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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Hi there,I just wanted to say that I am very pleased with my purchase,the price was great,speedy delivery and very easy to navigate on the website,5 star! :-)
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Posted 5 years ago
Competitive prices, swift delivery and very quick to respond to post delivery questions.
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Posted 5 years ago
I recently purchased a guitar and it arrived quickly and intact. Would highly recommend to anyone looking for a musical instrument. Great site, good prices and great customer service.
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Posted 5 years ago
I had an intial issue with the delivery address of my order, but the staff at Rimmers sorted it out extremely quickly. They were friendly and efficient and all the admin was sorted out with minimal fuss. My keyboard then arrived much more quicly than anticipated, and it has been perfect so far! Very pleased all round.
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Posted 5 years ago
I recently purchased an electric keyboard. The customer service and delivery time was outstanding. I left a message with a query and somebody actually rang me back the same day. Thank you so much.
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Posted 5 years ago
Excellent company great service brilliant price excellent next day delivery
Rimmers Music 5 star review on 7th January 2021 Rimmers Music 5 star review on 7th January 2021
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Posted 5 years ago
Rimmers managed to deliver my digital piano during Christmas time as promised as a next day service. Good service.
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Posted 5 years ago
Very speedy efficient service. Good communication throughout
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Posted 5 years ago
Toys turned up - taking into account all S&B imposed by government which is bribed by farma mafia - quickly to give 4 stars because 5 can only be earned by the God. Btw vitamin C helpsvto combat and prevent covid and other viruses
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Posted 5 years ago
EXCELLENT ......................!
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Posted 5 years ago
Excellent service and my granddaughter is delighted with the quality sound from the Fender Rumble 15 V3 amp
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Posted 5 years ago
We recently ordered the Kawai KDP1100 from Rimmers Music. Their service was fantastic and the delivery was super speedy. After doing some research on pianos Rimmers had all the relevant pianos I was interest in and cheaper than most of the other online music sites I looked at. 5 stars for sure and the piano is fantastic!
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Posted 5 years ago
I ordered a keyboard bundle on Christmas Eve. The items arrived in three separate packages. Apart from having to contact Rimmers twice to enquire about the delivery date and the whereabouts of the third package (which didn't arrive with the first two), I was very happy with the service and the good value for money. The third package turned up the day after the first two. Some clearer delivery info would have been helpful and would have scored 5 stars. I am delighted with my keyboard.
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Posted 5 years ago
Very bad, paid but no delivery and not giving refund after a week! Never trust! Have to go through customer complaints....horrible!
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Posted 5 years ago
Hi You haven’t asked us to refund your order according to our records. However if you would like that we will action straightaway. This would usually be requested via customer service@rimmersmusic.co.uk rather than via different review sites. I am unsure what customer complaints department you refer to as we don’t have one as we have very few complaints we don’t require one. Our terms and conditions to state that we may be unable to ship to an alternate address when using a card to make payment, Cathy
Posted 5 years ago
Excellent service, and great product. Really speedy, super impressed.
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Posted 5 years ago
Fantastic price-quality value and extremely fast delivery. Couldn't recommend more :)
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Posted 5 years ago
I made an error in the order and needed to amend quickly before shipping. Rimmers responded promptly to my message and amended the order in good time with the correct goods arriving the following day as promised. Pleasing.
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Posted 5 years ago
wqr werwerwr
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Posted 5 years ago
A few initial failed orders due to a differing address on card and delivery, but this was resolved and the order was placed by 2pm arriving by 11am the next day. Very efficient service and the best price on the market for our Yamaha YDP-144
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Posted 5 years ago
Excellent customer service from them. They were very helpful in purchasing my order, and had it delivered to me next day! I ordered before Christmas thinking realistically it wouldn't arrive before the New Year, but was proved wrong. Will definitely use again in the future, and will recommend to my music pals! The acoustic guitar that I ordered looks and sounds amazing, and cheaper than I could find elsewhere.
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Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews