for your review, Jackie! We’re glad to hear that you enjoyed our products, but we’re truly sorry that your Snowballs arrived in less than perfect condition.
I believe my colleague has emailed you in regards to this. If you could respond to that email at your earliest convenience so we can get this resolved for you.
Warm regards,
Team Ringtons
Thank you for your lovely review! We're so glad to hear you enjoyed our biscuits, especially the Apple Pie Cookies. Your enthusiasm means the world to us!
Warm wishes,
Team Ringtons
Thank you for your kind review! We’re so pleased to hear that your order was processed quickly and arrived well-packed. Your support truly means a lot to us!
Warm wishes,
Team Ringtons
“Strange to buy your coffee beans from a tea supply company I know, but I find Ringtons online service to be great and the speciality coffee beans I buy are a consistent, dependable and fresh quality every time. Can't really recommend them enough”
Thank you for your fantastic review, Ian! We’re thrilled to hear that you’ve found our coffee beans to be consistently fresh and dependable. Your recommendation means so much to us!
Warm wishes,
Team Ringtons
Thank you so much for your wonderful review, Jane! We’re delighted to hear that you enjoyed our products and service. Your satisfaction means the world to us!
Warm wishes,
Team Ringtons
Thank you so much for your lovely review! We’re thrilled to hear that you appreciate the beautiful quality of our biscuits and love their nostalgic, old-fashioned charm. It means a lot to us!
Warm wishes,
Team Ringtons
Thank you so much for your review, Ellen! We’re thrilled to hear that you find our products good and affordable. Your support means a lot to us, and we’re glad you’re satisfied with your experience!
Warm wishes,
Team Ringtons
Thank you so much for your lovely review! We're thrilled to hear that your order arrived quickly and that you find our biscuits delicious. It's fantastic to know your friends are ordering too!
Warm wishes,
Team Ringtons
“good service great tea been drinking it all my life over 60 years not found anything better alway buy the loose teas valely view or northumbian brew or breakfast tea and rotate them keep up the good work”
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve been enjoying our tea for over 60 years. Your loyalty means the world to us. We’ll certainly keep up the good work!
Warm wishes,
Team Ringtons
Thank you so much for your fantastic review, Darren! We’re thrilled to hear that you enjoyed our service and products. Your kind words encourage us to keep providing that first-class experience!
Warm wishes,
Team Ringtons
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