Thank you for your wonderful feedback. We’re really glad you loved the gift pack and that delivery was on time. We appreciate your very kind words!
Kind regards,
Team Ringtons
“Was very disappointed wirh my last purchase as the individually packed biscuits had one out of two broken in every pack that had been opened so far. Obviously bad packaging. I just hope that the birthday box i bought for a friend which I haven't given to her yet is ok. So sad as always been a very satisfied customer in the past. I will probably not purchase again”
Hi Julia,
Thank you so much for taking the time to give your feedback. I’m truly sorry to hear how disappointed you are, definitely not the experience we want for our customers.
I can see that we have tried to resolve this for you and offered the freepost address to return damages so we can get this resolved for you. As with any retail environment, we have a process in place that requires us to either see photographs of any damages or for the item to be returned, before we can proceed with a resolution. This policy ensures fairness and consistency for all customers.
Please know that your feedback about packaging and broken biscuits has been taken seriously and passed on to our quality team. We’re always looking for ways to improve, and comments like yours help us do just that.
Kind Regards
Team Ringtons
Thank you so much for your wonderful feedback. We're so glad to hear that we brought back happy memories for your husband, thanks so much for sharing.
Kind regards,
Team Ringtons
“Bought two parcels for friends , for Christmas , fantastic delivery service , ordered and delivered next day and both Cypriots were very happy with there purchases , will definitely order again and for myself too”
Thank you for your wonderful feedback. We’re thrilled to hear the delivery was quick and that your friends were happy with their purchases. We’ll be here for you for next time you are ready to order, thanks for the support, we appreciate it!
Kind regards,
Team Ringtons
Thank you so much for your wonderful feedback. We're glad to hear everything was easy and that you’re happy with the items. We look forward to seeing you again soon.
Kind regards,
Team Ringtons
Thank you so much for your wonderful feedback. We’re thrilled to hear you enjoyed our range and the quick delivery. We look forward to seeing you again soon.
Kind regards,
Team Ringtons
Thank you, Andy! We’re delighted you enjoyed the tea, biscuits, and service. We can’t wait to welcome you back for your next tasty moment.
Kind regards,
Team Ringtons
“The order was delivered fine and most products where of the quality I expected.
However the Earl Grey teabags where not of the taste quality I expected.
We have had you Earl Grey teabags at a number of cages and been happy with their taste.
Before placing my order I checked on the WEB to check that your domestic teabags where the same blend as the commercial individual rapped ones , the WEB equity states that both types are to the same blend.
Unfortunately I was disappointed when trying the teabags I received as the flavour was not of the same standard as the commercial individual wrapped ones.
I have since tried some Ringtones Earl Grey tea bag he ordered before Christmas , once again the taste was inferior to the commercial ones.
I will not be ordering these again.”
Thank you for sharing your experience, Bill. We’re sorry the Earl Grey teabags didn’t meet the same taste as the tag & envelope selection.
We can confirm that these are actually different blends and the reason they don't taste the same. The Fairtrade Earl Grey Tag & Envelope tea bags are a China tea so much stronger than the tea bags which are a Kenyan tea and a different bergamot flavour.
I do hope that clears up any confusion around flavours.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback! We’re glad you enjoyed the tea, price, and fast delivery. We can’t wait to welcome you back for your next order.
Kind regards,
Team Ringtons
“Ordered the Gold tea bags after receiving some as a Christmas gift together with a selection of biscuits. Have to say it's the best tea I've tasted for a long time, it has a lovely mellow flavour, unlike some supermarket brands which tend to be rather bitter. The biscuits are lovely also, they are equal to other premium supermarket brands and will certainly buy them in the future.”
Thank you, Elizabeth! We’re thrilled you enjoyed the Gold tea bags and biscuits. We look forward to welcoming you back soon.
Kind regards,
Team Ringtons
Thank you for the lovely review! We’re glad you enjoyed your tea. We can’t wait to welcome you back for your next purchase.
Kind regards,
Team Ringtons
Thank you, Christine! We’re really glad the order was easy, arrived quickly before Christmas, and was well packaged. We’d love to welcome you back for your next purchase.
Kind regards,
Team Ringtons
“Bought these to give as birthday gifts assuming they would arrive in a 'hamper style box'. Not so. Box was gigantic and half empty leaving the biscuits rattling around and looking lost inside. I am sure the recipients will think I have taken half of them out to eat myself!! And what a waste of packaging to say nothing of the added weight and extra carriage costs for which the customer pays. Sure the biscuits will be fine as Ringtons biscuits usually are.”
Hi Hazel,
Sorry to hear the gift box didn’t meet your expectations and the packaging felt wasteful. We appreciate the feedback on presentation and will pass this to our packaging team to review.
We hope everyone continues to enjoy the biscuits.
Kind regards,
Team Ringtons
Thank you, Priscilla! We’re delighted the delivery was prompt and the products are of good quality. We hope you enjoy your treats!
Kind regards,
Team Ringtons
Thank you, Victoria! We’re delighted you were happy with our service. We can’t wait to welcome you back for your next visit.
Kind regards,
Team Ringtons
Thank you, Michael! We’re delighted you were pleased with the service and prompt delivery. We appreciate your kind words and look forward to seeing you again soon.
Kind regards,
Team Ringtons
“Ordered as a Christmas present to myself! Delicious tea & biscuits were a real treat over Christmas. And luckily it's my birthday soon so I will re-order as a birthday treat!”
Hi Daniel,
Thank you for sharing your experience. We’re delighted you enjoyed the tea and biscuits, and that you’re already planning a birthday treat with us. We’ll be ready to help you with your next order whenever you are.
Kind regards,
Team Ringtons
Thank you, Sarah! We’re thrilled you had a fantastic experience with Ringtons. We can’t wait to welcome you back for your next order.
Kind regards,
Team Ringtons
“Delivered really quickly. I was given a Ringtons Christmas hamper and everything in it was lovely. I particularly liked the savoury biscuits so I ordered two of the multi packs with 3 varieties. They are so tasty. I love their ginger biscuits too. In fact I liked everything!”
Hi Susan,
Thank you for your wonderful review! We're delighted to hear that your order arrived so quickly and that you enjoyed everything in your Christmas hamper.
It's lovely to know the savoury biscuits were such a hit that you came back for the multi packs, and we're thrilled you're enjoying the ginger biscuits too. Hearing that you loved everything is fantastic feedback and really means a lot to us.
Thank you for taking the time to share your experience. We hope you continue to discover plenty more favourites from our range!
Best wishes from Ringtons Customer Care Team☕🍪
