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Richardson and Starling Reviews

4.9 Rating 551 Reviews

98 %

of reviewers recommend Richardson and Starling

Company Reviews

4.9

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023

Richardson and Starling 5 star review on 27th June 2023

Richardson and Starling 5 star review on 28th April 2023

Richardson and Starling 5 star review on 7th September 2022

Richardson and Starling 5 star review on 12th August 2022

Richardson and Starling 5 star review on 28th April 2022

Richardson and Starling 5 star review on 6th April 2022

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good job of repairing a concrete floor and laying suitable flooring in a shower room and corridor. Bathroom fittings were removed and put back; doors were refitted to accommodate the new flooring. However the total job took longer than we thought and there was a mis-communication over the date for the work to take place.”

Posted 1 month ago

Thank you for taking the time to leave a review and we are pleased that you are happy with the works. Please get in touch with us to discuss how we could have improved our service.

Posted 1 month ago

“Very happy with work done Dan and Ben where both professional ,hard working and extremely pleasant to have work in your home. Finished wall after plastering is excellent and no mess. Thank you Dundee office . Small request would like a little better communication of arrival times so can plan day .”

Posted 8 months ago

Thanks for your review JG. We're glad to hear you're happy with the job Dan and Ben did and we'll pass on your comments to them.

Posted 8 months ago

“Polite and efficient work leaving everything exactly as found.”

Posted 9 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling.

Posted 9 months ago

“Doing our damp-proofing work was always going to be a messy job, but the staff were very well organised and kept mess to a minimum - much less than I'd feared.”

Posted 11 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 11 months ago

“The Technician Evan from the Dumfries branch was a credit to you. He limited the mess and particularly dust as far as possible and left the property swept completely clean and tidy ready for the plasterers.”

Posted 1 year ago

Thanks for the review. We're pleased to hear you are happy with the job carried out by Evan and we'll pass on your comments to them. We look forward to working with you in the future.

Posted 1 year ago

“the service i received from Craig Richardson was very good. always polite and extremely helpful. the workers turned up on time and were very accommodating. unfortunately we encountered a wee set back but we found a way round it. i received a discount which was very welcome. all in all, i would recommend R&S's services.”

Posted 1 year ago

Thanks for review Jim. Glad to hear we were able to rectify the set back and that you are happy with the service provided by Richardson & Starling. We look forward to working with you in the future.

Posted 1 year ago

“Job was done quick and with due care.”

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 1 year ago

“I am really happy with the damp-priofing work completed by Richardson and Starling. It was completed as described and the contractor was exceptionally well organized and very clean tidy despite it being a messy job. I felt that the communication could have been better leading up to completion of the job. I had to chase a few times for a date, appreciate it was around the Christmas period, but a quick email stating closure period over Christmas would have helped, as the work I was getting done was linked to other work and it caused unnecessary minor delays. Overall though I'd recommend them.”

Posted 1 year ago

Thank you for your review. We appreciate you taking the time to give us feedback on your experience with Richardson & Starling. We look forward to working with you in the future.

Posted 1 year ago

“All work completed quickly and professionally.”

Posted 1 year ago

Thank you for reviewing your experience with Richardson & Starling, we appreciate you taking the time to leave us feedback and look forward to working with you in the future.

Posted 1 year ago

“Great work from Robin, Jamie and the crew from the Edinburgh Office. Everything was made very easy from the initial call. Meeting Roy for the survey, receiving the quote, agreeing on a start date with George and for work to begin. A few hiccups here and there (mainly on my side) but delighted with the result and that my house no longer smells like a 'damp dog' (as quoted by my daughter). Not forgetting the ladies from the office, Diane and Sandra. Would definitely recommend. Thank you.”

Posted 1 year ago

Thank you very much for your feedback, Kate. We are glad that the team was able to help fix the issue! We will pass on your comments to them all! Your feedback is much appreciated!

Posted 1 year ago

“We had wet rot in the roof timbers and also needed damp-damaged plaster replacing internally. The company employees were polite and professional, turned up when expected, no loud music, left the site tidy and worked hard. When a problem arose they came back and persisted till it was fixed to our satisfaction. We were left very happy with the result.”

Posted 2 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 2 years ago

“We were very pleased with the efficient service that we received from Darren, of your Edinburgh office”

Posted 2 years ago

Dear James, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 2 years ago

“Dave and Kostas arrived as planned, completed the work to a good standard and left the workspace neat and tidy. All contact, via email/phone was easy and all members of staff were knowledgeable and seemed genuinely eager to help resolve any questions/issues”

Posted 2 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Dave and Kostas will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 2 years ago

“Prompt and efficient re-plastering of a interior wall that had been ruined by penetrative damp from a (now solved) leak in the roof. Jamie and Ryan's assessment that the basic structures were unaffected was a welcome reassurance. A year had to elapse for us to be sure there was no more leaking and we were impressed that Richardson and Starling not only coped cheerfully with a few postponements, but also held to their original quote!”

Posted 2 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 2 years ago

“Very professional from the first contact via phone call through to quote and finishing the job would definitely recommend the Aberdeen team a job well done”

Posted 2 years ago

Dear Kaz, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Richardson & Starling Team

Posted 2 years ago

“I required urgent woodworm treatment in the roof as insulation work couldn’t continue until the issue was resolved. The Aberdeen team were excellent - Jackie in the office was lovely to deal with and responded quickly and positively with my enquiry, making every effort to meet my unreasonable timescales! On the day the team of Robbie Smith and Kieran Greig worked quickly to spray the affected area, leaving everything clean and tidy. Fast and professional service conducted to a high standard.”

Posted 2 years ago

Dear Kate, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 2 years ago

“An excellent job carried out efficiently by the team of two. Would recommend Richardson and Starling.”

Posted 3 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 3 years ago

“Good service, prompt attention given. Good attention to detail and helpfulness. More communication might have been a good idea (we were not informed until after the event that a cement membrane was used rather than the chemical membrane). Malcolm MacKenzie who did the survey was very helpful.”

Posted 3 years ago

Dear Mrs McFarlane, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 3 years ago

“Quite satisfied with work completed in a professional manner by Jamie and Robin”

Posted 3 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 3 years ago

“Robin from the Edinburgh branch did a great job”

Posted 3 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 3 years ago

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Richardson and Starling is rated 4.9 based on 551 reviews