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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Quality product and service.
Helpful Report
Posted 5 years ago
Still haven’t received my second parcel.
Helpful Report
Posted 5 years ago
I am satisfied with the DGX660 digital piano and with the attention received, I made my purchase online easily and the delivery was fast, the piano arrived in perfect condition. Thank you very much for your attention and good service.
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Posted 5 years ago
I bought a Blackstar Unity 250 from Rimmers Music. Arrived as expected and in perfect condition. It was a day later than initially indicated but Rimmers Music followed up and confirmed the exact day of delivery. Excellent service all round. I know this is a review about Rimmers Music, but compared to Bax Music, well, there is no comparison. Rimmers Music is clearly a company that is focussed on excellent customer service, Bax Music on the other hand doesn't even know what customer service is (take it from me, the negative reviews on Trust Pilot are all true). Finally, for the amp that I bought, Rimmers had the best price I could find anywhere in the UK. I'll definitely be buying from them again. Good to find a company you fell you can trust.
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Posted 5 years ago
Very happy with Rimmer's service
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Posted 5 years ago
Extremely helpful Customer Service team. I'm absolutely delighted with my ex-display Taylor guitar. Would be very happy to use Rimmers Music online again. Thank you, Cath Gallagher
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Posted 5 years ago
Very quick and efficient service.
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Posted 5 years ago
Beware - very bad customer service. Halfway through completing an order for my first piano (which I was very excited about) I was told I would be contacted again the following morning to complete the purchase. When the next day arrived, no contact was made and the price on their website had shot up by over £200! After attempting to reopen our communication line during the afternoon, I was eventually told that they could no longer honour the price that was listed on their website yesterday. Needless to say that this was very disapointing, and I felt completely undervalued as a customer. I managed to buy the same item from another seller, for a much cheaper price, a couple of hours later with no issues at all. I may have dodged a bullet by not completing the order with Rimmers Music.
Helpful Report
Posted 5 years ago
Hi As you have posted this anonymously we are unable to look into this so I’m not sure what I can do. What you re saying is impossible for us trace at all. Cathy
Posted 5 years ago
Very quick delivery. Pleased with keyboard.
Helpful Report
Posted 5 years ago
Perfect, thanks!
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Posted 5 years ago
Good selection of competitively products, quick delivery. Would use again.
Helpful Report
Posted 5 years ago
The keyboard amplifier arrived very quickly, unfortunately I do not have a cable to connect the amplifier to the keyboard and have not been able to try it out. There appears to be a shortage of cables at this time and no forecasts are available.
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Posted 5 years ago
Quick delivery. Very helpfull to be able to pay with Amazon account.
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Posted 5 years ago
The staff have always been friendly and welcoming and they went above and beyond to sort my order out after the pandemic struck. Happy that the Bolton store is local.
Helpful Report
Posted 5 years ago
Product is genuine, service was good and delivery was fast. The only thing I would point out is that despite being a small item they used DPD and they only deliver on week days and don't post throught the letter box. If I had known I would have put my work address for delivery.
Helpful Report
Posted 5 years ago
This was my first time ordering from Rimmers Music. I found an excellent deal online and placed my order, the website was very easy to use and the ordering system kept me updated right through to delivery. The large, well packaged consignment was delivered fast by a very careful courier and was in excellent condition. Everything arrived safely and I enjoyed unpacking and getting down to playing. I'll definitely be placing another order in future.
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Posted 5 years ago
Just found my new go to guitar company ! Excellent service from Henley : very prompt call back from my query email, good and knowledgable discussion around what I was looking for, very quick next day delivery of my Yamaha Revstar, excellent price. And they’re based in the UK. Great customer service !
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Posted 5 years ago
Very efficient service and well packaged item, good communication throughout the transaction. Many thanks.
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Posted 5 years ago
Fantastic service, great website and rapid delivery. I'll be coming back to Rimmers Music for any future needs.
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Posted 5 years ago
Great prices, excellent service, next day if ordered before 1 pm, good range of pianos keyboards plus many other items for the young and older generation just starting out learning something new.
Helpful Report
Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews