Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 616 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 616 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 3rd March 2025

Kirsteen

Richardson and Starling 5 star review on 28th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and prompt service. Replaced floor neatly. Some nails needed punched. High skirtings left covered in liquid. Would have appreciated joiner assistance to repair accidently damaged leg of unit.”

Helpful Report

Posted 7 months ago

Thank you for your review and we are sorry to hear that you had work outstanding and some damage to a unit. Our supervisor will be in touch with you to arrange for these works to be completed to your satisfaction.

Posted 7 months ago

“Excellent service from start to finish.”

Helpful Report

Posted 1 year ago

Thanks for your review, how could we have improved our service to reach a higher star rating?

Posted 1 year ago

“Was not in when work got done but was pleased with the work when I seen it.”

Helpful Report

Posted 1 year ago

Thanks for your review, we are pleased that were happy with the works completed.

Posted 1 year ago

“The team have addressed our problem and helpfully acted flexibly when needed. It is important for the customer and the company to clarify together the nature and extent of the customer’s problem at the outset.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, please contact our surveyor to discuss how we could have improved our service.

Posted 1 year ago

“Overall I was happy with the quality of the work, and the final result is very good. The thing that stopped me from giving a higher rating was that some of the work had to be repeated - some damp proof membranes had to be redone in order to be able to do the plastering properly. This delayed the whole job significantly, though I do understand that as it happened over the Christmas period, timing was difficult, but it was frustrating, and brought extra distruption and cleaning up. I should stress that the response of Steven Hornby to this problem was very good and helpful, and the same goes for Bob Emery.”

Helpful Report

Posted 1 year ago

Thank you for your constructive feedback. On occasion, we may need to amend our specification to ensure that the client receives the best repair method. We are pleased that the finished work meets with your approval and look forward to working with you in the future.

Posted 1 year ago

“This company was recommended by our solicitor during purchase. They identified penetrating damp against the south wall of a granite property. The work done was very professional, and the technicians Kostas and Callum identified further potential problems which the company also fixed. The quality of the workmanship was excellent, but perhaps due to the season there were difficulties with the timings. They were delayed on a previous job, and our job then took longer likely inconveniencing the next clients. There was also a lack of communication between the various "teams" (subcontractors) such that there was a bit of a mess for us to clean up at the end, and to cart away. We were told that some work had to await a specialist plumber or electrical subcontractor, who when arrived, felt that the joiners could have done the work. That may have added to the cost. It is a high cost service and I guess for that reason I hold them to a higher standard.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we are sorry that the works didn’t go exactly to plan, scheduling can sometimes be disrupted when further work is identified. It’s good to hear that you found the standard of work to be excellent. Thanks again for your feedback.

Posted 1 year ago

“Richardson & Starling have just carried out a job for the removal of woodworm in my cellar. The whole experience throughout, from the first telephone call, then to the actual survey followed by the report and ultimately to the job itself, was all extremely professional and pleasant. William and Scott who carried out the work were very pleasant and they did an amazing job. I highly recommend Richardson & Starling.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“This was excellent service, price, completion of the job by Alan Swanson was first class and the place was cleaned perfectly by him when he had finished. Lisa in the Inverness branch was very helpful and efficient with a charming manner. The staff at the Aberdeen office were equally helpful. Recommend this Company to anyone.”

Helpful Report

Posted 4 years ago

Dear McLoughlin, Thank you for taking the time and reviewing your experience with Richardson & Starling. Can we ask if there was something wrong with our service since you rated it 3 out of 5/ Kind Regards, Richardson & Starling Team

Posted 4 years ago

Richardson and Starling is rated 4.9 based on 616 reviews