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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
I was let down by another well known on-line supplier who took my order and money for what was an “in stock” item on their web site, but turned out not to be, so I contacted Rimmers for the same item which again was showing as an in stock item on their website. I was assured the item was in stock, but the guy double checked with the warehouse and sure enough all was ok. This was a surprise as at the time all other on line sellers had none! As promised, the item was despatched and arrived the next day. Great service and highly recommend Rimmers.
Helpful Report
Posted 5 years ago
The goods arrived in good condition but there were so many problems with the delivery that I will not be doing business with Rimmers Music again. I had to drive to TNT's depot 25 miles from home and I spent about 30 minutes on the phone before DPD would deliver guitar strings through my letterbox. Rimmers have not replied to my complaint email either.
Helpful Report
Posted 5 years ago
Hi We re sorry that you were disappointed with your delivery. As per our conversation we ve had, I have explained that we believe that we use the best possible couriers in the marketplace. Unfortunately it does go wrong on occasions. We do have a do not leave safe policy which is due to security but we could have over ridden that for you in this instant had you let us know, then you wouldn't have need to make the drive. Best regards Cathy
Posted 5 years ago
It was very good from start to delivery, however I dont lick the keyboard and wont be buying on line again unless I have tried the goods. I will be trading it in Thank you Dave Clayden
Helpful Report
Posted 5 years ago
Purchased a P125 yamaha keyboard and bench on line from this Company. Easy to order on line. Delivery was when they stated - excellent! Both items were so well packaged therefore resulting in no damage during transportation. I would highly recommend this Company for the items I have purchased from them.
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Posted 5 years ago
The process of purchasing the P-125 was simplicity itself from ordering before 4pm on a Tuesday ,to it being delivered before 4pm the following day, Wednesday. My daughter was absolutely delighted with the Yamaha keyboard, with all the accessories .
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Posted 5 years ago
Excellent prompt and knowledgeable service. I bought a Boss ME80 effects pedal at the best price around.
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Posted 5 years ago
Prompt delivery and a great price. Really pleased with my Fender Rumble 100w bass amp, light & powerful. Sounds good in the band.
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Posted 5 years ago
There were some issues with delivery, which have been resolved, and I have received my piano package. The customer service is good.
Helpful Report
Posted 5 years ago
Hi I'm sorry to hear that the delivery didn't happen as it should have. We have spoken to you and have refunded the Saturday delivery fee for you. Unfortunately courier deliveries do go wrong from time to time, this is out of our control. We will always help customers with courier issues and ensure that they are dealt with promptly. We do have a voicemail service should our lines be busy, messages are always picked up and called back through the same day that they are left. We do apologise for the inconvenience this has caused. Regards Cathy
Posted 5 years ago
customer service from the Bolton branch of Rimmers is ,as always very good,product knowledge is good,even from staff not from the Bolton branch
Helpful Report
Posted 5 years ago
I recently purchased a guitar from the on-line store. The on-line platform was easy to use, informative and my purchase was delivered on time with good communication from the carrier. I also made two telephone calls to Rimmers store in Bolton and was treated courteously and efficiently.
Helpful Report
Posted 5 years ago
Best price, arrived quickly, no issues whatsoever. Thanks.
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Posted 5 years ago
Excellent service. Very knowledgeable staff and extremely helpful too. Very speedy delivery and overall fab experience.
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Posted 5 years ago
Can't fault Rimmers. Cheapest I could find my amp online. Free delivery and quick too.
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Posted 5 years ago
Fantastic service, and the cheapest prices in the uk. Many thanks.
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Posted 5 years ago
Phone recall not so good but courteous treatment when I had to phone back to order goods. Fast and efficient delivery service Well satisfied..
Helpful Report
Posted 5 years ago
First time customer - put in a relatively quick order for a Roland DP603 and it arrived promptly and on time. Good communications too. Let me know what was happening each step of the way!
Helpful Report
Posted 6 years ago
Really prompt delivery as promised, box came intact and well protected. However, the part exchange/ buying used equipment policy could be clearer on the website — couldn’t tell whether they only did part exchange with top up of cash if cheaper item is purchased or if they buy equipment without requiring you to exchange it for something else in the store, but it was well-answered via a phone call to the main headquarters.
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Posted 6 years ago
Ordered online Sunday, item delivered Tuesday couldn't fault the service, items purchased were the best price to be found, no complaints whatsoever!
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Posted 6 years ago
Very nice keyboard the feel of the weighted keys are excellent. The stand is excellent and looks nice. However downward-facing speakers make it so listing from a couple of metres away sounds better than listening from right next to it, though headphones sound absolutely fine, except if you hit any of the higher up keys makes a bit of sound, but not too noticeable when playing at higher volumes. Overall it is a nice keyboard for the price
Helpful Report
Posted 6 years ago
Helpful, accessible, informative. A slight delay when the person I was dealing with went off sick, but in spite of that everything (including part exchange) was wrapped up and the new keyboard delivered within a week.
Helpful Report
Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews