Hi Christine,
Thank you for the lovely review! We’re thrilled you’re pleased with the product. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
“I was disappointed with the tea bags as had to rip them in half to separate them and quite a few were busted so couldn't use
And although the ginger snaps were lovely one of the packets were broken biscuits so disappointed
Absolutely loved the apple cookies.”
Hi Linda,
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind replying contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong with your teabags and figure out whether there's been a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm wishes
Team Ringtons
“You can really taste the difference with Ringtons tea. Biscuits are lovely too, not that the kids leave me many. Couldn't believe how quick my last delivery was. Ordered in the evening and delivered to the South coast the next afternoon. Brilliant.”
Hi Ian,
Thank you for the lovely review! We’re thrilled you’re enjoying the tea and biscuits and that your delivery was so quick. If there’s anything else we can help with, just let us know.😊
Warm regards,
Team Ringtons
Hi Christine,
Thank you for the lovely review! We’re thrilled you’re happy with the products and that they make great Christmas gifts. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Victoria,
Thank you for the lovely review! We’re thrilled you loved the hamper and that it’s perfect as a present. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Carol,
Thank you for the lovely review! We’re thrilled you found the website easy to use and that you’re happy with the gift. If there’s anything else we can help with, just let us know.😊
Warm regards,
Team Ringtons
Hi Amelia,
Thank you for the lovely review! We’re thrilled you’re pleased with your items and that they arrived promptly. If there’s anything else we can help with, just let us know.😊
Warm regards,
Team Ringtons
Hi Nichola,
Thank you for the lovely review! We’re delighted the delivery was quick and the box presentation met your expectation. If there’s anything else we can help with, just let us know.😊
Warm regards,
Team Ringtons
Hi Jemima,
Thank you for the wonderful review! We’re thrilled you loved our snowballs and you might love to know we still have them online. If there’s anything else we can assist with, just let us know.😊
Warm regards,
Team Ringtons
Hi Vicky,
Thank you for the lovely review! We’re delighted you’re happy with the quick delivery and lovely items. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Andrew,
Thank you for the lovely review! We’re glad to hear you experienced great service as always. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Marcella,
Thank you for the lovely review! We’re thrilled you were happy with the hampers, presentation and our service. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Roger,
Thank you for the fantastic review! We’re thrilled you’re enjoying the marmalade and think it’s the best. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Stuart,
Thank you for the lovely review! We’re delighted you’re happy with the quality and our service. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Jackie,
Thank you for the lovely review! We’re thrilled you love the tea bags and biscuits, and that you’re trying the Xmas cake and pudding. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Richard,
Thank you for the lovely review! We’re delighted you enjoyed The Monty selection and that it arrived well packaged and speedily. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
“Products are excellent. However when I placed the order it didn’t pick up my full address. When I rang up the customer service lady was abrupt. Thankfully we got it sorted but please remember if you answer the phone you are the voice of the company not a doctors receptionist!”
Hi Dave,
Thank you for the review. We’re glad the products met your expectations. I'm so sorry if the advisor wasn't as friendly as normal, sadly I have been unable to trace the call. If you’d like us to look into this order again or assist with anything else, please let us know.
Kind regards,
Team Ringtons
Hi Judy,
Thank you for the lovely review! We’re delighted you’re happy with the product and service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Janet,
Thank you for the lovely review! We’re delighted you’re happy with our products and that Ian continues to provide a first-class service. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
“Lovely gift for a friend paid £1 for gift card with greetings, unfortunately the wrong card was put in their gift box so they had no idea who it was from, until I rung them.”
Hi Evelyn,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was incorrect. We completely understand how frustrating it must have been, especially since the recipient didn't know who the gift was from That’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
We will also follow this up with an email to yourself. Thanks for your understanding and continued support.
Warm wishes
Team Ringtons
