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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
The product was precisely what was advertised and at a good price, plus it arrived exactly between the delivery window time three days later.
Helpful Report
Posted 9 years ago
Excellent product, dispatched and received promptly. Issue with missing part dealt with immedeatley with part arriving next day. Great service
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Posted 9 years ago
Arrived very quickly, quite happy with the service.
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Posted 9 years ago
There was a slight miscommunication with the delivery schedule (though no fault of Rimmers) nonetheless it was resolved and managed very proficiently. Customer service was excellent and the transaction seamless.
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Posted 9 years ago
Excellent service, fast delivery. The guitar itself is excellent and plays great. The only downside is that on the free set up the saddle has been taken to low, so this might be an issue for future adjustments. However this guitar does sound and play great. Such a bargain and a giant of guitars twice the price.
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Posted 9 years ago
I placed my order on sunday evening, it arrived tuesday morning. Everything perfect, nothing missing and nicely packed. Beat deal of the item i could find anywhere. As good a shopping experience as you could want. Also very fast to reply to an email query.
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Posted 9 years ago
Was a really quick and easy service to use. Was notified straight away that one item was out of stock but would be sent on within 7 days, which it was. Delivery explained clearly and managed to get next day Saturday which was totally unexpected but absolutely fantastic. I would highly recommend Rimmers Music and will undoubtedly shop here again!
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Posted 9 years ago
Delivered my stuff quickly and as described
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Posted 9 years ago
Needed a specific item, found it easily on the website, delivered promptly, nothing else to ask!
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Posted 9 years ago
My item was in stock with their supplier but by the time the online order was made the supplier had sold out. TRimmers called me back immediately and as no replacement was available they refunded me. There service was first class, polite and so helpful I will always check them out and order from them. They definitely have won my custom.
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Posted 9 years ago
I ordered a Hofner gigbag, it turns out there wasn't stock available which whilst rather frustrating was understandable in the crazy age of online retailing and I was notified and refunded very quickly with a personal email. Not ideal but I do appreciate the world isn't perfect and being kept informed made it really no problem.
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Posted 9 years ago
There some incomprehensible glitches with the use of a debit card and the people at Rimmers helped me sort this out easily and efficiently with an immediate refund made and alternative form of payment organised. Their help in informing me with tracking the shipment of the instrument was excellent. In short, they were most prompt and helpful throughout and the item arrived quickly and on time at the address given.
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Posted 9 years ago
Saw this item at a few sites, but Rimmers transaction was very simple and straight forward. Product was reasonably priced and delivery was like lightning, very pleased all round, Thank you.
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Posted 9 years ago
Fast efficient service, ordered 3pm arrived 8am next morning, everything was as they said, would certainly tell friends and use them again
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Posted 9 years ago
I was impressed at the speed with which my order arrived, and especially for an unusual product.
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Posted 9 years ago
I bought a Yamaha Clavinova CLP-535B and I am extremely happy with the experience. I received very prompt and courteous service. Delivery was very fast and Rimmers Music kept me constantly updated, they even phoned me to arrange the delivery date. The piano came with a bench, headphones and a beginner's book. All of it arrived in perfect condition. The piano bench matches the piano's colour and its height is adjustable, and the headphones have a very decent sound quality. I found Rimmers Music through their youtube videos piano reviews. I valued that their website informed about the Yamaha's 5 years warranty for CLP pianos and that anyway all new products have 2 years warranty, while other sellers didn't. This and the fact that they have a physical store gave me confidence and I chose to buy from them. I am extremely happy, I repeat. I was worried about buying online something expensive as a piano, but in my experience Rimmers Music are a very reliable and trustworthy.
Helpful Report
Posted 9 years ago
Placed an order for an Adam Black o-5ce in vintage sunburst with a special setup request due to a weak grip in my left hand, no problem but it would take a few more days to do the setup leave it to rest and check again, hey who cares about a few days delay when you get free customer service like that? also got 3 emails keeping me informed how things were going so 100% for communication, the guitar came very well packaged with its free gig bag, spare battery, lead and allen key for the adjustable truss rod, the guitar is flawless and the action is just what I wanted playing with a very light touch, infact I would say its better than just about every guitar I have tried and owned over the years, the tone is beautifull even with the smaller folk cutaway body, its five stars all the way for Adam Black guitars and Rimmers Music. Now for the interesting bit why I went with Rimmers Music, two main online musical instrument shops came up best for price on this guitar but Rimmers offered a couple of free extras thrown in (free gig bag, free later setup and free lesons) although I would have gone with Rimmers even without these! I asked both companies about my specific needs and the other company I also asked about their advertised price promise as they were a bit more expensive than Rimmers, I was told it would be another £40 for a gig bag and Rimmers had not updated thier website and could not sell them for the advertised price! that was enough for me and I placed my order with Rimmers and I am over the moon with the results, just incase you ever get told a similar load of rubbish, yes I did get it for the advertised price so you can trust Rimmers Music.
Helpful Report
Posted 9 years ago
Having seen a Yamaha acoustic amp at a guitar show I decided to look on line for more details. Rimmers had a better price plus free instrument lead so after phoning the Bury shop for information about in stock levels I placed my order on line. The amp arrived very quickly and as per expectation. However the included Yamaha manual stated there was a DVD included to set up supporting software. This was not in my package. I left an email query with Rimmers and received a prompt answer advising the software was directly downloadable on line. Great service at all points of the purchase. Shame Yamaha don't update their manuals.
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Posted 9 years ago
Service good ..... entering review ffing nightmare
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Posted 9 years ago
Good Product. Decent price. Excellent service
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Posted 9 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews