Hi Debbie,
Thank you for taking the time to share your feedback with us, we’re really sorry to hear that you’ve had a disappointing experience with the postal service.
We’d really like to understand a bit more about what went wrong so we can look into it further and make improvements where possible. If you’re happy to share, could you provide a little more detail about the issues you experienced?
Your feedback is very important to us, and it helps us work with our delivery partners to improve overall service.
Thanks again, and we look forward to hearing from you.
Kind regards,
Team Ringtons
“Excellent service and wonderful quality of tea & biscuits! I love my leaf teas and a cuppa with a decent biscuit is a great treat! Their gift pack selections are a fabulous idea for sending as a gift direct from Ringtons.
I'll be ordering again. The shortbread was yummy & didn't last many days.”
Hi Viv,
Thank you so much for your wonderful review. We’re thrilled you’re enjoying our tea, biscuits, and gift packs, and that the shortbread hit the spot. We look forward to your next order.
Kind regards,
Team Ringtons
“I would just like to say that I love your products but also congratulations on your driver Stu he is happy and pleasant with a great smile
Keep up with all the great work you do
Regards
Pam Fenwick (Bedlington)”
Hi Pam,
Thank you for your kind words about our products and for mentioning Stu. We’re glad you’re happy with the service and the smile he brings.
Kind regards,
Team Ringtons
Hi there,
Thank you for taking the time to share your kind words. We’re glad the recipient was happy with the hamper, and that you found it good value with quick delivery.
Kind regards,
Team Ringtons
“I have noticed of late, that the Jellyatric mix ie Jelly babies, have been overloaded with Orange flavour. Not sure why? But its annoying as i am not a fan of orange! .”
Hi there,
Thanks for letting us know. I’m sorry to hear the Jellyatric mix has too much orange and you’re not a fan.
Rest-assured they are randomly packed with a variety of colours and flavours. If you would like to discuss this further please drop us an email tea@ringtons.co.uk or contact our customer care team on Tel 0800 052 2440 we'd love to hear from you!
Kind regards,
Team Ringtons
“Been using ringtone for over 2 years now. My local rep does Door service every 2 weeks. Did my first online order as my children love the chocolate cake but this was out of stock to reps but i could order online. Unfortunately was limited to buy 4 online would have bought many more if I was able to”
Hi Kayleigh,
Thanks for taking the time to share. It’s great to hear you’ve been with us for over two years and that online ordering helped when the chocolate cake was out of stock with your salesperson. Thanks for the feedback regarding ordering quantities, I will make sure to pass that on.
Kind regards,
Team Ringtons
“My daughter is autistic and this is now her very favourite (and only) drink. It's incredible and she adores it. Apparently it's the best hot chocolate in the world.”
Hi Pamela,
Thanks for your review. We’re glad you’re happy with the customer service, delivery, and lovely products, and that you’d highly recommend us.
Kind regards,
Team Ringtons
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