Hi Stuart,
Thank you for the lovely review! We’re delighted you’re happy with the quality and our service. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Jackie,
Thank you for the lovely review! We’re thrilled you love the tea bags and biscuits, and that you’re trying the Xmas cake and pudding. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Richard,
Thank you for the lovely review! We’re delighted you enjoyed The Monty selection and that it arrived well packaged and speedily. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
“Products are excellent. However when I placed the order it didn’t pick up my full address. When I rang up the customer service lady was abrupt. Thankfully we got it sorted but please remember if you answer the phone you are the voice of the company not a doctors receptionist!”
Hi Dave,
Thank you for the review. We’re glad the products met your expectations. I'm so sorry if the advisor wasn't as friendly as normal, sadly I have been unable to trace the call. If you’d like us to look into this order again or assist with anything else, please let us know.
Kind regards,
Team Ringtons
Hi Judy,
Thank you for the lovely review! We’re delighted you’re happy with the product and service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Janet,
Thank you for the lovely review! We’re delighted you’re happy with our products and that Ian continues to provide a first-class service. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
“Lovely gift for a friend paid £1 for gift card with greetings, unfortunately the wrong card was put in their gift box so they had no idea who it was from, until I rung them.”
Hi Evelyn,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was incorrect. We completely understand how frustrating it must have been, especially since the recipient didn't know who the gift was from That’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
We will also follow this up with an email to yourself. Thanks for your understanding and continued support.
Warm wishes
Team Ringtons
Hi Susan,
Thank you for the lovely review! We’re delighted you’re happy with the easy transaction and feel it was worth the money. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Jean,
Thank you for the lovely review! We’re delighted you’re happy with the biscuits and that they arrived on time. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Diane,
Thank you for the lovely review! We’re delighted you think we’re a great tea company. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Christine,
Thank you for the lovely review! We’re thrilled you’ve had two years of Christmas presents from Ringtons and that you trust the quality. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Muriel,
Thank you for the lovely review! We’re thrilled you’re enjoying our range of products. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Elaine,
Couldn't ask for better feedback! Thank you for the fabulous review! We’re delighted you’re happy with the products and service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Dianne,
Thank you for the lovely review! We’re delighted you like the Fleur De Lys tin, I'm sure the recipient will love it. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Audrey,
Thank you for the lovely review! We’re delighted you’re happy with the gift, quality, and the delivery time. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
“I grew up with Ringtons being delivered, and 40 years after moving away from the area, I am so pleased to find them online. My first order was for Christmas gifts and I am not disappointed.”
Hi Kate,
Thank you for the lovely review! We’re thrilled you’re pleased to find us online after so long, and that your Christmas gifts met your expectations. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Anne,
Thank you for the lovely review! We’re delighted you’re happy with the Christmas order, quality, and first-class service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Enid,
Thank you for the lovely review! We’re delighted you’re happy with the products and that the website was easy to use. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
“Rington's are always guaranteed to produce good, honest products at an achievable price. I have used them many times over the years and never been disappointed. Being rather ancient now, the geliatric sweets always produce a smile among friends! Tea cake delicious ...etc.etc.”
Hi Veronica,
Thank you for the lovely review! We’re delighted you’re happy with our products and price, and that the Jellyatrics sweets bring a joy. If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
“I had previously ordered from Ringtons (twice) and have been very happy with the products sent. However my recent order was not packed well and a few of the boxes/packs arrived looking very shabby - far from ideal as they are to be gifts. I contacted Ringtons about this and they have not even bothered to reply, hence the one star review.”
Hi Mary,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel.
Looking forward to hearing from you.
Warm WIshes
Team Ringtons
English
