Beware - very bad customer service. Halfway through completing an order for my first piano (which I was very excited about) I was told I would be contacted again the following morning to complete the purchase. When the next day arrived, no contact was made and the price on their website had shot up by over £200! After attempting to reopen our communication line during the afternoon, I was eventually told that they could no longer honour the price that was listed on their website yesterday. Needless to say that this was very disapointing, and I felt completely undervalued as a customer. I managed to buy the same item from another seller, for a much cheaper price, a couple of hours later with no issues at all. I may have dodged a bullet by not completing the order with Rimmers Music.