“Unfortunately my RINGTONS order was left in the rain on my doorstep even though Royal mail stated on the notification it was put in THE SHED. The shed was padlocked so it could not have been left there.
The contents were wet through and therefore afyer a phone call to Ringtons they were returned.”
Hi Judy,
Thank you for letting us know about the issue with your recent delivery. I can see that you have already been in contact with our Customer Care Team to help resolve this for you.
I’m sorry to hear that your parcel was found left in the rain by Royal Mail. As you mentioned, the shed was padlocked, so it appears the courier was unable to follow the instructions correctly, unfortunately an issue on the courier’s side. We would recommend raising a complaint directly with Royal Mail regarding the incorrect delivery placement.
Please remember, if you aren't going to be in or on holiday and unable to receive the delivery, Royal Mail do send an email to change delivery options to make it a smooth transition from courier to customer.
We understand this has been frustrating, and we're happy to help resolve this for you. Once the items have been received back, we will be in contact with you.
If there’s anything further we can assist with, please let us know.
Thank you for your continued support.
Warm Wishes
Team Ringtons
Thank you for your wonderful feedback, Margaret. We’re really glad to hear the items were lovely, arrived quickly and packaged really well. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Derek. We’re delighted to hear Ringtons has been part of your tea ritual for so long. We appreciate your kind words and support.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Carol. We’re thrilled you love Ringtons and our biscuits too. We really appreciate your support and recommendation!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Judith. We’re thrilled you enjoyed the Rhubarb Crumble Biscuits and that the delivery was super fast for you. We look forward to seeing you again!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback. We’re glad you enjoyed the variety and that you found the biscuits delicious. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Sheila. We’re glad you enjoyed the tea, quick delivery, and easy website navigation. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Muhammad. We’re really glad to hear our tea is the best for you and that you’ve enjoyed it for years. We appreciate your support!
Kind regards,
Team Ringtons
“The tea is excellent, we've been so disappointed with all other brands, but are delighted with Ringtons tea bags - cheaper than Yorkshire Gold too!! Tried two types of biscuits which were delicious but the lemon ones were badly broken (it didn't stop me eating them though).”
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our teas and that the biscuits were delicious. We appreciate your support and kind words, any issues going forward with broken biscuits etc, please let us know straight away, we are pleased you still enjoyed them 😊
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Lucy. We’re really glad to hear you enjoyed everything We appreciate your recommendation!
Kind regards,
Team Ringtons
“I ordered a biscuot gift selection as a present for a golden wedding anniversary. I was impressed with the speed with which the order was processed and it was delivered the following day. My cousin was really pleased with the presentation and of course the contents since, as living in the north east, she has known Ringtons since infancy. Thank you.”
Thank you for your wonderful feedback, Alan. We’re really glad the gift selection arrived quickly and that your cousin was pleased with everything! We appreciate your support!
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Jennifer. We’re really glad to hear you were happy with the quick delivery and that you enjoyed the Ginger Snaps! We appreciate your support!
Kind regards,
Team Ringtons
Thank you so much for your wonderful feedback. We’re really glad to hear you were pleased with the quick delivery and that the biscuits hit the spot. Thanks for sharing Sylvia 😊
Kind regards,
Team Ringtons
“The green tea which I ordered is the best I have ever had. I will be ordering again.
I first had this while staying at the Midland Hotel in Morecambe. Thank you”
Thank you so much for your wonderful feedback, Sylvia. We’re thrilled you loved our Green Tea. Your feedback and support is very much appreciated!
Kind regards,
Team Ringtons
“A number of years ago I received gifts at Xmas which where obviously purchased from Ringtons
I was making enquiries about Ginger Snap Biscuits and a friend told me I could obtain through internet
I did find your pages made an order and I am delighted with the order sent and received
Quality and presentation still as was when I received those gifts so many years ago”
Thank you for your wonderful feedback, Thomas. Welcome back to Ringtons, we’re delighted to hear your order arrived and that the quality and presentation reminded you of gifts from the past. Welcome back to Ringtons, we appreciate your continued support.
Kind regards,
Team Ringtons
Thank you so much for your fantastic review, John! We’re thrilled you love our products! We really appreciate your support, thanks for sharing.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback Patricia. We’re really glad to hear your order arrived quickly and you’re pleased with everything. Thanks for sharing!
Kind regards,
Team Ringtons
Thank you so much for your kind words. We’re delighted to hear you’re pleased with the quick. We appreciate your continued support!
Kind regards,
Team Ringtons
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