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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Very happy with my order experience. Product price excellent. Free delivery and on time, couldn't be better, inspite of me making a mistake on the form! Very patient customer service team, thanks Graham and Gary!
Helpful Report
Posted 5 years ago
Delivered the next day;very satisfied.
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Posted 5 years ago
Didn't reply to my message fully. Pleased with and product and quick delivery.
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Posted 5 years ago
Terrible service. I have still not received my next delivery of a keyboard purchased for as birthday present 10 days and five days after the birthday. Very terrible. Contacted them last week and reply was simply chase TNT up we paid for a next day service. contact us again if you need help!!! No will chasing up from their end! what a waste
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Posted 5 years ago
Very fast delivery, I was quite surprised. Ordered Saturday night, received piano by Tuesday especially during this diffcult time! Well done. This piano was bought with my 8 year old autistic son who is non verbal in mind and so far it has been a hit with him, he is an absolute beginner and like the rest of the family, so we have been learning together, he wakes up in the morning goes downs and gets on it every morning now! Thank you, for saving us less meltdowns!
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Posted 5 years ago
Excellent customer service, good communication and fast dispatch. My son was thrilled with the drum kit.
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Posted 5 years ago
👍❤️❤️❤️❤️❤️❤️❤️❤️❤️
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Posted 5 years ago
Very prompt dispatch and delivery , well pleased
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Posted 5 years ago
Nice guitar easy play thanks
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Posted 5 years ago
Guitar badly needed a set up, which is sad but not unusual with on line purchases. Got it at a good price so not complaining. Piece of pearl on the bridge was missing which wasn’t listed in the description. Once I set it up properly I am really happy with it. Delivery was quick and item well packed.
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Posted 5 years ago
I would have given 5 stars for the products but unfortunately the delivery pulled it down to a 3 as I ordered two mackie thump speakers and was only delivered one, rimmers did sort it out and delivered the other one, three days later as it was weekend, fortunately I am not gigging at the moment otherwise if I needed both speakers for the Friday night I would have been knackered, as this was my first order with rimmers I was quite disappointed
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Posted 5 years ago
Hi We did make a mistake and missed dispatching your 2nd speaker. We got the missing one to you as quickly as we could. We re human !! We all send out apologies Regards Cathy
Posted 5 years ago
I received the wrong item, but I contacted Rimmers to resolve the issue and they were so professional and quick to rectify the problem. I’ve bought a few things from Rimmers now and they’ve always been very reliable.
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Posted 5 years ago
Ordered a Yamaha YDP-144 digital piano (my first piano). Excellent service and very good price for this instrument. Very speedy delivery as it came the following day from ordering. Thanks Rimmers Music for helping my time stuck in my house more enjoyable during the current situation.
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Posted 5 years ago
Best price by far, great communication and fast delivery. Extra 3 years warranty for only £4-45. Highly recommend.
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Posted 5 years ago
The staff are really helpful and in this crazy times they were quick to sort out any issues. I will use Rimmers Music again, and all I can say is Thanks Rimmers Music.
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Posted 5 years ago
Bought a Roland piano stool. Best "in stock" price online. Packaging good, arrival prompt. Very happy.
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Posted 5 years ago
A few issues but all dealt with by staff in a timely manner considering the current Health crisis.
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Posted 5 years ago
Excelent service during these challenging times..Great Price ! Highly recomended..
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Posted 5 years ago
I recently ordered a Korg Sv2s from Rimmers and the service was exceptional! Every query I had before I actually made the purchase received a quick and helpful reply. After completing the order it arrived in 2 days, and this was being shipped to a different country. I couldn't believe how fast it was delivered. Blown away by Rimmers service and they will definitely be my first stop when looking to purchase more music gear in the future. Thanks Rimmers!
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Posted 5 years ago
Rimmers Music has the absolutely worse customer service I've ever encountered, to the point that I started worrying that I might have been scammed. It took me nearly a month to receive my synthesiser; but worse than the wait, absolutely all my attempts of communicating with them (4 email messages, two attempts of phone calls, and multiple tweets) went unanswered. All I receive from them were automated messages, including one asking me to leave a review here but to please contact them first if my review wasn't fully positive (oh, the irony). I would recommend everyone to stay away from this company at all costs. No small price difference is worth dealing with these scammers.
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Posted 5 years ago
Hi You ordered a pre order item which was clearly displayed when you made your purchase, we told you via email that it may be some time before it arrived. There’s no scam - it’s standard practise to pay for a pre order item. We have simply done what we were supposed to Cathy
Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews